Publications

January 2005 (Revised June 2005)
Case

Zipcar: Influencing Customer Behavior

By: Frances X. Frei and Hanna Rodriguez-Farrar

At Zipcar, customers share the use of cars and, as a result, rely on each other for their service experience. Customers are required to keep the car clean and the gas tank full and to return the car on time. Told from the perspective of two customers: Sal Fishman, who... View Details

Keywords: Information Technology; Governance Controls; Behavior; Service Delivery; Service Operations; Consumer Behavior; Leasing; Transportation Industry; Service Industry; United States

January 2018 (Revised March 2018)
Supplement

Wenzhou Kangning Hospital: Changing Mental Healthcare in China (B)

By: William C. Kirby, Wei Zhang, Yuanzhuo Wang and Nancy Hua Dai

This case updates Wenzhou Kangning Hospital Co, Ltd.'s activities since its IPO in late 2015, focusing on its strategy and growth since the IPO and challenges for the future. View Details

Keywords: Healthcare; Mental Health; Entrepreneurship; China; Growth Strategy; Health Care and Treatment; Growth and Development Strategy; China

March–April 2024
Article

Case Study: Navigating Labor Unrest

By: Jorge Tamayo

Paulo Ferreira, the president of Luna Brazil, has an ambitious plan to turn around the dismal performance of the plant he oversees in Campinas. The wrinkle is, he needs the buy-in of the powerful local union, which is still smarting from a 10-year-old labor conflict... View Details

Keywords: Strategy And Execution; Layoffs; Manufacturing; Labor and Management Relations; Labor Unions; Negotiation Tactics; Conflict and Resolution; Performance Improvement; Corporate Strategy; Manufacturing Industry; Brazil

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Winter 2002
Article

Private Equity in Latin America: The Mexican Case

By: Roberto Charvel and Juan Carlos de Yeregui

This article describes the private equity industry in Mexico from the late 1990's to the begining of the 2000's as well as gives a potential perspective for its coming years. View Details

Keywords: Emerging Economies; Latin America; Mexico; Developing Countries and Economies; Private Sector; Asset Management; Capital Markets; Venture Capital; Private Equity; Financial Services Industry; Latin America

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20 Jun 2023
Cold Call Podcast

Elon Musk’s Twitter Takeover: Lessons in Strategic Change

Keywords: Re: Andy Wu; Technology

December 2014 (Revised July 2021)
Case

Discovery Limited

By: Michael E. Porter, Mark R. Kramer and Aldo Sesia

Discovery Ltd. is a South Africa-based insurance company. Started in the early 1990s, Discovery used behavioral economics and data collection to innovate in the health care insurance industry. Its founder Adrian Gore believed that the company's products needed to not... View Details

Keywords: Shared Value; Health Care; Financial Services; Strategy; Value Creation; Health Care and Treatment; Insurance; Growth and Development Strategy; Financial Services Industry; Health Industry; Insurance Industry; South Africa

24 Mar 2008
News

Harvard Business School Appoints Anjali Raina Executive Director Of India Research Center In Mumbai

05 Apr 2021
News

Silly not to lock in gains of remote and flexi-work arrangements

April 2010
Background Note

Central Europe after the Crash: Between Europe and the Euro

By: Diego A. Comin, Dante Roscini and Elisa Farri

This note briefly reviews the financial crisis in central Europe in late 2008, and summarizes how four central European countries—Poland, the Czech Republic, Hungary, and Slovakia—have coped with the economic downturn. View Details

Keywords: Economic Slowdown and Stagnation; Financial Crisis; Financial Strategy; Czech Republic; Hungary; Poland; Slovakia

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28 Mar 2011
Research & Ideas

Why Manufacturing Matters

After decades of destructive outsourcing, America's ability to innovate and create high-tech products essential for future prosperity is on the decline, argue professors Gary Pisano and Willy Shih. They won the prestigious McKinsey Award for their July-August 2009... View Details

Keywords: by Roger Thompson; Manufacturing

March 2015 (Revised August 2016)
Case

Coffee Wars in India: Starbucks 2012

By: David Yoffie and Rachna Tahilyani

Starbucks entered India in late 2012. This case explores Starbucks' globalization strategy, its success in China, and its vision for India. The case asks whether Starbucks can replicate its success in China in India. View Details

Keywords: Competitive Moves; Strategy; Competitive Advantage; Competition; India; China

November 2015 (Revised April 2017)
Case

Streaming Over Broadband: Why Doesn't My Netflix Work?

By: Shane Greenstein and Michael Norris

In late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them? View Details

Keywords: Digital Innovation; Internet; Broadband Service; Internet and the Web; Information Technology; Infrastructure; Utilities Industry; United States

28 Mar 2011
News

Why Manufacturing Matters

Video

Introducing the John C. Whitehead Society

February 2016 (Revised April 2017)
Case

James Madison, the 'Federal Negative,' and the Making of the U.S. Constitution

By: David Moss and Marc Campasano

On June 8th, 1787, at the Constitutional Convention in Philadelphia, delegates from across the United States began discussing a curious proposal to expand federal power over the states. James Madison of Virginia had suggested that the new constitution include a... View Details

Keywords: Governance; Law; Government and Politics; Power and Influence; History; South Carolina; Philadelphia; United States