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Show Results For
- All HBS Web
(624)
- People (1)
- News (146)
- Research (394)
- Events (2)
- Multimedia (10)
- Faculty Publications (255)
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- May 2017 (Revised March 2018)
- Case
David Dao on United Airlines
By: Benjamin Edelman and Jenny Sanford
In widely circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond to public outcry. View Details
Keywords: Crisis Management; Service Operations; Air Transportation; Contracts; Reputation; Air Transportation Industry; Chicago
Edelman, Benjamin, and Jenny Sanford. "David Dao on United Airlines." Harvard Business School Case 917-026, May 2017. (Revised March 2018.) (request a courtesy copy.)
- November 1981 (Revised November 1982)
- Case
Senator Kennedy and the Airlines
By: J. Ronald Fox
Keywords: Business and Government Relations; Governing Rules, Regulations, and Reforms; Air Transportation Industry
Fox, J. Ronald. "Senator Kennedy and the Airlines." Harvard Business School Case 382-091, November 1981. (Revised November 1982.)
- July 1997 (Revised September 2004)
- Case
Depreciation at Delta Air Lines and Singapore Airlines (A)
By: William J. Bruns Jr. and Jeremy Cott
Depreciation policies at Delta Air Lines and Singapore Airlines are compared and contrasted against a summary of operating data from each airline. Questions focus attention on differing depreciation policies. View Details
Bruns, William J., Jr., and Jeremy Cott. "Depreciation at Delta Air Lines and Singapore Airlines (A)." Harvard Business School Case 198-001, July 1997. (Revised September 2004.)
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
Few industries have had the competitive challenges—the literal ups and downs—experienced by the U.S. airline industry since its formation in the 1920s. Consider that its early pioneers had the unenviable task of selling tickets to people... View Details
- 23 Mar 2017
- Cold Call Podcast
Cost-cutting Leads to Turbulence in the Airline Industry
- February 1984
- Case
Chicago-Midway (B): Midway (Southwest) Airlines
Keywords: Business and Government Relations; Governing Rules, Regulations, and Reforms; Competition; Market Entry and Exit; Air Transportation Industry
Vietor, Richard H.K. "Chicago-Midway (B): Midway (Southwest) Airlines." Harvard Business School Case 384-154, February 1984.
- February 2019
- Supplement
Alaska Airlines Video Supplement (A)
By: Ranjay Gulati
Gulati, Ranjay. "Alaska Airlines Video Supplement (A)." Harvard Business School Multimedia/Video Supplement 419-708, February 2019.
- March 2013 (Revised May 2013)
- Supplement
Distribution at American Airlines (C)
By: Benjamin Edelman
Presents 2011-2012 updates to American's distribution strategy including new challenges and disputes. View Details
Edelman, Benjamin. "Distribution at American Airlines (C)." Harvard Business School Supplement 913-034, March 2013. (Revised May 2013.) (request a courtesy copy.)
- June 2017 (Revised November 2017)
- Teaching Note
David Dao on United Airlines
By: Benjamin Edelman
Teaching note for David Dao on United Airlines, HBP 917-026. View Details
- January 2009 (Revised June 2009)
- Supplement
Distribution at American Airlines (B)
By: Benjamin Edelman
Supplements the (A) case. View Details
Edelman, Benjamin. "Distribution at American Airlines (B)." Harvard Business School Supplement 909-036, January 2009. (Revised June 2009.)
- June 2002
- Supplement
Southwest Airlines in Baltimore, Supplement
By: Rogelio Oliva, Jody Hoffer Gittell and David Lane
Supplements the case. View Details
Oliva, Rogelio, Jody Hoffer Gittell, and David Lane. "Southwest Airlines in Baltimore, Supplement." Harvard Business School Supplement 602-157, June 2002.
- June 1988
- Teaching Note
American Airlines (A), Teaching Note
- September 2021
- Teaching Note
Merging American Airlines and US Airways (A) and (B)
By: David G. Fubini, Patrick Sanguineti and Carin-Isabel Knoop
This teaching note provides recommendations for instructors interested in teaching the cases "Merging American Airlines and US Airways" (A) and (B) (HBS nos. 417-054 and 418-036), including both one-day and two-day teaching options. View Details
- April 2013 (Revised April 2014)
- Case
The Miracle of Japan Airlines
By: Hirotaka Takeuchi and Victor Stone
- December 1979 (Revised July 1982)
- Case
Trans World Airlines (A) (Condensed)
By: Wickham Skinner and Robert Rodat
Keywords: Air Transportation Industry
Skinner, Wickham, and Robert Rodat. "Trans World Airlines (A) (Condensed)." Harvard Business School Case 680-089, December 1979. (Revised July 1982.)
- May 2016 (Revised November 2022)
- Teaching Note
RegionFly: Cutting Costs in the Airline Industry
By: Susanna Gallani and Eva Labro
Teaching Note for HBS No. 116-047. View Details
- July 2007 (Revised April 2008)
- Teaching Note
Rapid Rewards at Southwest Airlines (TN)
By: Frances X. Frei
- November 2010
- Supplement
LAN Airlines in 2008: Connecting the World to Latin America (B)
By: Ramon Casadesus-Masanell and Jorge Tarzijan
Provides updated facts on Lan Airlines as of 2010. It is meant to be used as a supplement to "Lan Airlines in 2008: Connecting the World to Latin America" (Harvard Business School Case 709-410). View Details
- 07 Sep 2021
- Cold Call Podcast
How to Lead through a Merger: US Airways and American Airlines
Keywords: Re: David G. Fubini