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  • 03 Mar 2022
  • HBS Seminar

Daniela Saban, Stanford

    What Professional Service Firms Must Do to Thrive

    During times of economic turbulence, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn’t, just to keep the lights on. This path is perilous. If a firm’s practices have a diffuse mix of clients and unclear... View Details

    • 14 Jun 2023
    • Op-Ed

    Every Company Should Have These Leaders—or Develop Them if They Don't

    company’s talent—what types of leaders they have and what they need. This awareness will help the company build the team it will need to innovate and grow. Organizations that strike the right balance inside their organization can optimize... View Details
    Keywords: by Hise Gibson
    • 12 Sep 2012
    • Working Paper Summaries

    Liability Structure in Small-Scale Finance: Evidence from a Natural Experiment

    Keywords: by Fenella Carpena, Shawn Cole, Jeremy Shapiro & Bilal Zia
    • January 2021
    • Article

    Turbulence, Firm Decentralization and Growth in Bad Times

    By: Philippe Aghion, Nicholas Bloom, Brian Lucking, Raffaella Sadun and John Van Reenen
    What is the optimal form of firm organization during “bad times”? We present a model of delegation within the firm to show that the effect is ambiguous. The greater turbulence following macro shocks may benefit decentralized firms because the value of local information... View Details
    Keywords: Decentralization; Growth; Turbulence; Great Recession; Organizational Design; System Shocks; Economic Growth; Performance
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    • 2012
    • Working Paper

    No News Is Good News: CSR Strategy and Newspaper Coverage of Negative Firm Events

    By: Jiao Luo, Stephan Meier and Felix Oberholzer-Gee
    One of the benefits of Corporate Social Responsibility (CSR) programs, it has been argued, is that they build up a reservoir of public good will, shielding companies in times of trouble. In this paper, we test the view that CSR provides protection from public ire by... View Details
    Keywords: Corporate Social Responsibility and Impact; Crisis Management; Media; Newspapers; Business and Community Relations; Corporate Strategy
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    • 17 Jun 2014
    • First Look

    First Look: June 17

    Singapore's major trade partners began testing the nation's export-driven growth model. It was also becoming clear that the Singaporean government could no longer focus single-mindedly on economic growth. Was Singapore facing a mid-life crisis? If so, how could the... View Details
    Keywords: Sean Silverthorne
    • Web

    Africa - Global

    the organization’s future, they wondered whether direct cash transfers could eradicate extreme poverty altogether. The ambitious proposal raised several questions, including how to target and optimize transfers, how to minimize negative... View Details
    • 09 May 2017
    • First Look

    New Research and Ideas, May 9

    approaches is often flawed. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52604 Turbulence, Firm Decentralization and Growth in Bad Times By: Aghion, Philippe, Nicholas Bloom, Brian Lucking, Raffaella Sadun, and John Van Reenen Abstract—What is the... View Details
    Keywords: Sean Silverthorne
    • 17 Feb 2020
    • Sharpening Your Skills

    How Entrepreneurs Can Find the Right Problem to Solve

    best locations to capture interest, email addresses, and demographic data. If your potential customers found you through social media tests or googling, you’ve proven they were interested enough to learn more, that your search engine View Details
    Keywords: by Julia Austin
    • Web

    Negotiation, Organizations & Markets - Faculty & Research

    3 (March 2025): 624–643. Optimal Illiquidity By: John Beshears , James J. Choi, Christopher Clayton, Christopher Harris, David Laibson and Brigitte C. Madrian March 2025 | Article | Journal of Financial Economics We study the socially... View Details
    • 01 Apr 2024
    • In Practice

    Navigating the Mood of Customers Weary of Price Hikes

    or other macroeconomic factors. With these factors in mind, here are four things to focus on in 2024: Balancing margins and volume. For decisions about whether to adjust prices, it is not simply a question of how high prices can go, but rather how to View Details
    Keywords: by Rachel Layne; Retail; Consumer Products
    • 2018
    • Working Paper

    Opportunistic Returns and Dynamic Pricing: Empirical Evidence from Online Retailing in Emerging Markets

    By: Chaithanya Bandi, Antonio Moreno, Donald Ngwe and Zhiji Xu
    We investigate how dynamic pricing can lead to higher operational costs through more product returns in the online retail industry. Dynamic pricing has been widely applied by many online retailers. Research has shown that, in response to dynamic pricing, some customers... View Details
    Keywords: Price; Policy; Consumer Behavior; Cost Management; Emerging Markets; Retail Industry
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    • October 2015
    • Article

    Managing the Performance Tradeoffs from Partner Integration: Implications of Contract Choice in R&D Projects

    By: Alan MacCormack and Anant Mishra
    Formal contracts represent an important governance instrument with which firms exercise control of and compensate partners in R&D projects. The specific type of contract used, however, can vary significantly across projects. In some, firms govern partnering... View Details
    Keywords: ＂＂Partner Integration; Contract Choice; R＆D Project Management; Relational Contracts; Partnering Performance; Research and Development; Projects; Partners and Partnerships; Performance; Contracts
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    • 01 Apr 2025
    • HBS Seminar

    Eric Bradlow, University of Pennsylvania

    • Web

    Behavioral Finance & Financial Stability

    researchers from Harvard Business School and the Behavioral Finance and Financial Stability initiative assess the merits of bank regulation since the financial crisis of 2008-2009. Through the lense of a simple model of optimal bank... View Details
    • Article

    The Role of Interactivity in Local Differential Privacy

    By: Matthew Joseph, Jieming Mao, Seth Neel and Aaron Leon Roth
    We study the power of interactivity in local differential privacy. First, we focus on the difference between fully interactive and sequentially interactive protocols. Sequentially interactive protocols may query users adaptively in sequence, but they cannot return to... View Details
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    • February 2018
    • Article

    Retention Futility: Targeting High-Risk Customers Might Be Ineffective.

    By: Eva Ascarza
    Companies in a variety of sectors are increasingly managing customer churn proactively, generally by detecting customers at the highest risk of churning and targeting retention efforts towards them. While there is a vast literature on developing churn prediction models... View Details
    Keywords: Retention/churn; Proactive Churn Management; Field Experiments; Heterogeneous Treatment Effect; Machine Learning; Customer Relationship Management; Risk Management
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    • 07 Oct 2015
    • HBS Seminar

    Florian Ederer, Assistant Professor of Economics, Yale School of Management

    • Web

    Marketing Curriculum - Faculty & Research

    Ecosystem (also listed under Strategy) Ramon Casadesus-Masanell , Tomomichi Amano January 2026 J 3.0 Innovation and Renovation: Optimizing Product Line Architecture Tomomichi Amano Spring 2026 Q4 1.5 Managing Customers for Growth Eva... View Details