Essential Workers - Publications - Faculty & Research

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

essential part of the restaurant experience. Rebuilding that confidence and trust needs to begin with empathy and respect for restaurant employees who will be a new contingent of frontline workers in the... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

mind in the face of the debate over immigration and outsourcing, essentially trade in labor. And it is prompted by a new book, A Farewell to Alms: A Brief Economic History of the World, by Gregory Clark that identifies what he calls... View Details

Keywords: by by Jim Heskett

16 Apr 2001
Research & Ideas

Breaking the Code of Change

academics from different fields frame research questions in a way that will lead to an integrative theory of change. Such a theory would clarify the trade-offs between different approaches to change and would aid in defining choices and consequences. This integration,... View Details

Keywords: by Michael Beer & Nitin Nohria

12 Feb 2019
First Look

New Research and Ideas, February 12, 2019

(61%). Note that this 61% penetration rate is essentially at parity with home ownership (64%) and higher than that of 401(k) retirement account ownership (53%). Life settlements, or life insurance settlements, allow individuals to sell... View Details

Keywords: Dina Gerdeman

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

where it’s essential to keep up with the latest information in the field. “In those type of industries, information is evolving very rapidly, so weak ties can help you access that efficiently,” Rajkumar says. Adds Brynjolfsson: “The... View Details

Keywords: by Michael Blanding

Web

Social Enterprise - Faculty & Research

interactions with customers and suppliers. Customer-supplier relationships are essential because the success of interconnected firms affects the sustainability of the entire supply chain. We use the economic shock of COVID-19 to evaluate... View Details

21 Sep 2021
Office Hours

Readers Ask: How Can I Gain Power and Influence?

dynamics in the workplace? Workers have more power today than they did 18 months ago, partly because the pandemic has made all of us aware of how critically important essential View Details

Keywords: by Kristen Senz

15 Nov 2011
First Look

First Look: November 15

essential to develop the self-awareness, compassion, emotional intelligence, and authenticity required to be inspired human beings and inspiring leaders. Book:... View Details

Keywords: Sean Silverthorne

01 Feb 2023
What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

(iStockphoto/AndreyPopov) Remote work has always been an essential part of economic activity. Some people work from home, some work from anywhere, and some work where customers need them. But the COVID-19 pandemic gave rise to both... View Details

Keywords: by James Heskett

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

figure it out. It’s a new way of serving users and making customers happy, but it comes with a lot of risks. The minute something this fundamental happens, where you’re essentially taking a firm’s ability to serve consumers and you’re... View Details

Keywords: by Dina Gerdeman

28 Mar 2012
What Do You Think?

Are Factory Jobs Important to the Economy?

Summing Up: What Next, If Manufacturing Proves Not To Be A Creator Of Those Good "factory Jobs" Of The Past? Manufacturing is essential to the health of an economy. It both fuels and results from innovation. It is natural in the course of... View Details

Keywords: by James Heskett; Manufacturing

07 May 2020
Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

distancing. New patterns of consumer and worker behavior and expectations have emerged during the first weeks of the crisis. COVID-19 represents a tremendous economic shock and burden. In recent weeks, the focus has begun to shift towards... View Details

Keywords: by Hong Luo and Alberto Galasso

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

needs of their target customers. "WIZZIT essentially took a banking service like the one we have here—depositing salaries in the bank that we draw down to make payments—and decided that this is what the poor wanted, too," Rangan... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

Web

Winners & Runners-Up | New Venture Competition

MyToolbox Technologies, Inc. Wil Eyi (MBA 2019) Business Track Winner Platform for construction workers NomPot Ed Arthy (MBA 2020) Kasey Le (MBA 2020) Neha Mathur (MBA 2020) Zach Keeling, (MBA 2020) Business Track Runner-Up Frozen One Pot... View Details

23 Mar 2022
Blog Post

Learning Curve: The Brother-and-Sister Team Behind a New Edtech Nonprofit

Indian nonprofit devoted to supporting the millions of low-income women who toil in the country’s informal economy. Serving young people and working mothers, brother and sister each came to believe that intervening at the preschool and primary-school levels was View Details

Web

2022 Reunion Presentations - Alumni

Disasters, on how we can reframe our thinking about disasters and prepare for the unknown. 11 Essential Lessons for Strategy, Leadership, and Deal-Making: Re-examining Chamberlain’s Negotiations with Hitler Professor Deepak Malhotra Video... View Details

10 Oct 2023
Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

The White House released a memo with guidance surrounding Justice40 in which they define communities as “either a group of individuals living in geographic proximity to one another, or a geographically dispersed set of individuals (such as migrant View Details

Web

GM: What Went Wrong and What’s Next

history of this American corporate icon. The U.S. cannot afford to lose the thousands of middle-class jobs of GM workers and management, nor the cutting edge R&D that GM does with its suppliers and partner universities. GM faces a... View Details

Keywords: by Staff; Auto

Web

US Business Immigration Overview - Alumni

H-1B1: US-Chile/US-Singapore Free Trade Agreement Professional Worker This visa category resulted from the signing of free trade agreements with Singapore and Chile in 2004. It is essentially the same as the... View Details

Publications