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(17,205)
- People (33)
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- Faculty Publications (8,187)
Show Results For
- All HBS Web
(17,205)
- People (33)
- News (3,950)
- Research (10,166)
- Events (68)
- Multimedia (104)
- Faculty Publications (8,187)
- July 2022
- Case
Operation Overlord
By: Boris Groysberg, Greg Goullet, Katherine Connolly Baden and Sarah L. Abbott
On June 6, 1944, nearly 5,000 ships, 11,000 planes, and 160,000 infantrymen under an Allied joint-command of American, British, and Canadian leaders were sent across the English Channel, with hopes of re-establishing a foothold in Nazi-occupied France. Known as D-Day,... View Details
Keywords: Execution; Data Analytics; Leadership; Planning; Operations; Crisis Management; War; Organizational Structure; Decision Choices and Conditions; Information Management; France; England
Groysberg, Boris, Greg Goullet, Katherine Connolly Baden, and Sarah L. Abbott. "Operation Overlord." Harvard Business School Case 422-098, July 2022.
- January 2018 (Revised May 2018)
- Case
AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century
By: Daniel P. Gross and William R. Kerr
By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details
Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States
Gross, Daniel P., and William R. Kerr. "AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century." Harvard Business School Case 718-486, January 2018. (Revised May 2018.)
- 1992
- Chapter
Understanding and Influencing Group Process
By: John J. Gabarro and Anne Harlan
Gabarro, John J., and Anne Harlan. "Understanding and Influencing Group Process." In Managing People and Organizations, edited by J. J. Gabarro. Boston, MA: Harvard Business School Press, 1992.
- TeachingInterests
Technology and Operations Management - MBA Required Curriculum
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its... View Details
- TeachingInterests
Technology and Operations Management - MBA Required Curriculum
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's... View Details
- June 2001 (Revised June 2001)
- Background Note
Process Improvement Template
Managers are often confronted with the challenge of improving critical business processes so that their efforts are not merely ad hoc. This note provides a template by which improvement efforts are converted from unstructured efforts to bona fide, hypothesis-testing... View Details
Spear, Steven J. "Process Improvement Template." Harvard Business School Background Note 601-186, June 2001. (Revised June 2001.)
- July 1983
- Background Note
Self-Assessment and Career Development Process
Clawson, James G. "Self-Assessment and Career Development Process." Harvard Business School Background Note 484-001, July 1983.
- Research Summary
Retail Store Operations
Professor Ton's research focuses on the last link in many supply chains, the retail store. She examines how store operations should be designed and managed to ensure that both in-store logistics activities and customer service activities are performed... View Details
- May 2018 (Revised January 2019)
- Teaching Note
Nashton Partners and Its Search Fund Process
By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
Teaching Note for HBS No. 212-006. In 2008, Jay Davis (HBS’ 08) and Jason Pananos (HBS’ 08) formed Nashton Partners and raised $500,000 from investors to fund their search. After 30 months of searching, and exhausting the money they raised to fund their search, Davis... View Details
- 2017
- Working Paper
Inequality in Knowledge Repository Use in Scaling Service Operations
By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR)... View Details
Keywords: Knowledge Repository; Scaling Service Operations; Fluid Teams; Groups and Teams; Knowledge Management; Performance
Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Inequality in Knowledge Repository Use in Scaling Service Operations." Harvard Business School Working Paper, No. 13-001, July 2012. (Revised August 2017.)
- May 2011
- Case
Baria Planning Solutions, Inc.: Fixing the Sales Process
By: Steven C. Wheelwright and William Schmidt
Baria Planning Solutions (BPS) is a consulting firm that specializes in using spend analysis to help companies identify savings through reduced procurement costs and improved supplier performance. Management is concerned about the disappointing performance of the sales... View Details
Keywords: Quantitative Analysis; Technology; Operations Management; Product Lines; Manufacturing; Capacity Planning; Production Planning; Production; Management Practices and Processes; Service Operations; Supply Chain Management; Salesforce Management; Planning; Consulting Industry; North and Central America
Wheelwright, Steven C., and William Schmidt. "Baria Planning Solutions, Inc.: Fixing the Sales Process." Harvard Business School Brief Case 114-568, May 2011.
- June 1999 (Revised November 1999)
- Background Note
Processes of Strategy Definition and Implementation, The
By: Clayton M. Christensen and Jeremy Dann
Strategy definition is not a short, discrete process. Rather, outside influences (market, political, technological, etc.) and the company's own resource allocation process continually reshape an organization's strategy. View Details
Keywords: Disruption; Management Practices and Processes; Resource Allocation; Strategic Planning; Situation or Environment; Strategy
Christensen, Clayton M., and Jeremy Dann. "Processes of Strategy Definition and Implementation, The." Harvard Business School Background Note 399-179, June 1999. (Revised November 1999.)
- TeachingInterests
Understanding and Influencing Operations as an Investor
This course is designed to impart to students who plan to become investors an understanding of firms' operations, and to students, including entrepreneurs, planning to operate companies an understanding of how to interface with investors. The course also... View Details
- March 1985 (Revised July 1986)
- Background Note
Foreign Operations Accounting and Analysis
By: David F. Hawkins
Keywords: International Accounting
Hawkins, David F. "Foreign Operations Accounting and Analysis." Harvard Business School Background Note 185-063, March 1985. (Revised July 1986.)
- 05 May 2008
- News
Buying Resources, Process And Values
- Other Article
High Velocity Business Experiments
By: Stefan Thomke and Jim Euchner
Thomke, Stefan, and Jim Euchner. "High Velocity Business Experiments." Research-Technology Management 63, no. 4 (July–August 2020).
- Research Summary
Empirical Operations Management
Empirical Operations Management, especially issues at the interface of finance and operations management.
Please see personal webpage.
View Details- April 2012 (Revised April 2012)
- Module Note
Coordinating and Controlling Customer-Facing Operations
By: Dennis Campbell
Campbell, Dennis. "Coordinating and Controlling Customer-Facing Operations." Harvard Business School Module Note 112-093, April 2012. (Revised April 2012.)
- 1991
- Book
Operations Strategy: Text and Cases
By: David A. Garvin
Garvin, David A. Operations Strategy: Text and Cases. Englewood Cliffs, NJ: Prentice Hall, 1991.
- November 2021
- Article
Gaussian Process Subset Scanning for Anomalous Pattern Detection in Non-iid Data
By: William Herlands, Edward McFowland III, Andrew Gordon Wilson and Daniel B. Neill
Identifying anomalous patterns in real-world data is essential for understanding where, when, and how systems deviate from their expected dynamics. Yet methods that separately consider the anomalousness of each individual data point have low detection power for subtle,... View Details
Herlands, William, Edward McFowland III, Andrew Gordon Wilson, and Daniel B. Neill. "Gaussian Process Subset Scanning for Anomalous Pattern Detection in Non-iid Data." Proceedings of Machine Learning Research (PMLR) 84 (2018): 425–434. (Also presented at the 21st International Conference on Artificial Intelligence and Statistics (AISTATS), 2018.)