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All HBS Web
(182)
- News (63)
- Research (84)
- Multimedia (2)
- Faculty Publications (47)
- Web
Great American Business Leaders of the 20th Century - Leadership
Fields Cookies, 1977–1996 Edward A. Filene Filene's, 1908–1928 Paul Fireman Reebok International, 1979–2006 Harvey S. Firestone, Jr. Firestone Tire and Rubber Company, 1941–1963 Harvey S. Firestone Firestone View Details
- February 2013 (Revised March 2013)
- Case
Agero: Enhancing Capabilities for Customers
By: Robert Simons and Natalie Kindred
This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details
Keywords:
Entrepreneurial Management;
Entrepreneurial Gap;
Entrepreneurship;
Auto Industry;
Insurance;
Performance Management;
Performance Measurement;
Performance Measures;
Performance Pressure;
Decisions;
Family Business;
Resource Allocation;
Organizational Design;
Customer Focus and Relationships;
Performance Evaluation;
Growth and Development Strategy;
Service Industry
Simons, Robert, and Natalie Kindred. "Agero: Enhancing Capabilities for Customers." Harvard Business School Case 113-001, February 2013. (Revised March 2013.)
- 30 Apr 2024
- Book
When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners
pressures to deliver ever greater returns have intensified. Consider some of the high-profile cases that have made the headlines over the years since the article was published: healthcare fraud at Columbia/HCA (1997), labour abuses in the supply chain at Nike (1998),...
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by Dina Gerdeman
- Portrait Project
Raphael Geismar
crumpled hands and my tired eyes the fruit of an honest and dedicated labor. My ancestors and my father both literally and figuratively have been remarkable farmers. They have waited patiently and lovingly, not without effort, pain or...
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- 01 Sep 2023
- News
That Was Then, This Is Now
perspective of our greatest teacher: time. Peggy Yu (MBA 2007) CEO and cofounder, Stack Education “Tell me, what is it you plan to do with your one wild and precious life?” I will close my eyes. Take a deep breath. And leap. Conscious. Deliberate. Aware. And yes maybe...
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- 07 Nov 2023
- News
Love and Money
more efficient. And so concierge services like matchmakers or dating coaching or consulting services, they're very expensive. It's a luxury good that you can buy to make it more efficient, so that when you show up for an actual date, you are not jaded or cynical or...
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Richard S. Tedlow
Richard S. Tedlow is the Class of 1949 Professor of Business Administration at the Harvard Business School, where he is a specialist in the history of business.
Professor Tedlow received his B.A. from Yale in 1969 and his M.A. and Ph.D. in history from... View Details
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
problems start.” Regaining trust While some corporations still aren’t in the clear, Sucher says it’s possible to bounce back and points to Michelin as doing the right things to regain trust. In 1999, the tire manufacturer mishandled a...
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by Lane Lambert
- Portrait Project
Yael Taqqu
tired distinction: the CEO is busy managing the story of the business just as the directors, producers and writers frantically spin their stories for the audience. want to know both spheres. I know that my greatest liability is my fear to...
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- 06 Aug 2019
- Blog Post
Entrepreneurship and Global Capitalism - Discovering the Business of Storytelling
Kapoor’s hit film Awaara (1951). During the Cold War, entire generations grew up on Bollywood, not Hollywood. I started building The Juggernaut partly because I was tired of not seeing myself or people like me represented with nuance....
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- 24 Feb 2016
- Research & Ideas
Why It's Best to Take Tests Early in the Day
interviews become tired and more cynical throughout the day,” Gino says. Familiar with Gino’s time-of-day research, Sievertsen and Piovesan approached her with an enormous set of data from Denmark, which introduced a nationwide student...
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- Web
The MBA Class of 2022 Looks Back - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- Portrait Project
Carlos Emilio Larreategui
politics. Old photographs with a black eye and the piece of shrapnel lodged in his leg immortalized his past in political activism. Perhaps that was why Grandpa never grew tired of repeating what our Catholic faith teaches: “Love thy...
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- 09 Nov 2016
- Op-Ed
6 Lessons from Donald Trump's Winning Marketing Manual
last week, brand Clinton promised a bright future but looked like the candidate of yesterday, a little tired and overly reliant on a supporting cast of Obamas and Bon Jovis. By contrast, Brand Trump promised a future that looks like...
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by John A. Quelch
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
everything (rebooking flights, notifying the airline, checking on our luggage). Forty-five minutes later, we were boarding the next flight.” Trust your customers, take immediate action, and do not blame them. “After a long trip to India, my View Details
- 03 May 2023
- Research & Ideas
Why Confronting Racism in AI 'Creates a Better Future for All of Us'
During his recent standing-room-only seminar about artificial intelligence (AI) and race at Harvard Business School recently, marketing professor Broderick Turner displayed a slide showing several white blob-like characters that resembled the tubby mascot of French...
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by Barbara DeLollis
- 05 May 2008
- Research & Ideas
Connecting with Consumers Using Deep Metaphors
second campaign is the Michelin tire ad portraying the tire as a container—another deep metaphor—of safety for one's family, especially children. The last version of the ad, which ran for many years, showed...
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- Profile
Molly Welch
private sectors. Coming to HBS is like... ...drinking from a firehose, to use a tired but effective analogy! It’s an environment with lots of new people, information, and ideas, and can feel overwhelming at first, but also very exciting....
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- 01 Feb 1999
- News
Too Much of a Good Thing?
example, he cites the U.S. tire industry, which saw every one of its major firms either restructured or taken over during that decade. Long an expert on the automobile industry, Malcolm S. Salter, the James J. Hill Professor of Business...
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Garry Emmons
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when...
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