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Show Results For
-
All HBS Web
(4,598)
- People (9)
- News (962)
- Research (2,846)
- Events (44)
- Multimedia (36)
- Faculty Publications (1,470)
- January 2010 (Revised February 2010)
- Case
IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion
This case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights how decisions related to staffing and scheduling affect operational performance and the quality of labor at the stores. The case...
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Keywords:
Customer Satisfaction;
Employees;
Market Transactions;
Service Delivery;
Service Operations;
Performance Improvement;
Retail Industry
Ton, Zeynep. "IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion." Harvard Business School Case 610-051, January 2010. (Revised February 2010.)
- September – October 2010
- Article
The Effect of Product Variety and Inventory Levels on Retail Sales: A Longitudinal Study
By: Zeynep Ton and Ananth Raman
We examine the effects of product variety and inventory levels on store sales. Using four years of data from stores of a large retailer, we show that increases in product variety and inventory levels are both associated with higher sales. We also show that increasing...
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Ton, Zeynep, and Ananth Raman. "The Effect of Product Variety and Inventory Levels on Retail Sales: A Longitudinal Study." Production and Operations Management 19, no. 5 (September–October 2010): 546–560.
- 11 May 2022
- Video
LEVEL UP: Rise Above the Hidden Forces Holding Your Business Back
- 10 Aug 2017
- Cold Call Podcast
Pal's Sudden Service: Taking Fast Food to the Next Level
- 31 Jan 2012
- Working Paper Summaries
Observation Bias: The Impact of Demand Censoring on Newsvendor Level and Adjustment Behavior
Keywords:
by David F. Drake
- May 2014
- Article
Observation Bias: The Impact of Demand Censoring on Newsvendor Level and Adjustment Behavior
By: Nils Rudi and David Drake
In an experimental newsvendor setting we investigate three phenomena: level behavior—the decision-maker's average ordering tendency; adjustment behavior—the tendency to adjust period-to-period order quantities; and observation bias—the tendency to...
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Rudi, Nils, and David Drake. "Observation Bias: The Impact of Demand Censoring on Newsvendor Level and Adjustment Behavior." Management Science 60, no. 5 (May 2014): 1334–1345.
- 27 Jan 2010
- News
Mixed Impressions: How We Judge Others on Multiple Levels
- December 2022 (Revised March 2023)
- Teaching Note
Spanish Labor Law: Lifting all Boats or Leveling Down?
By: Vincent Pons
Teaching Note for HBS Case No. 722-008.
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- 08 Feb 2016
- News
Socially responsible investing delivers for investors on all levels
- 2011
- Working Paper
Observation Bias: The Impact of Demand Censoring on Newsvendor Level and Adjustment Behavior
By: David F. Drake
In an experimental newsvendor setting we investigate three phenomena: Level behavior — the decision-maker's average ordering tendency; adjustment behavior — the tendency to adjust period-to-period order quantities; and observation bias — the tendency to let the degree...
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Drake, David F. "Observation Bias: The Impact of Demand Censoring on Newsvendor Level and Adjustment Behavior." Harvard Business School Working Paper, No. 12-042, December 2011.
- 2018
- Book
Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level
By: James K. Sebenius, R. Nicholas Burns and Robert H. Mnookin (with a forward by Henry A. Kissinger)
As professors and practitioners with careers devoted to negotiation, we are often asked “Who are the world’s best negotiators? What makes them effective?” Inevitably Henry Kissinger’s name comes up as an elite, if controversial, negotiator from whom we can learn a...
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Keywords:
History;
Negotiation Process;
Negotiation Tactics;
Personal Development and Career;
Negotiation Style;
United States
Sebenius, James K., R. Nicholas Burns, and Robert H. Mnookin (with a forward by Henry A. Kissinger). Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level. New York: HarperCollins, 2018.
- 10 Aug 2017
- News
Pal’s Sudden Service: Taking Fast Food to the Next Level
- Web
The Three Levels of CSV - Institute For Strategy And Competitiveness
HBS ISC Creating Shared Value CSV Creating Shared Value CSV Explained Emerging Topics CSV in Practice Published CSV Cases CSV Explained CSV Explained The Three Levels of CSV Adding a Social Dimension to Strategy Redefining Capitalism The...
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- January 1970 (Revised November 1970)
- Case
Coca-Cola Co. (B): Formal Planning at the Corporate Level
By: Francis Aguilar
Aguilar, Francis. "Coca-Cola Co. (B): Formal Planning at the Corporate Level." Harvard Business School Case 370-072, January 1970. (Revised November 1970.)
- January 2013
- Article
Level Two Negotiations: Helping the Other Side Meet Its 'Behind-the-Table' Challenges
A long analytic tradition has explored the challenge of productively synchronizing "internal" with "external" negotiations, with a special focus on how each side can best manage internal opposition to agreements negotiated "at the table." Implicit in much of this work...
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Keywords:
James Baker;
Internal Negotiation;
Dispute Resolution;
Bargaining;
Two-level Games;
Negotiation;
Germany;
United States
Sebenius, James K. "Level Two Negotiations: Helping the Other Side Meet Its 'Behind-the-Table' Challenges." Negotiation Journal 29, no. 1 (January 2013): 7–21.
- March 2001
- Article
2001 CFA Level 1 and II Financial Statement Analysis Review
By: David F. Hawkins
Hawkins, David F. "2001 CFA Level 1 and II Financial Statement Analysis Review." Accounting Bulletin, no. 96 (March 2001).
- 8 May 2003
- Other Presentation
The Competitive Advantage of Greece: Moving to the Next Level
This presentation draws on ideas from Professor Porter's articles and books, in particular, The Competitive Advantage of Nations (The Free Press, 1990), "Building the Microeconomic Foundations of Competitiveness" in The Global Competitiveness Report 2002, (World...
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Porter, Michael E. "The Competitive Advantage of Greece: Moving to the Next Level." Institute for Strategy and Competitiveness, Athens, Greece, May 8, 2003.
- January 1999
- Article
Is Trust a Historical Residue? Information Flows and Trust Levels
By: T. Khanna and R. Fisman
Khanna, T., and R. Fisman. "Is Trust a Historical Residue? Information Flows and Trust Levels." Journal of Economic Behavior & Organization 38, no. 1 (January 1999): 79–92.
- 04 Jan 2010
- News
Startup Prices Rise to 2007 Level on Internet Deals (Update2)
- 18 Dec 2008
- Working Paper Summaries