Personal Services - Publications - Faculty & Research

01 Oct 1997
News

High Fives

Comstock: a community service entrepreneur who has founded two inner-city banks and other community organizations in New York and the San Francisco area using his personal credit card. Chuck Knight, who runs... View Details

Web

Harvard Business School

joined American Express as a marketing vice president in the travel-related services division. Before his retirement in 1993, he was promoted to senior vice president for worldwide communications. Wilkinson was a trustee and national... View Details

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

interviews. The correlation between a manager's assessment of people in interviews and their actual on-the-job performance is less than 50 percent. In other words, less than flipping a coin, and usually much less in service jobs, like... View Details

Keywords: by Kristen Senz

06 Jan 2016
What Do You Think?

Why Do Leaders Get Their Timing Wrong?

company was performing well, at least on measures available to the public. (As a subsidiary of Amazon, Zappos no longer reports separate financials.) It is one of only 12 American companies that win awards both for its customer service... View Details

Keywords: by James Heskett; Auto; Fashion

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

how new products or services would perform at various prices or with different characteristics. The machine learning algorithms that might power such a device are, at least for now, incapable of producing such promising results. But what... View Details

Keywords: by Kristen Senz

20 Jan 2023
News

Free Spirits

Illustrations by Edmon DeHaro “Cheers!” As her father’s wedding toast comes to a close, Vanessa Royle (MBA 2022) raises her champagne flute into the evening air to clink glasses with the groom, Andy. She tilts her glass to take a sip and, with the flavors of the drink... View Details

Keywords: Jen McFarland Flint; Food Services and Drinking Places; Hospitality

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

framework for balancing a career and life. The linear career paths common at law, accounting, and professional services firms rarely take into account the personal milestones and unexpected challenges that... View Details

Keywords: by Danielle Kost; Health

22 Feb 2022
News

Breaking News

preferred shares that the trust holds. We have final sign-off on any change in corporate structure, on any entrance of new capital or new investors. We are the final mission check to ensure long-term local ownership and sustainability. You were there in View Details

Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

01 Jun 2024
News

Alumni and Faculty Books

maintained their vision of an intrinsically shared humanity and the environmental responsibility found at the core of Indigenous mythology. Building off a deep personal connection to the history and mythology of the First Peoples of the... View Details

09 Dec 2002
Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

grow stronger as their personal ties deepen. The longer an accounting partner serves a particular client, the more biased his judgments will tend to be. Discounting. People tend to be far more responsive to immediate consequences than... View Details

Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Financial Services; Financial Services

Web

Payment and Financial Aid - HBS Online

Payment Methods Loans Grants Federal Financial Aid Payment Methods We accept payments via credit card, wire transfer, Western Union, and (when available) bank loan. We also allow you to split your payment across two separate credit card transactions or send a payment... View Details

01 Feb 2001
News

Advisory Boards Help HBS Assess and Attain Its Goals

bimonthly status reports in the Bulletin keep alumni informed about the board's ongoing work. The Board of the Directors of the Associates The Associates of Harvard Business School are individuals that have close personal and strategic... View Details

Keywords: Elena N. Berg; boards; alumni; planning; leadership; advice; Educational Services; Educational Services

05 Mar 2019
Blog Post

Part 2: Military Transition and the JD/MBA - The Path to Your Goals

military members who seek credentials as they enter civilian life. The JD/MBA is a strong credential, but I urge veterans not to think of it as a tab or badge to be added to a long list of professional and personal accomplishments in the... View Details

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

required course Leadership and Corporate Accountability includes personal development exercises. Students discuss examples from their own past when they failed to rise to a moral challenge, as well as examples when someone led them to be... View Details

Keywords: by Martha Lagace; Education

01 Jun 2008
News

You Only Thought You Were Republican

interest — on this mostly Republican $10 trillion debt, up from slightly less than $1 trillion when Reagan took office, is equivalent to about 40 percent of all the personal income taxes Americans pay each year. Imagine what would happen... View Details

Keywords: Andrew Tobias; national debt; Educational Services; Educational Services; Educational Services

10 Feb 2003
Research & Ideas

Commodity Busters: Be a Price Maker, Not a Price Taker

more than it charged light users. The original basis for pricing telephone service, including both a fixed monthly charge and a usage charge, represents the same kind of thinking. The person who chose to price advertising View Details

Keywords: by Benson P. Shapiro

15 Nov 2011
First Look

First Look: November 15

PublicationsTrue North Groups: A Powerful Path to Personal and Leadership Development Authors:Bill George and Doug Baker Publication:Berrett-Koehler Publishers, Inc., 2011 Abstract All too often, we find ourselves forced to confront... View Details

Keywords: Sean Silverthorne

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

conversations with individual employees during this critical time. Conversations are the best way to get leaders and employees back into the practice of relating to one another in person. How are people doing? What challenges are they facing at work and in their View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

22 Feb 2022
News

New Urban Order

Personal vehicle owners are a large share of EVs on the road, but growth for EVgo will also come from delivery vehicles and other fleet vehicles—another area for Middaugh to foster. “A variety of large fleets have made public... View Details

Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services

September 2019 (Revised September 2019)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock

In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details