High Switching Costs - Publications - Faculty & Research

06 Mar 2018
First Look

First Look at Research and Ideas, March 6, 2018

for a primary care visit, about 20% of revenues, up to $215 for an inpatient surgical procedure. The high costs were not caused by wasteful, inefficient processes, duplicate or redundant tasks, or the... View Details

Keywords: Sean Silverthorne

01 Sep 2006
News

Redefining Health Care

high costs understandable. What Wennberg and others did was to show that U.S. health care also has severe quality problems. Indeed, there is every possible quality problem you can imagine: incorrect... View Details

Keywords: Roger Thompson; Business Schools & Computer & Management Training; Educational Services; Health, Social Assistance

01 Mar 2011
News

Making Their Way

to help our customers ‘compete with anyone, anywhere in the world,’ and that’s what we do.” Those customers can be found worldwide and in diverse industries. Examples of the range of metal-component parts CGM produces include air-bag sensor View Details

Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Fabricated Metal Product Manufacturing; Manufacturing; Rail Transportation; Transportation

24 Aug 2016
Research & Ideas

Can Obamacare Be Saved?

to do in the past. Consumers need to think beyond just the monthly cost of their premiums and consider the trade-offs involved in their decisions, especially the risks and constraints of high deductibles and... View Details

Keywords: by John A. Quelch and Emily Boudreau; Insurance; Health

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

the puzzle for us in truly understanding the problem. We have known for a long time that U.S. healthcare is high cost. What everyone assumed was that U.S. healthcare was very high quality, which at least... View Details

Keywords: by Roger Thompson; Health

06 Jun 2013
Op-Ed

How to Do Away with the Dangers of Outsourcing

diminishing the quality and even viability of its offerings. Outsourcing Has Its Costs Just ask Boeing. No firm placed a bigger bet on the virtual organization model. Its new 787 Dreamliner was going to be the UN of manufactured goods:... View Details

Keywords: by Ranjay Gulati; Manufacturing; Apparel & Accessories; Fashion

05 Apr 2016
News

Don’t Send Your Kids to College. At Least Not Yet.

list of the costs of the “conveyor belt to college”: high dropout rates, increased stress levels, and massive debt. Her suggested fix? The bridge year—a key facet of Falik’s Global Citizen Year, which offers... View Details

01 Sep 2016
News

Case Study: Alumni Advice for a Health Care Startup

businesses are switching their benefit packages to establish a selection of coverage and benefits. The model of every person contributing to the cost of a benefit that few need is diminishing. I favor... View Details

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

tend to seek technology partners that can grow with them over a long period, rather than bearing the switching costs of starting over with a new platform and supplier. Ideally, a sophisticated analytics... View Details

Keywords: by Dina Gerdeman; Health; Technology

10 Jul 2000
Research & Ideas

IT Links for Boundaryless Companies

"There are huge switching costs in information technology. If you're selling stuff, you can lock in the buyer around your proprietary standards. But the buyer has to beware they're not locking... View Details

Keywords: by Kenneth Liss

04 Aug 2009
First Look

First Look: August 4

switching to a business model with high inventory and long lead times. The company must consider what the change will mean for operations, risk, and measuring profitability. Purchase this case:... View Details

Keywords: Martha Lagace

Web

VBHCD Initiative - Institute For Strategy And Competitiveness

outcomes in order to idenify opportunities for value improvement and develop reimbursement models aligned with high value care delivery. Read more about Value-Based Health Care Delivery Read more about Measuring View Details

Dwane L. Wallace

In 1936, Wallace took complete control of Clyde Cessna Aircraft and set out to make it the #1 light plane manufacturer. Wallace’s sharp engineering skills allowed him to create high quality, low cost planes... View Details

Keywords: Automotive & Aerospace

01 Feb 1997
News

Herzlinger on Health Care: Revolution in Evolution

use expensive technology, which many people cite as the reason for high U.S. health-care costs? Actually,the opposite is true: advances in medical technology have made health care cheaper and better - and this is the third major market... View Details

24 Apr 2014
News

Creating connections among consumers

embraced technology and tools that make it easier for members to access reviews and deals. “Our members want help with hiring decisions that have a high cost of failure if done improperly, so they’re happy... View Details

01 Dec 2010
News

Rent Out Your Ride

CLARK: A bright idea for utilizing untold idle capacity, America’s privately owned autos. It’s estimated that a privately owned midsize car costs about $8,000 a year to own and operate. In cities, it also spends most of its time parked... View Details

Keywords: car sharing; Transit and Ground Passenger Transportation; Transportation

01 Oct 2021
Blog Post

Video Blog: My Experience in the Joint MS/MBA Engineering Sciences Program

engineers. We all kind of connect on a certain level because we all have an interest in staying somewhat technical, but we also came back to school. We came to get an MBA. We all have high ambitions for ourselves and View Details

17 Jul 2007
First Look

First Look: July 17, 2007

Working PapersPlatform Envelopment Authors:Thomas Eisenmann, Geoffrey Parker, and Marshall Van Alstyne Abstract Due to network effects and switching costs, platform providers often become entrenched. To dislodge them, entrants generally... View Details