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- Faculty Publications (45)
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- All HBS Web (124)
- Faculty Publications (45)
- September 2018
- Article
Do Experts or Crowd-Based Models Produce More Bias? Evidence from Encyclopædia Britannica and Wikipedia
By: Shane Greenstein and Feng Zhu
Organizations today can use both crowds and experts to produce knowledge. While prior work compares the accuracy of crowd-produced and expert-produced knowledge, we compare bias in these two models in the context of contested knowledge, which involves subjective,...
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Keywords:
Online Community;
Collective Intelligence;
Wisdom Of Crowds;
Bias;
Wikipedia;
Britannica;
Knowledge Production;
Knowledge Sharing;
Knowledge Dissemination;
Prejudice and Bias
Greenstein, Shane, and Feng Zhu. "Do Experts or Crowd-Based Models Produce More Bias? Evidence from Encyclopædia Britannica and Wikipedia." MIS Quarterly 42, no. 3 (September 2018): 945–959.
- 2007
- Working Paper
Dynamics of Platform Competition: Exploring the Role of Installed Base, Platform Quality and Consumer Expectations
By: Feng Zhu and Marco Iansiti
This paper seeks to answer three questions. First, which drives the success of a platform, installed base, platform quality or consumer expectations? Second, when does a monopoly emerge in a platform-based market? Finally, when is a platform-based market socially...
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Keywords:
Price;
Network Effects;
Digital Platforms;
Monopoly;
Quality;
Competitive Advantage;
Digital Platforms
Zhu, Feng, and Marco Iansiti. "Dynamics of Platform Competition: Exploring the Role of Installed Base, Platform Quality and Consumer Expectations." Harvard Business School Working Paper, No. 08-031, November 2007.
- July 2021
- Article
Information Transparency, Multihoming, and Platform Competition: A Natural Experiment in the Daily Deals Market
By: Hui Li and Feng Zhu
Platform competition is shaped by the likelihood of multi-homing (i.e., complementors or consumers adopt more than one platform). To take advantage of multi-homing, platform firms often attempt to motivate their rivals’ high-performing complementors to adopt their own...
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Keywords:
Platform Competition;
Multi-homing;
Information Transparency;
Daily Deals;
Groupon;
LivingSocial;
Digital Platforms;
Information;
Competition
Li, Hui, and Feng Zhu. "Information Transparency, Multihoming, and Platform Competition: A Natural Experiment in the Daily Deals Market." Management Science 67, no. 7 (July 2021): 4384–4407.
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
Lemmens and Sunil Gupta provides a novel method for determining which customers to target in order to maximize the profit of a retention campaign. The Impact of Patent Wars on Firm Strategy: Evidence from the Global Smartphone Market...
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Keywords:
by Staff
- Research Summary
Overview
By: Feng Zhu
Professor Zhu’s research focuses on the design of platform business models and its impact on platform performance. Platforms have become central to our economy. A platform is a product or service that enables two or more customer groups to interact. For example,...
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- 2023
- Book
Research Handbook on Digital Strategy
By: Carmelo Cennamo, Giovanni Battista Dagnino and Feng Zhu
This state-of-the-art Research Handbook presents a comprehensive overview of the key strategic challenges that firms face when dealing with digital markets, platforms, and products and services, from old strategy questions in need of different solutions to entirely...
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Keywords:
Digital Strategy
Cennamo, Carmelo, Giovanni Battista Dagnino, and Feng Zhu, eds. Research Handbook on Digital Strategy. Edward Elgar Publishing, 2023.
- Web
Placement - Doctoral
Management, 2022 Placement: Rice University, Jones Graduate School of Business Dissertation: Technological Coordination of Platform Ecosystems Advisors: Feng Zhu , Andy Wu , View Details
- Web
Research Community - Doctoral
Wu, Adam D. Galinsky and Jon M. Jachimowicz 01 SEP 2024 | Social Psychological & Personality Science Smart Rivals: How Innovative Companies Play Games That Tech Giants Can't Win By: Feng View Details
- Web
Technology & Operations Management - Faculty & Research
Business." Harvard Business School Technical Note 625-032, September 2024. Anker Innovations (B) By: Feng Zhu , Jiangyong Lu and Nancy Hua Dai September 2024 | Supplement |...
