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Show Results For
- All HBS Web
(2,156)
- People (10)
- News (688)
- Research (1,134)
- Multimedia (5)
- Faculty Publications (298)
- 14 Apr 2017
- News
How Airbnb's redesign aims to combat discrimination on the service
- 22 May 2020
- Blog Post
Reflections on Service - Armed Forces Alumni Association Student Profiles
armed forces. Many served in combat. They are proud to share this deeply personal aspect of their lives with you. Dante Branch | Surface Warfare Officer School US Navy ENTERED SERVICE FROM: Virginia Beach,... View Details
- Web
Usage and Policies - Research Computing Services
About Us Usage and Policies 4ms For information about our terms of service and acceptable use policies, please see the below pages. Eligibility Except where noted in our terms of service and policy... View Details
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
through those ties and may take pride in a reputation for a higher standard of performance when observed by a valued peer, the researchers note. In some ways, analogous effects may be observed in customer service in other professions and... View Details
- 2008
- Working Paper
Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality
By: Alvin J. Silk and Charles King III
This paper analyzes changes in concentration levels in the U.S. Advertising and Marketing Services (A&MS) industry using publicly released data that have been largely ignored in past discussions of the industrial organization of this industry, namely those available... View Details
Keywords: Advertising; Mergers and Acquisitions; Revenue; Analytics and Data Science; Surveys; Marketing; Measurement and Metrics; Rank and Position; Competition; Service Industry; Service Industry; United States
Silk, Alvin J., and Charles King III. "Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality." Harvard Business School Working Paper, No. 09-044, September 2008.
- 2022
- Working Paper
What's My Employee Worth? The Effects of Salary Benchmarking
By: Zoë B. Cullen, Shengwu Li and Ricardo Perez-Truglia
While U.S. legislation prohibits employers from sharing information about their employees’
compensation with each other, companies are still allowed to acquire and use more aggregated
data provided by third parties. Most medium and large firms report using this type... View Details
Cullen, Zoë B., Shengwu Li, and Ricardo Perez-Truglia. "What's My Employee Worth? The Effects of Salary Benchmarking." NBER Working Paper Series, No. 30570, October 2022. (Conditionally accepted at the Review of Economic Studies.)
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management... View Details
Keywords: Susan Young
- 15 May 2009
- Working Paper Summaries
Money or Knowledge? What Drives Demand for Financial Services in Emerging Markets?
- Web
Stata Temporary Files and Stata Tmp - Research Computing Services
a number of files on the /tmp volume that is local to each compute node. This volume is shared by all jobs on that node, is essential for the health of the node, offers a significant speed advantage over using storage on the network, and... View Details
- November 2015 (Revised January 2017)
- Case
Uber: Changing the Way the World Moves
By: Youngme Moon
In 2015, Uber is building what may be the largest point-to-point transportation network of its kind; it is literally changing the way the world moves. But unlike traditional transportation logistics companies like FedEx, Uber has an incredibly lightweight... View Details
Keywords: Service; Innovation; Pricing; Customer Loyalty; Uber; Taxi; Sharing Economy; On-demand Economy; Marketing; Operations; Strategy; Disruption; Customer Satisfaction; Transportation; Consumer Behavior
Moon, Youngme. "Uber: Changing the Way the World Moves." Harvard Business School Case 316-101, November 2015. (Revised January 2017.)
- Web
Changing Permissions on the HBSGrid - Research Computing Services
shared project space, group members should routinely check the permissions on files they have added to (and used in) the space. To check, group members need to log on to the grid using SecureCRT (PC), a terminal session (Mac) or a... View Details
- Web
IT Strategy: Improving Service to Support Innovation | Information Technology
IT Strategy: Improving Service to Support Innovation By Kellyn Eaddy on September 20, 2024 Share via Facebook Share via LinkedIn Print Share via... View Details
- Web
Using Cloud Storage & Services at HBS | Information Technology
Using Cloud Storage & Services at HBS Using Cloud Storage is a great way to collaborate with others, or simply to access your files from multiple locations. But what do you need to know to keep your data safe? The following best practices... View Details
- Web
WRDS - Wharton Research Data Services | Baker Library
WRDS - Wharton Research Data Services Platform hosting financial, accounting, banking, economics, management, marketing, and public policy databases accessible through a single interface. Read More WRDS is a web-based business data... View Details
- 17 Apr 2017
- Research Event
The Most Pressing Issues for Platform Providers in the Sharing Economy
partnerships with providers, because restrictions would turn them off–and thus limit supply. Rover.com teamed up with dog sitters even if they also offered services on a competing platform. Panelists argued that there are bigger issues... View Details
- 2015
- Working Paper
Do-gooders and Go-getters: Career Incentives, Selection, and Performance in Public Service Delivery
By: Nava Ashraf, Oriana Bandiera and Scott S. Lee
We study how career incentives affect who selects into public health jobs and, through selection, their performance while in service. We collaborate with the Government of Zambia to experimentally vary the salience of career incentives in a newly created health worker... View Details
Ashraf, Nava, Oriana Bandiera, and Scott S. Lee. "Do-gooders and Go-getters: Career Incentives, Selection, and Performance in Public Service Delivery." Working Paper, March 2015.
- Web
Working with Spaces, Files & Folders - Research Computing Services
preference files, work that is considered 'in development'. Project folders are shared locations, and ideally used for collaborative project spaces. Please see our recommendation below on organizing project spaces. NOTE: Only those... View Details
- 01 Dec 2010
- News
Rent Out Your Ride
service with Web site sign-up and programmed cards that provide members with access to owners’ vehicles in home driveways or parking lots. Clark says that a key ingredient is personalizing the service: Renters are reminded that they are... View Details
- 02 Nov 2022
Military Student Panel followed by Breakout Rooms by Branch of Service
As part of HBS Military Virtual Visit, join a panel of current HBS students from the Military to hear how they have advanced their skills to enter a variety of industries and even to start their own companies. They will share their... View Details