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Show Results For
- All HBS Web
(4,390)
- People (13)
- News (1,139)
- Research (2,453)
- Events (22)
- Multimedia (43)
- Faculty Publications (1,799)
- March 1992 (Revised September 1995)
- Background Note
Note on Chemical Bank Lotus Notes Demonstration Software: Windows & Macintosh Versions
By: Lynda M. Applegate and Donna B. Stoddard
Applegate, Lynda M., and Donna B. Stoddard. "Note on Chemical Bank Lotus Notes Demonstration Software: Windows & Macintosh Versions." Harvard Business School Background Note 192-112, March 1992. (Revised September 1995.)
- Web
Investment Banking & Securities Underwriting | Baker Library | Bloomberg Center | Harvard Business School
Introduction 1840s – 1880s General Merchants to Commodities Brokers 1880s – 1920s Investment Banking & Securities Underwriting 1920s – 1960s Investing in Emerging Industries 1850–1968 Lehman Brothers Family Partners 1960s – 2000s... View Details
- 27 May 1992
- Lecture
Banks in the Board Room: The American Versus Japanese and German Experiences
By: W. Carl Kester
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Banking Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 03 Aug 2021
- News
Leading Maryland’s Only Black-Owned and -Managed Commercial Bank to Be a Pandemic Resource
The Baltimore Sun recently highlighted the work of John Lewis (MBA 2004), President and Chief Operating Officer of Harbor Bank of Maryland, which the newspaper notes became a vital pandemic-era resource for businesses looking to obtain... View Details
- June 2002
- Article
Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
By: L Hitt and F. Frei
Keywords: Online Technology
Hitt, L., and F. Frei. "Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking." Management Science 48, no. 6 (June 2002): 732–748.
- 30 Aug 2012
- Working Paper Summaries
Incentivizing Calculated Risk-Taking: Evidence from an Experiment with Commercial Bank Loan Officers
- 14 Aug 2019
- Podcast
Fintech on Main Street: How small businesses are banking on new technology
Technology is changing financial institutions’ relationships with local businesses and sole proprietors, which account for half of America’s workforce. HBS professor and former head of the Small Business Administration Karen Mills sheds light on the ongoing... View Details
- 1994
- Chapter
Financial System Reform in Poland: Lessons from Japan's Main Bank System
By: T. Hoshi, A. Kashyap and G. W. Loveman
Hoshi, T., A. Kashyap, and G. W. Loveman. "Financial System Reform in Poland: Lessons from Japan's Main Bank System." In The Japanese Main Bank System : Its Relevance for Developing and Transforming Economies, edited by M. Aoki and H. Patrick, 592–634. Oxford: Oxford University Press, 1994.
- 2001
- Chapter
Wit Capital: Evolution of the Online Investment Bank (A) and (B)
By: Roger Hallowell
Hallowell, Roger. "Wit Capital: Evolution of the Online Investment Bank (A) and (B)." In Internet Business Models: Text and Cases, edited by Thomas R. Eisenmann, 457–474. New York: McGraw-Hill/Irwin, 2001.
- 2012
- Article
Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank
By: B. Staats and F. Gino
Sustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design-related strategies for accomplishing this goal: specialization to capture the benefits of repetition... View Details
Keywords: Motivation; Productivity; Specialization; Variety; Work Fragmentation; Boundaries; Performance Productivity; Organizations; Research; Strategy; Motivation and Incentives; Opportunities; Market Transactions; Resource Allocation; Performance; Goals and Objectives; Learning
Staats, B., and F. Gino. "Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank." Management Science 58, no. 6 (June 2012): 1141–1159.
- January 2002 (Revised February 2002)
- Case
Postgirot Bank and Provment AB: Managing the Cost of IT Operations
By: F. Warren McFarlan and Nancy Bartlett
Describes a specific approach for measuring the efficiency of the groups of computers inside an organization and suggests ways this tool may be used to reduce the company's computing investment while maintaining service. It is a software-enabled industrial engineering... View Details
Keywords: Cost Management; Investment; Management Analysis, Tools, and Techniques; Management Style; Information Technology; Applications and Software
McFarlan, F. Warren, and Nancy Bartlett. "Postgirot Bank and Provment AB: Managing the Cost of IT Operations." Harvard Business School Case 302-061, January 2002. (Revised February 2002.)
- 2002
- Working Paper
Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
By: Lorin M. Hitt and Frances X. Frei
- December 2004
- Article
When the State is Untrustworthy: Public Finance and Private Banking in Porfirian Mexico
By: Noel Maurer and Andrei Gomberg
Maurer, Noel, and Andrei Gomberg. "When the State is Untrustworthy: Public Finance and Private Banking in Porfirian Mexico." Journal of Economic History 64, no. 4 (December 2004): 1087–1107.
- Article
Fixing Market Failures or Fixing Elections? Elections, Banks and Agricultural Lending in India
By: Shawn A. Cole
Cole, Shawn A. "Fixing Market Failures or Fixing Elections? Elections, Banks and Agricultural Lending in India." American Economic Journal: Applied Economics 1, no. 1 (January 2009): 219–50.