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- 18 Jun 2024
- Research & Ideas
What Your Non-Binary Employees Need to Do Their Best Work
beyond.” You Might Also Like: Breaking Through the Self-Doubt That Keeps Talented Women from Leading Want to Make Diversity Stick? Break the Cycle of Sameness Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors Feedback or ideas to share? Email... View Details
Keywords: by Michael Blanding
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
large and small. She bolstered her own technical knowledge of how to probe more deeply into the causes of failure in hospitals by attending the Executive Sessions on Medical Errors and Patient Safety at... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 06 Sep 2022
- Research & Ideas
Does Hybrid Work Actually Work? Insights from 30,000 Emails
reading from the Working Knowledge Archives Marissa Mayer Should Bridge Distance Gap with Remote Workers Feedback or ideas to share? Email the Working View Details
Keywords: by Ben Rand
- 15 Feb 2022
- Book
When Working Harder Doesn’t Work, Time to Reinvent Your Career
STRENGTH TO STRENGTH: Finding Success, Happiness, and Deep Purpose in the Second Half of Life by Arthur C. Brooks, published on February 15th 2022 by Portfolio, an imprint of the Penguin Publishing Group, a... View Details
Keywords: by Avery Forman
- 14 Dec 2021
- Op-Ed
To Change Your Company's Culture, Don't Start by Trying to Change the Culture
insulted and angry. But Twitter hasn’t backed down from the idea and has even promoted Davis. Employee dissatisfaction, the company said, is sometimes the cost of shaking things up. "Culture gets changed by doing real View Details
Keywords: by Michael Beer
- 2006
- Working Paper
Defining the Attributes and Processes that Enhance the Effectiveness of Workforce Diversity Initiatives in Knowledge Intensive Firms
By: Modupe Akinola and David A. Thomas
Workforce diversity continues to be a key focus for organizations, driven by globalization of the U.S. economy and the desire for organizations to more accurately reflect the demographic diversity of the US population. Yet, most research on diversity in organizations... View Details
Keywords: Diversity; Globalization; Employees; Retention; Knowledge Sharing; Research; United States
Akinola, Modupe, and David A. Thomas. "Defining the Attributes and Processes that Enhance the Effectiveness of Workforce Diversity Initiatives in Knowledge Intensive Firms." Harvard Business School Working Paper, No. 07-019, September 2006. (Revised August 2008.)
- 2009
- Chapter
Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition
By: Amy C. Edmondson, Kate Roloff and Lucy H. MacPhail
We review research on expertise diversity, psychological safety, team collaboration, and role identity to propose a model in which reciprocal affirmations of expertise identity among team members—a feature of the team environment that we conceptualize as a dimension of... View Details
Keywords: Interpersonal Communication; Experience and Expertise; Learning; Knowledge Use and Leverage; Groups and Teams; Familiarity; Identity; Cooperation
Edmondson, Amy C., Kate Roloff, and Lucy H. MacPhail. "Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition." In Exploring Positive Identities and Organizations: Building a Theoretical and Research Foundation, edited by Laura M. Roberts and Jane E. Dutton, 311–332. Psychology Press, 2009.
- 28 Feb 2023
- Research & Ideas
Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note
results for apprentices, while beating the benchmark for productivity reported by employers by the system often cited as the gold standard, Switzerland,” Fuller says. “The data supports that CareerWise is... View Details
Keywords: by Michael Blanding
- 15 Mar 2024
- HBS Case
Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work
what we should talk about,” she says. You Might Also Like: 5 Companies Where Employees Move Up the Ladder Fast How to Keep Employees Productive: Support Caregivers You’re More Than Your Job: 3 Tips for a Healthier Work-Life Balance Feedback or ideas to share? Email the... View Details
Keywords: by Avery Forman
- 16 May 2023
- HBS Case
How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’
workers like his father a share of the profits and get them to think like owners. The case studies, written by HBS Professor Dennis Campbell and assistant professor Ethan Rouen, describe the sea change in motivation that happens when... View Details
Keywords: by Avery Forman
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
and missed opportunities that could be addressed. This is also a time to strengthen partnerships with other organizations in a similar space. Rather than compete, you can find ways to multiply your impact by View Details
Keywords: by Danielle Kost
- 15 Nov 2022
- Book
Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work
own life as well. Our “ordinary complicity” might be continuing to work for a company we believe is destroying the environment or maybe ignoring ongoing sexual harassment perpetrated by a colleague. “Rather... View Details
Keywords: by Pamela Reynolds
- 18 Oct 2022
- Research & Ideas
When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
sociodemographic characteristics. HBS Working Knowledge spoke with Israeli, the Marvin Bower Associate Professor of Business Administration, and Ascarza, the Jakurski Family Associate Professor of Business... View Details
Keywords: by Rachel Layne
- May 2007
- Article
Inner Work Life: Understanding the Subtext of Business Performance
By: Teresa M. Amabile and Steven J. Kramer
Anyone in management knows that employees have their good days and their bad days and that, for the most part, the reasons for their ups and downs are unknown. Most managers simply shrug their shoulders at this fact of work life. But does it matter, in terms of... View Details
Amabile, Teresa M., and Steven J. Kramer. "Inner Work Life: Understanding the Subtext of Business Performance." Harvard Business Review 85, no. 5 (May 2007).
- 24 Jan 2023
- Research & Ideas
Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It
say yes to working longer and harder. You take on tasks even if you don't want them. You don’t say no to an opportunity that would advance organizational goals, even it isn’t necessarily aligned with your own. Blinded View Details
Keywords: by Sean Silverthorne
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
to address,” Ely says. “I think it can be done. Do I think it actually will be done or when? I don’t know.” About the Author Danielle Kost is senior editor of Harvard Business School Working Knowledge.... View Details
- 2005
- Working Paper
Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations
By: James R. Detert and Amy C. Edmondson
This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input... View Details
Keywords: Prejudice and Bias; Working Conditions; Knowledge Management; Attitudes; Organizational Culture
Detert, James R., and Amy C. Edmondson. "Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations." Harvard Business School Working Paper, No. 06-024, December 2005. (Revised October 2006, December 2008.)
- 24 Sep 2001
- Research & Ideas
Five Questions for Debora L. Spar
In the long run, even the most fundamental innovations have a way of being influenced by government, says Harvard Business School professor Debora Spar. That's why business leaders need political skills, too. Silverthorne: In Next: The... View Details
Keywords: by Sean Silverthorne
- 12 Apr 2007
- Working Paper Summaries
From Manufacturing to Design: An Essay on the Work of Kim B. Clark
- September 2018
- Article
Do Experts or Crowd-Based Models Produce More Bias? Evidence from Encyclopædia Britannica and Wikipedia
By: Shane Greenstein and Feng Zhu
Organizations today can use both crowds and experts to produce knowledge. While prior work compares the accuracy of crowd-produced and expert-produced knowledge, we compare bias in these two models in the context of contested knowledge, which involves subjective,... View Details
Keywords: Online Community; Collective Intelligence; Wisdom Of Crowds; Bias; Wikipedia; Britannica; Knowledge Production; Knowledge Sharing; Knowledge Dissemination; Prejudice and Bias
Greenstein, Shane, and Feng Zhu. "Do Experts or Crowd-Based Models Produce More Bias? Evidence from Encyclopædia Britannica and Wikipedia." MIS Quarterly 42, no. 3 (September 2018): 945–959.