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- Faculty Publications (32)
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- All HBS Web (197)
- Faculty Publications (32)
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
the accounts were chosen to suggest a sender’s gender, race, and education. Examples include LaToya Washington, which was meant to signal a Black sender, Brad Anderson to indicate a white sender, and Mei Chen to represent an Asian sender....
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by Pamela Reynolds
- 01 Sep 2023
- News
That Was Then, This Is Now
It started with a question. But before that, it started in the classroom. Tony Deifell (MBA 2002) loved the discussions in his LEAD course, taught by Professor (and now former Dean) Nitin Nohria; wanting to make them more tangible, Deifell adapted the idea of...
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- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to...
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by Dina Gerdeman
- 13 Dec 2016
- First Look
December 13, 2016
publicly signal this position. These cloaked trades earn an abnormal return of 370 basis points in the following month, or over 36% per year. We further show that the same managers do not engage in such information-rich cloaked trading...
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Carmen Nobel
- 27 Mar 2012
- First Look
First Look: March 27
are determined not only by the quality of the product, but also by the incentives of the media outlet providing the review. For example, a media outlet may have the incentive to provide favorable coverage to certain authors or to slant...
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Carmen Nobel
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
local municipality. We have to update it nearly every day as things change. It’s almost impossible to operate a restaurant like that, and consumers are confused—they don’t know how to behave.” Adoption of specific reopening protocols and rigorous and consistent...
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- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
reviews helps consumers choose cleaner restaurants, which is a pretty robust finding." Harvard Business School Assistant Professor Chiara Farronato and Georgios Zervas, an associate professor at Boston University, used machine learning to pull out so-called hygiene...
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- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
the company to incorporate estimates of the practical capacities of its resources, allowing the ABC cost drivers to provide more accurate signals about the cost and the underlying efficiency of its processes. Analyzing and reporting...
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by Robert S. Kaplan & Steven R. Anderson
- 08 Jan 2019
- First Look
New Research and Ideas, January 8, 2019
to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from fee-for-service reimbursement and toward payment determined by View Details
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Dina Gerdeman
- Web
Philanthropy - Institute For Strategy And Competitiveness
HBS ISC Research Areas Research Areas Antitrust & Competition Policy CEO Leadership Environmental Quality Innovation & Innovative Capacity Philanthropy Social Progress Index Philanthropy Philanthropy Beyond charity and corporate...
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- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
collision between these two different operating models and ways of solving a consumer problem. On the one hand, you have a more traditional firm with traditional human resource management. In the other model, you have software solving that problem with a bunch of...
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by Dina Gerdeman
- Web
Winners & Runners-Up | New Venture Competition
platform for construction operators powered by advanced ML algorithms embedded with a fintech solution. Hive Health Camille Ang (MBA/MPA-ID 2022) Jiawen Tang (MBA 2023/MPA-ID 2021) Business Track Co-Winner A B2B2C digital health insurer providing simplified,...
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- Web
Balancing Work & Life - Alumni
that will allow you to feel comfortable that you’ve done enough. Reframe success Complement the quantitative approach above with a qualitative one. Over time, your definition of success can change. The markers that once signaled...
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- 29 Nov 2021
- Research & Ideas
How Bonuses Get Employees to Choose Work Over Family
send a signal that, not only do you care about the time workers spend on productive tasks,” Whillans says, “but also that you care about the quality of their life outside of work.” About the Author Rachel...
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by Rachel Kim Raczka
- 15 Jan 2013
- First Look
First Look: January 15
paper: http://ssrn.com/abstract=2190963 Which Does More to Determine the Quality of Corporate Governance in Emerging Economies, Firms or Countries? Authors:Hugill, Andrea, and Jordan Siegel Abstract Scholars of corporate governance have...
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Sean Silverthorne
- 30 Jul 2013
- First Look
First Look: July 30
perceive the quality of others' decisions to be greater when other individuals engage in the right amount of thinking for the situation. These assessments then affect observers' own decisions and openness to influence. Publisher's link:
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Anna Secino
- Web
Research - Behavioral Finance & Financial Stability
appreciate the associated risks. Begenau and Stafford suggest and provide evidence for an additional consideration: that high leverage signals an excessive focus on financing decisions over good management, specifically over...
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- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
interested in improving their conversation styles to create higher quality collaboration. Francesca Gino, the Tandon Family Professor at Harvard Business School and author of Rebel Talent, began researching the conversation styles of...
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by Kristen Senz
- 30 Nov 2022
- Research & Ideas
Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay
Why diverse organizations are attractive The researchers sent follow-up questions to ask why applicants value diversity information. “Many indicate that such information was useful because it signals the View Details
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by Sean Silverthorne
- 01 Jun 2015
- Research & Ideas
The Surprising Benefits of Oversharing
said they "frequently" tried to gain access to another person's email account, for instance, or faked a sick day at work. "We like people who are honest," concludes John. "It signals trustworthiness, and that...
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by Michael Blanding