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- All HBS Web
(299)
- News (90)
- Research (154)
- Multimedia (4)
- Faculty Publications (45)
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- 06 Jul 2012
- Working Paper Summaries
Looking Up and Looking Out: Career Mobility Effects of Demographic Similarity among Professionals
- 30 Apr 2024
- Book
When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners
(although, to be sure, that exists as well). If you dig into these cases, you will find organisational features and management behaviours similar to those discussed in the article, such as managers flying ethically blind and making... View Details
Keywords: by Dina Gerdeman
- 24 Jan 2023
- Research & Ideas
Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It
say yes to working longer and harder. You take on tasks even if you don't want them. You don’t say no to an opportunity that would advance organizational goals, even it isn’t necessarily aligned with your own. Blinded by their own... View Details
Keywords: by Sean Silverthorne
- 24 Oct 2023
- Research & Ideas
When Tech Platforms Identify Black-Owned Businesses, White Customers Buy
Vaccinated When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb Steer Clear of the Blind Spots That Derail Experiments Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
- 15 Nov 2022
- Book
Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work
for ways to increase their value to a firm. Acknowledge blind spots. Rarely does bad behavior stem from just a single source. Consider the system and others who might be at fault. Be aware that unethical behavior often becomes more... View Details
Keywords: by Pamela Reynolds
- 29 Jul 2002
- Research & Ideas
Time Pressure and Creativity: Why Time is Not on Your Side
by experts who were also blind to the experimental conditions. I found that the creativity of the poems was significantly lower in the extrinsic motivation condition than in the other conditions. This supported one of the main findings of... View Details
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
bias toward short-term results, as well as any hubris on their part, and to discover blind spots, top management should cultivate and rely on its strategy team, including employees, board members and consultants, to reduce the chance of... View Details
- 03 Jul 2008
- What Do You Think?
Are Followers About to Get Their Due?
"goals and objectives, pressures, strengths, weaknesses, blind spots, and preferred work styles"; (2) understanding yourself and your needs, including "strengths and weaknesses, personal style, and predisposition toward... View Details
Keywords: by Jim Heskett
- 04 Mar 2020
- Research & Ideas
How Schmoozing with the Boss Helps Men Get Promoted
conversations, or in getting feedback, according to the authors of the book Work with Me: The 8 Blind Spots Between Men and Women at Work. Yet, some 92 percent of men don’t believe they’re excluding women, the survey found. [div... View Details
Keywords: by Dina Gerdeman
- 13 Feb 2012
- Research & Ideas
The Case Against Racial Colorblindness
pants,' " Norton says. "And it keeps going on until finally someone comes out and asks, 'Oh, is he Asian?'" Norton and several colleagues documented this phenomenon in a study that they described in an article for the journal Psychological Science, Color View Details
Keywords: by Carmen Nobel
- 19 Sep 2005
- Research & Ideas
Rethinking Company Loyalty
strive to keep all employees forever. "You don't want blind loyalty," says Scott Brooks, an executive consultant at Minneapolis-based Gantz Wiley Research. "The best kind is when both parties are benefiting." Leigh... View Details
Keywords: by Lauren Keller Johnson
- 08 Mar 2019
- Research & Ideas
Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
demographic groups—to pick up concerns as well as hopes. Polling and people are your eyes and ears; without them, you risk flying blind into a killer storm. Identify and nurture potential allies before you need them. To Amazon, the... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
problem had to do with internal silos. Most organizations today are still typically built around product and geography, and do not have a clear line of sight to the customer. These silos not only create proverbial blind spots for firms... View Details
- 30 Jul 2018
- Research & Ideas
Why Ethical People Become Unethical Negotiators
always seemed too quick to drill. “He was overtreating my mouth, and it didn’t make sense,” he says. "It’s only in the midst of the negotiation itself that ethical blind spots appear" In service professions, he explains, people... View Details
Keywords: by Dina Gerdeman
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
But it wasn't always so. Vexing problems we experience in business and society may be due in part to the neglect of leadership studies in the academy for many years. "If we had to characterize the path of work on leadership, it has been a lot like the metaphor of... View Details
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
Chesky responded to the findings and publicly acknowledged that the potential for discrimination on the platform hadn't occurred to him or his two cofounders prior to the site's launch, a blind spot he attributed in part to the fact that... View Details
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
proposition of the Society much higher than what competitors can offer. Another issue he wants students to explore is decision-making in an era of blinding technological speed, something Fahey didn't have to think as much about at Time... View Details
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
experience with humility. If you have both, then your instincts can be helpful. But if you have experience without humility, then your instincts emerge as arrogance. That can blind you from seeing a problem from many perspectives.... View Details
Keywords: by Jen McFarland Flint
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
biases and blind spots—leaders must acknowledge that and companies must be vigilant about understanding shifts in thinking. Research by Harvard psychology professor Mahzarin Banaji and post-doctoral fellow Tessa Charlesworth found that... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
- 14 Apr 2022
- Op-Ed
Let’s Move Forward from COVID—Without Forgetting What We’ve Learned
without empathy, cumbersome administrative processes, and an inability to change. Reflect on the blind spots. When leaders realize where their organizations are falling short, they can reflect on their shortcomings and make a concrete... View Details
Keywords: by Hise O. Gibson and MaShon Wilson