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- All HBS Web
(2,071)
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- Research (1,029)
- Events (2)
- Multimedia (15)
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- 17 Jan 2012
- First Look
First Look: January 17
PublicationsUncommon Service: How to Win by Putting Customers at the Core of Your Business Authors:Frances Frei and Anne Morriss Publication:Harvard Business Review Press,... View Details
Keywords: Sean Silverthorne
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
Associates. A social responsibility strategy should fulfill two goals: create a positive social impact, and enhance the company's brand, reputation, employee morale, and/or its bottom line, Rangan says. "But it does not have to be totally integrated into the View Details
Keywords: by Dina Gerdeman
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
top-management, CEO-focused client services. Consulting firms make growth their primary objective It’s worth recalling that these strategy firms were founded on the core principles of professionalism and highly selective client... View Details
- 06 Mar 2012
- First Look
First Look: March 6
But a short-term focus in many businesses and political gridlock have prevented the U.S. from taking the steps needed to meet the challenge. The U.S. retains core strengths in areas such as entrepreneurship... View Details
Keywords: Sean Silverthorne
- 25 Jun 2013
- First Look
First Look: June 25
too little influence to structural and situational factors. We examine whether this tendency leads even experienced professionals to make systematic mistakes in their selection decisions, favoring alumni from academic institutions with high grade distributions and... View Details
Keywords: Anna Secino
- 12 May 2011
- Research & Ideas
The Difficult Transition from For-Profit to Nonprofit Boards
this happens is one of the many subjects discussed in the new book Joining a Nonprofit Board: What You Need to Know, by authors Marc J. Epstein of Rice University and F. Warren McFarlan of Harvard Business School. In this excerpt from the... View Details
Keywords: by Sean Silverthorne
- 13 Sep 2011
- First Look
First Look: September 13
whether focusing on its core brands, which currently represent 90% of sales, is a better approach. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/512009-PDF-ENG The Expansion of Ping An Robert C. Pozen and Nina J. YangHarvard... View Details
Keywords: Sean Silverthorne
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
Editor's Note: Harvard Business School professors James Heskett, W. Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the trio is back with What Great... View Details
- 17 Dec 2001
- Research & Ideas
Venture Capital: Hot Markets and Current Industry Trends
sleeves.—Jeff Fagnan Lisa L. Wiersma, Principal, Tribune Ventures, invests around core businesses or newspapers and television stations. Her firm, perhaps not too surprisingly, is particularly interested in... View Details
Keywords: by Julia Hanna
- 13 Feb 2006
- Research & Ideas
Turning High Potential into Real Reward
breakthroughs, and overcoming setbacks. New Business publisher Mike Roberts recently met with Professor Lassiter to discuss his work. New Business: As one thinks about a new venture moving from product development to actually marketing... View Details
- 01 Mar 2018
- What Do You Think?
Two Decades Later, is the 'New Economy' Finally Here?
physical business trips in 2017. No vehicle required No printer or paper. Most companies have held on to their executive fat so management has something to do. But that is changing.” Kamal Hossain was enthusiastic about the impact on his... View Details
Keywords: by James Heskett
- 06 Apr 2016
- What Do You Think?
As Tim Cook, How Would You Tackle Apple's Next Challenge?
lauded by some for defending the integrity of its products and the security of the owners of its products. All of this makes for a classic Harvard Business School case problem. We should be well prepared to discuss it. And now the story... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details
- 25 Jun 2019
- Research & Ideas
The Powerful Strategic Tool Companies Should Not Try to Control
their fan groups stand to gain valuable insights and build loyalty at a much lower cost, according to Harvard Business School’s Frank Nagle, an assistant professor of strategy, and Sonali K. Shah, associate professor of strategy and... View Details
Keywords: by Danielle Kost
- 09 Sep 2014
- First Look
First Look: September 9
define as the activities, structures, processes, and meanings by which organizations make sense of and combine multiple organizational forms. We propose that social enterprises that combine the organizational forms of both business and... View Details
Keywords: Sean Silverthorne
- 27 Sep 2011
- First Look
First Look: September 27
PublicationsThe Innovator's DNA: Mastering the Five Skills of Disruptive Innovators Authors:Jeffrey H. Dyer, Hal B. Gregersen, and Clayton M. Christensen Publication:Harvard Business Press, 2011 Abstract Some people are just natural... View Details
Keywords: Sean Silverthorne
- 09 Apr 2020
- Research & Ideas
How Social Entrepreneurs Can Increase Their Investment Impact
can be profitable while doing good, suggests new research from Benjamin N. Roth, a Harvard Business School assistant professor in the Entrepreneurial Management Unit. “This idea that you're increasing your impact by leveraging capital,... View Details
Keywords: by Rachel Layne
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
With cross-sector collaborations on the rise, a new book exploring partnerships between business and social organizations in the Americas comes at just the right time. Social Partnering in Latin America: Lessons Drawn from Collaborations... View Details
- 02 Sep 2014
- First Look
First Look: September 2
Publisher's link: http://www.springer.com/new+%26+forthcoming+titles+%28default%29/book/978-3-319-04288-6 September 2014 Harvard Business Review Contextual Intelligence By: Khanna, Tarun Abstract—The author has come to a conclusion that... View Details
Keywords: Sean Silverthorne
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s usually a View Details