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- Web
Asia Pacific - Global
building an ecosystem, connecting corporates, entrepreneurs, investors, academics, and government stakeholders, to help catalyze innovation for LCJG and the industry as a whole. August 2024 Case DBS' AI...
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- October 2018
- Article
Competing with Complementors: An Empirical Look at Amazon.com
By: Feng Zhu and Qihong Liu
Platform owners sometimes enter complementors' product spaces to compete against them directly. Prior studies have offered two possible explanations for such entries: platform owners may target the most successful complementors so as to appropriate value from their...
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Keywords:
Amazon;
Complementors;
Co-opetition;
Entry;
Platform-based Markets;
Competition;
Digital Platforms;
Competitive Strategy
Zhu, Feng, and Qihong Liu. "Competing with Complementors: An Empirical Look at Amazon.com." Strategic Management Journal 39, no. 10 (October 2018): 2618–2642.
- Web
Harvard Business School Online Courses & Learning Platforms
and Charles O’Reilly Lead your organization through successful transformation by learning how to execute for today and innovate for tomorrow. 6 weeks, 5-7 hrs/week Enroll View Details
- Web
Faculty & Research - MBA
Mid-Miami Beach By: Robin Greenwood , Denise Han, Dave Habeeb and Ruth Page SEPTEMBER 2024 Books Smart Rivals: How Innovative Companies Play Games That Tech Giants Can't Win By: Feng View Details
- Web
Research - Global
company. Over the years, Anker developed an effective model of proving new products online first by leveraging customer insights from its proprietary Voice of... September 2024 Teaching Material Anker Innovations (B) By: View Details
- January 2017 (Revised August 2019)
- Case
X Fire Paintball & Airsoft: Is Amazon a Friend or Foe? (A)
By: Feng Zhu and Angela Acocella
Three years after launching his brick-and-mortar store, X Fire Paintball and Airsoft, Steve Herbert Sr. and his sons began selling products on Amazon.com’s third-party Marketplace, and online sales expanded rapidly. Over time, X Fire noticed that products of which it...
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Keywords:
Ethics;
Competition;
Digital Platforms;
Internet and the Web;
Small Business;
Retail Industry;
Canada
Zhu, Feng, and Angela Acocella. "X Fire Paintball & Airsoft: Is Amazon a Friend or Foe? (A)." Harvard Business School Case 617-046, January 2017. (Revised August 2019.)
- July 2014 (Revised August 2015)
- Case
Qihoo
By: Feng Zhu
Qihoo, one of the largest Internet companies in China today, was founded in 2005. The company started its business by offering a security software product, and quickly dominated the market in China after its unusual move of giving its product away for free in 2009....
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- Web
Online Business Courses & Certifications | HBS Online
Certificate Negotiation Mastery Professor Michael Wheeler Secure maximum value for your organization through a mastery of negotiation techniques. 8 weeks, 4-5 hrs/week Enroll by November 7 $1,850 Certificate Winning with Digital Platforms...
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- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Manufacturing and Service Operations Management Society (MSOM) for his article with Maria Ibanez, “How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections” ( Management Science , June 2020). View Details
- 2022
- Article
Gender Inequality in Research Productivity During the COVID-19 Pandemic
By: Ruomeng Cui, Hao Ding and Feng Zhu
We study the disproportionate impact of the lockdown as a result of the COVID-19 outbreak on female and male academics' research productivity in social science. The lockdown has caused substantial disruptions to academic activities, requiring people to work from home....
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Keywords:
Gender Inequality;
Research Productivity;
Telecommuting;
COVID-19 Pandemic;
Research;
Performance Productivity;
Gender;
Equality and Inequality;
Health Pandemics
Cui, Ruomeng, Hao Ding, and Feng Zhu. "Gender Inequality in Research Productivity During the COVID-19 Pandemic." Manufacturing & Service Operations Management 24, no. 2 (March–April 2022): 707–726.