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All HBS Web
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- Faculty Publications (795)
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Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
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Profitable Souls: Foreign Investment and the Fate of Human Rights
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Renovating Democratic Capitalism
This in-process work focuses on how best to address the declining public trust and confidence in democratic capitalism, which many citizens consider to be a cornerstone of our national ideology and identity? While the answer to this question is not entirely clear, I... View Details
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Supply Chain Coordination for Products with Uncertain Demand
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Supply Chain Management
The Supply Chain Management (SCM) course builds on aspects of the first-year Technology and Operations Management (RC TOM) course. However, whereas RC TOM focuses primarily on developing and producing products and services, SCM emphasizes managing... View Details
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Technology and Operations Management
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The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create
NFTs aren’t just pictures on the internet, or a fad that has come and gone. Rather, they’re a new technology for creating digital assets and... View Details
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The Food Chain
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The Servicification of the U.S. Economy: The Role of Startups versus Incumbent Firms
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The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
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Winning Coalitions
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