virtual meetings - Publications - Faculty & Research

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

story. Offer free or lower-priced products to help people meet the challenges the crisis presents, particularly those most in need, such as healthcare workers or those forced into unemployment due to the changing economic environment. For... View Details

Keywords: by Jill Avery and Richard Edelman

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

client-centric approach. It intensified virtual interactions with customers, merged sales and customer service, and boosted integration of all databases, which had been spread across functions, into a single customer resource management... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

21 Oct 2024
Research & Ideas

What Happens in Vegas Could Shape the Metaverse

constraints, Stephenson believed a digital world could be truly limitless. Chatter about the metaverse peaked in late 2021, almost three decades after Stephenson’s novel was published, when Mark Zuckerberg announced he would build the View Details

Keywords: by Scott Nover; Computer; Information Technology

29 Jul 2008
First Look

First Look: July 29, 2008

communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a three-month period... View Details

Keywords: Martha Lagace

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

CEOs have never had so many ways to communicate with their employees. But despite the availability of Slack, internal newsletters, and virtual town hall meetings, organizations can still go quiet. One of the most common culprits: Major... View Details

Keywords: by Ami Albernaz

05 Jul 2006
Op-Ed

Corporate Governance Activists are Headed in the Wrong Direction

proxy solicitations enabling them to reach their widely scattered ownership, the slate of candidates proposed in the proxy materials, absent any kind of contentiousness, is routinely elected (without regard to withheld votes). Sparsely attended annual View Details

Keywords: by Joseph Hinsey

11 Jun 2001
Research & Ideas

E-Commerce Unplugged

The Soda X wireless window would allow consumers to access an individually tailored list of products and services anywhere, anytime. It would be a natural community-building device and would define users even as it attracted them. By exploiting the permanent View Details

Keywords: by Nitin Nohria & Marty Leestma

16 Dec 2008
First Look

First Look: December 16, 2008

growing user base. Cyworld was founded in 1999, and in 2003 it was acquired by SK Telecom, a leading mobile service provider in Korea. By 2007, Cyworld had 21 million users and $95 million revenue—$65 million from paid items (music, View Details

Keywords: Sean Silverthorne

29 Jul 2002
Research & Ideas

Get Off the Dime!

for others?" But there was little controversy and not much discussion. These conversations, the offline talks before the big meeting, the CEO's backing, and the meeting itself seemed to produce agreement. So we started... View Details

Keywords: by John P. Kotter & Dan S. Cohen

08 Jul 2002
Research & Ideas

How to Fashion Your New E-Business Model

Participants within a business market assume one or more of four primary roles to carry out these value-creating activities: Suppliers create component products or provide services, raw materials or talent. Producers design and build products, services, and, most... View Details

Keywords: by Lynda M. Applegate

13 Aug 2020
Research & Ideas

6 Ways to Support COVID-Weary Employees

informal “water cooler” conversations could go a long way in promoting belonging. Concrete tips I have heard from interviews include scheduling five to 10 minutes before a formal meeting for casual conversation, asking each other silly... View Details

Keywords: by Dina Gerdeman

27 Sep 2004
Research & Ideas

How Leaders Build Winning Streaks

new group. And in the largest show of confidence in other people demonstrated by anyone mentioned in this book, Nelson Mandela opened discussion on a new constitution for South Africa to thousands of people in town meetings all over his... View Details

Keywords: by Rosabeth Moss Kanter

02 Jun 2014
Research & Ideas

Secrets to a Successful Social Media Strategy

according to Alexa Internet. The business-oriented social network has more than 300 million members, all of whom list their educational and professional achievements on the site in the name of professional networking. Of course, these View Details

Keywords: by Carmen Nobel

12 Jul 2020
Research & Ideas

Solving COVID'S Mental Health Crisis

offers weekly Zoom meetings with guest speakers, game-based messaging, positive social norming exercises, and the promotion of “protective factors” such as staying connected to others, being physically active, and taking breaks from... View Details

Keywords: by Howard Stevenson and Shirley Spence; Health

22 Mar 2017
Research & Ideas

What's the Ideal Frequency for a Sales Quota?

spend more than $800 billion annually on those efforts. Sales compensation plans are at the center of all this activity, the primary tool managers use to motivate and incentivize salespeople. Sales reps feed on two forms of compensation: salary and a monthly bonus tied... View Details

Keywords: by Carmen Nobel

13 Dec 2011
First Look

First Look: Dec. 13

Eccles, George Serafeim, and James HeffernanHarvard Business School Case 412-052 Rodolfo Guttilla, director of corporate affairs for Natura Cosméticos S.A. (Natura), prepared for a meeting with key stakeholders to discuss the future of... View Details

Keywords: Sean Silverthorne

12 May 2009
First Look

First Look: May 12, 2009

markets, and many will have to find talented replacements for baby-boom retirees. Will they be able to meet their needs? Not likely, say Fernández-Aráoz of Egon Zehnder and Harvard Business School professors Groysberg and Nohria. Their... View Details

Keywords: Martha Lagace

06 May 2019
Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

to appeal to young would-be smokers. But corporate distrust runs so deep for some consumers that constructive dialogue is virtually impossible; consider vaccination skeptics who criticize Big Pharma’s influence, despite considerable... View Details

Keywords: by Danielle Kost; Health

02 Apr 2012
Research & Ideas

Do Online Dating Platforms Help Those Who Need Them Most?

Over the past decade, socially-focused websites have attracted hundreds of millions of users and changed the social fabric in fundamental ways. The likes of eHarmony and Match.com enable us meet new people. Platforms including Facebook,... View Details

Keywords: by Carmen Nobel; Technology

04 Apr 2007
Research & Ideas

The Business of Global Poverty

or sell. Payatas and the orderly, verdant Harvard Business School campus—nearly equals, as it happens, in terms of the acreage they occupy—are separated by a gulf far greater than any measure of miles or statistics. Yet as HBS professor Kash Rangan hurries past Baker... View Details

Keywords: by Garry Emmons

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