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- Faculty Publications (65)
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- All HBS Web (184)
- Faculty Publications (65)
- March 2024
- Article
What Makes Groups Emotional
By: Amit Goldenberg
When people experience emotions in a group, their emotions tend to have stronger intensity and to last longer. Why is that? This question has occupied thinkers throughout history, and with the use of digital media it is even more pressing today. Historically, attention...
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Goldenberg, Amit. "What Makes Groups Emotional." Perspectives on Psychological Science 19, no. 2 (March 2024): 489–502.
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
established practice. Companies have hired writers and chief content officers to run departments as well as create blogs and other materials—in the process, some have assured sales people that content marketing can mean the end of cold calling. The authors examined 34...
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Keywords:
Dina Gerdeman
- December 2022
- Article
Social Skills Improve Business Performance: Evidence from a Randomized Control Trial with Entrepreneurs in Togo
By: Stefan Dimitriadis and Rembrand Koning
Recent field experiments demonstrate that advice, mentorship, and feedback from randomly assigned peers improve entrepreneurial performance. These results raise a natural question: what is preventing entrepreneurs and managers from forming these peer connections...
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Keywords:
Social Skills;
Business Performance;
Entrepreneurs;
Peer Relationships;
Field Experiment;
Entrepreneurship;
Performance;
Relationships;
Interpersonal Communication;
Togo
Dimitriadis, Stefan, and Rembrand Koning. "Social Skills Improve Business Performance: Evidence from a Randomized Control Trial with Entrepreneurs in Togo." Management Science 68, no. 12 (December 2022): 8635–8657.
- Article
Visual Attention to Powerful Postures: People Avert Their Gaze from Nonverbal Dominance Displays
By: Elise Holland, Elizabeth Baily Wolf, Christine Looser and Amy Cuddy
This paper investigates whether humans avert their gaze from individuals engaging in nonverbal displays of dominance. Although past studies demonstrate that both humans and nonhuman primates direct more visual attention to high-status others than low-status others,...
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Keywords:
Nonverbal Behavior;
Eye-tracking;
Dominance;
Nonverbal Communication;
Interpersonal Communication;
Power and Influence
Holland, Elise, Elizabeth Baily Wolf, Christine Looser, and Amy Cuddy. "Visual Attention to Powerful Postures: People Avert Their Gaze from Nonverbal Dominance Displays." Journal of Experimental Social Psychology 68 (January 2017): 60–67.
- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
can never know exactly what all of your key constituents think about you, or how they would describe you when you aren't in the room. You can, however, draw inferences about your current professional image based on your interactions with...
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by Mallory Stark
- 10 Jan 2023
- Research & Ideas
How to Live Happier in 2023: Diversify Your Social Circle
positively associated with well-being. On the other, interactions with random strangers can sometimes make us happier than interacting with our partner or spouse. “When people are with their significant...
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by Michael Blanding
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
constructively replicate and extend these findings with a supplemental analysis of a second sample, the full population of new nonprofit organizations founded during a two-year period in the United States (n = 31,160). By highlighting how gendered aspects of both the...
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by Sean Silverthorne
- 2020
- Working Paper
Topic Preference Detection: A Novel Approach to Understand Perspective Taking in Conversation
By: Michael Yeomans and Alison Wood Brooks
Although most humans engage in conversations constantly throughout their lives, conversational mistakes are commonplace— interacting with others is difficult, and conversation re-quires quick, relentless perspective-taking and decision making. For example: during every...
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Keywords:
Natural Language Processing;
Interpersonal Communication;
Perspective;
Decision Making;
Perception
Yeomans, Michael, and Alison Wood Brooks. "Topic Preference Detection: A Novel Approach to Understand Perspective Taking in Conversation." Harvard Business School Working Paper, No. 20-077, February 2020.
- 26 Aug 2002
- Research & Ideas
High-Stakes Decision Making: The Lessons of Mount Everest
that day hold lessons, some of them for business managers. Roberto's new working paper describes how. Here follows an excerpt from "Lessons From Everest: The Interaction of Cognitive Bias, Psychological Safety, and System...
