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  • 07 Oct 2014
  • First Look

First Look: October 7

researchers to study a comprehensive sampling of patients. CoMMpass also had a patient-facing element that allowed the patient community to communicate with one another and with professional moderators. By mid-2014, some 550 patients were enrolled and 85 View Details
Keywords: Sean Silverthorne
  • 27 Aug 2012
  • Research & Ideas

Employee-Suggestion Programs That Work

Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program... View Details
Keywords: by Paul Guttry
  • 01 Apr 2014
  • First Look

First Look: April 1

Sebenius, James K. Abstract—Many negotiators have constituencies that must formally or informally approve an agreement. Traditionally, it is the responsibility of each negotiator to manage the internal conflicts and constituencies on his or her own side. View Details
Keywords: Sean Silverthorne
  • 02 Jul 2013
  • First Look

First Look: July 2

service standards in the company's hospitality portfolio, Far East Hospitality. Chan and her small team in the Service Quality and Standards Department (SQSD) for View Details
Keywords: Anna Secino
  • 20 Feb 2001
  • Research & Ideas

What’s Next for Japan

for clues into the developing stance of the government. Added Ezra F. Vogel, Harvard professor and former director of Harvard's Fairbank Center for East Asian Research, "A lot of deregulation is really reregulation. It is a different... View Details
Keywords: by Hilah Geer
  • 24 Jul 2019
  • Lessons from the Classroom

Can These Business Students Motivate Londoners to Do the Right Thing?

small business productivity. For instance, the acceptance rate of students from underrepresented schools to top universities in the UK rose 34 percent after a letter from a top-tier student with a similar background was sent to pupils. And patient referrals to... View Details
Keywords: by Dina Gerdeman
  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

The disruption is far beyond what most imagine. Companies will have to re-engineer every core process to account for changes in workforce demographics in the post-COVID world. The supply-demand balance will become a permanent feature in... View Details
Keywords: by HBS News
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

hiatus under the East German regime, again at the end of the 20th century. In 2016 its current CEO Wilhelm Schmid and the heads of product development and production have to decide how to price its innovative watch collection and how to... View Details
Keywords: Sean Silverthorne
  • 29 Sep 2008
  • Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

the liquidity of institutions. That in fact is where we are today," Light said. Just as a hospital treats patients by focusing on three tasks, so too should we remedy financial turmoil, he said. First, stabilize the patient, in this... View Details
Keywords: by Martha Lagace; Financial Services
  • 23 Sep 2014
  • First Look

First Look: September 23

for ideal pay ratios. Moreover, data from 16 countries reveals that people dramatically underestimate actual pay inequality. In the United States-where underestimation was particularly pronounced-the actual pay ratio of CEOs to unskilled workers (354:1) View Details
Keywords: Sean Silverthorne
  • 17 Jul 2012
  • First Look

First Look: July 17

Research Design: Fifty-six work areas from 19 randomly selected hospitals agreed to implement an 18-month long WalkRounds -based program to improve safety. We compared their results to 138 work areas in 48 randomly selected control... View Details
Keywords: Sean Silverthorne
  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

market in the Gulf, Olsson and Sheikha recognize the importance of finding a strong leader to head the Saudi operations. They have their sights on a specific German-Saudi entrepreneur, Abdulla Elyas, but he has so far declined both of... View Details
Keywords: by Sean Silverthorne
  • 29 Apr 2020
  • Book

The Key to Powerful Social Change: Small Villages

Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
  • 10 Jan 2012
  • First Look

First Look: January 10

are the best managed. Firms in developing countries, such as Brazil, China, and India, tend to be poorly managed. American retail firms and hospitals are also well managed by international standards, although American schools are more... View Details
Keywords: Sean Silverthorne
  • 26 Jun 2013
  • Op-Ed

A Roadmap for Afghanistan’s Economic Future

Pashtun. Without trust, people are far more likely to work or invest only with only "their own kind" rather than with any Afghan. This skews investment toward relatively inefficient opportunities and thereby limits job creation.... View Details
Keywords: by Tarun Khanna
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

gained a dominant position in Internet search and advertising, and what Microsoft has done so far in its as-yet-unsuccessful effort to catch up with Google. The case then challenges students to construct a strategy that will allow... View Details
Keywords: Martha Lagace
  • 02 Jan 2020
  • Op-Ed

Medicare for All or Public Option: Can Either Heal Health Care?

allow people to choose Medicare or private insurance. The Republicans, for their part, have focused on dismantling Obamacare and making hospital prices more transparent. Which, if any of these, can solve these serious problems? We think... View Details
Keywords: by Regina E. Herzlinger and James Wallace; Health; Public Administration
  • 30 Sep 2008
  • First Look

First Look: September 30, 2008

practices which encourage managers to use accounting information to improve performance. In contrast, government organizations are publicly governed and are constrained in their compensation practices because hospital CEOs are... View Details
Keywords: Martha Lagace
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

Intermountain Healthcare: Pursuing Precision Medicine Headquartered in Salt Lake City, Intermountain Healthcare operates 23 hospitals and hundreds of clinics in Utah and Idaho and provides insurance to approximately 850,000 patients... View Details
Keywords: Carmen Nobel
  • 20 Apr 2010
  • First Look

First Look: April 20

are having to respond to a far greater diversity of cultures and lifestyles as new markets are opened up worldwide. In the twenty-first century, beauty is again being reimagined anew. Order this book:... View Details
Keywords: Martha Lagace

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