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- All HBS Web (271)
- Faculty Publications (58)
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- 27 Sep 2016
- First Look
September 27, 2016
decrease in hospital operational performance both at the time of and in the months leading up to the cohort turnover. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49849 Harvard Business School Case 316-086 Longchamp Longchamp’s Le Pliage is...
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Sean Silverthorne
- 02 Sep 2015
- What Do You Think?
What's Wrong With Amazon’s Low-Retention HR Strategy?
This past month, a New York Times report on Amazon’s personnel strategies prompted several days of intense debate. A number of questions can be raised about the article itself, given the fact that much of it was based on interviews with those who had left an...
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- 08 Apr 2019
- Sharpening Your Skills
The Life of Luxury and How to Sell It
Aesthetics to Budding Business LeadersPauline Brown, a former top executive with French luxury goods conglomerate LVMH Moët Hennessy Louis Vuitton, teaches a course called The Business of Aesthetics. Stella McCartney Combines High Fashion...
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- 28 Oct 2008
- First Look
First Look: October 28, 2008
the online, Chicago-based t-shirt company, was not your typical fashion apparel company. The company, run by Jake Nickell, Jacob DeHart, and Jeffrey Kalmikoff, turned the fashion business on its head by...
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Martha Lagace
- 20 Mar 2007
- First Look
First Look: March 20, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407062 Liz Claiborne and the New Working Woman Harvard Business School Case 407-060 At age 47, with two decades of experience as a lead designer for a Fortune 500 View Details
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Martha Lagace
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs and Apple the design for the iPhone...
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- 30 Jan 2007
- First Look
First Look: January 30, 2007
high-end fashion industry and the actions of entrepreneurs in the early days of this industry, I seek to redress these shortcomings of prior organizational research. Based on a series of interviews with View Details
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Martha Lagace
- 19 Jan 2023
- Research & Ideas
What Makes Employees Trust (vs. Second-Guess) AI?
about how an algorithm works—but following its advice based on trusting the people who designed and tested it—can lead to better decision-making and financial results for businesses, say researchers affiliated with the Laboratory for...
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by Rachel Layne
- 29 Nov 2022
- Research & Ideas
How Much More Would Holiday Shoppers Pay to Wear Something Rare?
Do you have that one friend who seems to snag the coolest, most fashionable shoes, jewelry, or clothes? Now new research shows that when luxury goods companies cater to these trendy consumers by controlling how rare certain items...
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- 05 Aug 2008
- First Look
First Look: August 5, 2008
908-068 In this case we look at the design and development of an unconventional market, where neither money nor traditional "goods" are exchanged. Kidney exchange is an idea pioneered by HBS professor and market View Details
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Martha Lagace
- 19 Apr 2010
- Research & Ideas
The History of Beauty
disinclined to conform to assumed gender stereotypes by working on beauty. The fashion industry, which is also huge, suffers from the same lack of attention from management researchers. Q: You write, "Beauty emerges as an industry which...
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- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
into a meaningful, harmonious whole. This common yet nevertheless challenging problem is obviously evident when we talk about the design of complex technical devices. Automobiles have tens of thousands of mechanical and electronic parts....
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- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
strategy or culture? What do you think? Original Column Two pieces of news that hit the business press in recent weeks illustrate situations in which leadership timing has been called into question. The first concerns Volkswagen’s notorious, apparently conscious effort...
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- 28 Nov 2018
- HBS Case
On Target: Rethinking the Retail Website
jimkruger In the mid-1990s, Target was a discount superstore behemoth. The retailer had set itself apart from chief rival Walmart with a focus on more upscale but wallet-friendly fashion and lifestyle lines, spurring double-digit growth...
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- 16 Apr 2001
- Research & Ideas
Breaking the Code of Change
overhead, and it was planning an additional layoff of 8,300 employees at the time Dunlap took over. At the same time it invested in new paper machines and attempted to consolidate its global position by acquiring several foreign subsidiaries and View Details
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by Michael Beer & Nitin Nohria
- 22 May 2017
- Lessons from the Classroom
A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders
angel investor in fashion tech; Vanessa Kay, senior vice president at Moët Hennessy USA, who heads up the Veuve Clicquot, Krug, and Ruinart champagne brands; Edda Gudmundsdottir, a fashion View Details
- 10 Aug 2009
- Research & Ideas
High Commitment, High Performance Management
High Commitment High Performance: How to Build a Resilient Organization for Sustained Advantage explains why and how to align the two. "High commitment, high performance (HCHP) companies are firms designed and led by their founders or by...
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by Martha Lagace
- 15 Jan 2008
- First Look
First Look: January 15, 2008
product design, production, distribution, and system integration may be split up among hundreds or even thousands of firms. Different firms will design and produce the different components of a complex artifact (like the processor,...
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Martha Lagace
- 22 Sep 2009
- First Look
First Look: September 22
domains—cars, dates, and hotels—we show that different attribute partitions impact the importance assigned to attributes (Studies 1 and 2), as well as consumer choices (Studies 3 and 4). We argue that these effects are due in part to users' willingness to use the...
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Martha Lagace
- 12 May 2009
- First Look
First Look: May 12, 2009
implementation of radical routines and resource configuration. Structural arrangements, pre-set change routines, and existing decisional priorities are insufficient to fashion relevant capabilities into new core activities. Ad-hoc problem...
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Martha Lagace