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All HBS Web
(245)
- News (114)
- Research (96)
- Multimedia (1)
- Faculty Publications (5)
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
before relaying them to consumers, pointing to respected health organizations, such as the WHO, as important sources. Consumers, increasingly skeptical as fake news proliferates online, are looking to brands to be the bearers of truth. He...
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by Jill Avery and Richard Edelman
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
from them because they assumed themselves to be in the railroad business rather than in the transportation business. . . .They were product oriented instead of customer oriented." As was so often true of Levitt's work, "Marketing Myopia" went well beyond...
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- 25 Aug 2022
- News
Ready for Departure
news? Probably another blip. Changi also implemented a host of new health and safety measures to make the various touch points throughout the airport less touchy. Changi also implemented a host of new health...
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- 01 Nov 2019
- News
It’s a Small World
Ming Chen (MBA 1998) is Chief Culture Office for the educational travel company EF Education First. In this video, she talks about her role in helping manage a large global business that strives to have a very personal touch with its...
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- 23 Oct 2019
- News
Designing a More Artful Future for the Middle East
Artist Yazan Halwani (left) puts the finishing touches on “The Flower Salesman,” which he painted on a six- story building in Dortmund, Germany. The portrait depicts a 10-year-old Syrian refugee who became a successful flower seller in...
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Inclusion
- 01 Mar 2004
- News
Kilimanjaro
sense of the challenge and camaraderie experienced by the group. In describing the increasing difficulty of the climb, many pointed out the contrast between the first day and the last. On day one, the hikers climbed for about six hours to...
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- 01 Sep 2007
- News
Alumni Board Goes Global to Pick New President
he has perfected a technique for shaking off the lethargy of 22-hour flights to Boston — a six-mile run shortly after touching down at Logan Airport. He’ll be clocking a lot more after-flight miles over the next two years as he steps into...
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- 20 Oct 2014
- Research & Ideas
Users Love Ello, But What’s the Business Model?
for it? Probably not, as long as there is a giant global community (Facebook), with a billion monthly active members, including that high school exchange student who they lost touch with when they went back to Bolivia. And that one's...
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- 07 Sep 2017
- Blog Post
How One Organization Increased Their Internship Yield
and manufacturing, and a real appreciation for life in a smaller community.” The extra efforts have paid off. “We increased our touch points on campus, then made our communications more personal through our...
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Manufacturing
- 22 Aug 2016
- Blog Post
Section Life: Your HBS Family
Before I arrived at HBS, I had heard a lot about sections and how they really impacted people’s experiences as students here. People who graduated decades earlier told me how they still stay in touch with their section mates and how...
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- 12 Jan 2017
- News
Personalizing Women’s Path to Success
Skeete Tatum explains. “We combine the leverage of technology with the human touch points that are critical in managing a career. This enables us to level the playing field for women in the workforce by...
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Jill Radsken
- 01 Jun 2005
- News
When No News Isn’t Good News
want to ask several respected colleagues to serve as an informal “advisory board.” Whatever format you choose, says McKay, keep the following points in mind: If you aren’t receiving any feedback on your performance, it doesn’t mean...
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- 18 Feb 2022
- Blog Post
Short Intensive Program (SIP): Climate Adaptation
pressing need for changes to infrastructure. One point that stood out to me was the impact of climate on health outcomes, particularly looking at quantifying the co-benefits of healthy buildings. In addition, several speakers View Details
- 19 Mar 2019
- Blog Post
Leadership Fellow Ming Min Hui: Figuring Out Her Mission
strategy work, contributing to the institution’s five-year plans and analyzing business cases for new investments. “As Chief of Staff at Boston Ballet, I have a lot of indirect management,” Ming explains. “I don’t have my own team per se, but I have a lot of...
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Nonprofit / Government
- 05 Feb 2015
- Blog Post
Crossing the Atlantic
and navigating in an international market. Zambia also exposed me to the role of a general manager, with touch points that spanned marketing, sales, business development, HR, IT, and other more nebulous...
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- Portrait Project
Dionne Hosten
than when they entered. It might be a home and family that I build with my husband, the Equity Research group that I'm about to join, a company I start, or perhaps something that touches far more people than any of those things. These...
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- Web
Inequality in the Digital Age: A Conversation with Daron Acemoglu - Blog: RGE Report
the windmill and cotton gin, have alternately driven prosperity and exacerbated inequality, suggesting AI could follow similar patterns. The conversation touches on the risks AI poses to workers, emphasizing that its impact depends on...
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- Blog
Inside the Learning: How Faculty Prepare for Class
Managing Sales Teams and Distribution Channel, Leading in the Digital Era): I always make sure to stay in touch with practitioners and leaders, read trade magazines, news, and journals, and continue to be informed of what's going on in...
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- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
multiple generations of technology. Microsoft and IBM perhaps? Yet no one is pointing to them as bastions of novel and breakthrough ideas! It's easy to point to specific design decisions as the cause of...
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- Web
Public Entrepreneurship - Course Catalog
solve giant problems or who may want to become extreme innovators inside government at some point themselves. The cases feature a broad range of contemporary technology applications, and the course may be of particular interest to...
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