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by Michael A. Roberto
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
behavior. In other words, more extroverted individuals were seen as worse listeners. "Extroverts may need to start thinking about different ways to engage in conversations." In a second study, the researchers investigated whether the same perception would hold true in...
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by Pamela Reynolds
- 07 Apr 2021
- Research & Ideas
How Teams Work: Lessons from the Pandemic
interpersonal interactions essential to knowledge workers and looks at how teams tried to facilitate them. They include: Task interactions, when team members collaborate on activities that directly...
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by Kristen Senz
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
apparent more quickly in today's knowledge and highly interactive society ." KB raised an interesting point with this question: "How many times (do) you have an answer as soon as you heard the main topic, suddenly your mind stopped...
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by James Heskett
- November 2022
- Article
A Language-Based Method for Assessing Symbolic Boundary Maintenance between Social Groups
By: Anjali M. Bhatt, Amir Goldberg and Sameer B. Srivastava
When the social boundaries between groups are breached, the tendency for people to erect and maintain symbolic boundaries intensifies. Drawing on extant perspectives on boundary maintenance, we distinguish between two strategies that people pursue in maintaining...
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Keywords:
Culture;
Machine Learning;
Natural Language Processing;
Symbolic Boundaries;
Organizations;
Boundaries;
Social Psychology;
Interpersonal Communication;
Organizational Culture
Bhatt, Anjali M., Amir Goldberg, and Sameer B. Srivastava. "A Language-Based Method for Assessing Symbolic Boundary Maintenance between Social Groups." Sociological Methods & Research 51, no. 4 (November 2022): 1681–1720.
- Web
Leadership - Faculty & Research
paying close attention to interpersonal dynamics at the team and individual level. Keywords: Innovation And Strategy ; Change Leadership ; Collaboration ; Architecture ; Transformation ; Disruption ; Leading Change ; Innovation Strategy ;...
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- 03 Mar 2023
- Research & Ideas
When Showing Know-How Backfires for Women Managers
skills, might spend more time checking the accuracy of their teams’ work instead of devising budgets. Women scientists might focus more on interacting with students and staff instead of writing grants or working with donors. In essence,...
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- Web
Technology & Innovation - Faculty & Research
in the narrative AI condition, reflecting increased scrutiny. Conversely, deeper engagement with AI’s subjective failure recommendations led to greater alignment with AI, particularly in the black box condition. This research underscores the importance of developing AI...
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- 12 Apr 2022
- Research & Ideas
Swiping Right: How Data Helped This Online Dating Site Make More Matches
some estimates, with players such as Bumble, Tinder, and OKCupid vying to help people find love. While McFowland is not a dating expert, his work in machine learning and social sciences examines the efficacy of how people interact in...
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by Kara Baskin
- Web
Faculty & Research - Leadership
Art of Leading Teammates By: Tom Brady and Nitin Nohria When our society talks about leaders, we focus on formal roles, such as the CEO. This view undervalues the role of informal leaders—team members who influence outcomes by the tone they set, how they conduct...
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- December 2018 (Revised February 2020)
- Case
Fishbowl: Scaling Up
By: Leslie K. John
Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and across industry. Unlike many other social media apps, on which users typically present idealized portraits of themselves, on Fishbowl,...
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Keywords:
Communication Technologies;
Customer Value;
Value Chain;
Interpersonal Communication;
Talent and Talent Management;
Customer Value and Value Chain;
Entrepreneurship;
Business Model;
Growth and Development Strategy;
Marketing Strategy;
Advertising;
Product Marketing;
Digital Platforms;
Consumer Behavior;
Network Effects;
Emotions;
Motivation and Incentives;
Trust;
Applications and Software;
Technology Adoption;
Social Media;
Communications Industry;
Employment Industry;
Media and Broadcasting Industry;
Technology Industry;
Telecommunications Industry;
United States
John, Leslie K. "Fishbowl: Scaling Up." Harvard Business School Case 919-013, December 2018. (Revised February 2020.) (Email mking@hbs.edu for a courtesy copy.)
- Web
Becoming a Board Member - Alumni
board. A board bio is typically one page including a headshot and four to five paragraphs that highlight your accomplishments, skills, and credibility. Interpersonal skills Ability to handle complexity and ambiguity Integrity Independent...
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