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- All HBS Web (118)
- Faculty Publications (5)
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
controversial issues like civil rights and climate change? Two, in terms of consumer response, does CEO activism affect customer perceptions about the company? (They recently discussed the paper in the New York Times.) “What prompted this...
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- 08 Jul 2008
- First Look
First Look: July 8, 2008
in two major product lines for a large enterprise software vendor to examine the use and success of pricing and product strategies. Regarding pricing, the paper demonstrates that the vendor engages in significant "bargain-then-ripoff" pricing; View Details
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Martha Lagace
- 12 Mar 2018
- Op-Ed
Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist
difference through their work. If they can align their personal purpose with the company’s purpose, there is a congruence that inspires them to do superior work, create great products and innovations, achieve the highest quality, and provide View Details
- 26 Feb 2014
- Research & Ideas
How Grocery Bags Manipulate Your Mind
examine whether it was important that you made the decision to bring the bags as opposed to a store policy that requires it," says Karmarkar, noting that some stores obligate customers to bring their...
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- 16 Sep 2022
- Blog Post
Climate Stories Episode #9: Shelly Xu (MBA 2021) Reducing Waste Through Beautiful Design
local workers who are deemed “climate refugees.” You can purchase them on her website. In the year and a half since her 2021 HBS graduation, Shelly has raised $1.2 million in an oversubscribed pre-seed round funded largely by customers...
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- Web
Buy Now, Pay Later: The Secondary Credit Market
customarily used as collateral. Together, these developments meant that the ability to incur obligations occasionally outpaced the ability to meet payments, and borrowers could find themselves in financial straits. An industry of...
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- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field...
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Re: Multiple Faculty
- 11 Jan 2011
- First Look
First Look: Jan. 11
permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were...
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Sean Silverthorne
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
educated and valuable talent in a competitive labor market. The loss of women managers—and potential future leaders—has been particularly vexing for executives. Many of them cling to the belief that women’s struggle to balance their home and work View Details
- Web
Supplemental Financial Information - Annual Report 2020
completing four new focused programs in addition to its continuing offerings; custom programs for clients in industries including media and entertainment, the environment, and health care; and international programs in India, China, and...
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- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
and mobilizing employees to embrace them, and practicing dual-minded leadership. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55837 March–April 2019 Harvard Business Review Operational Transparency: Make Your Processes Visible to View Details
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Dina Gerdeman
- 19 Jan 2011
- First Look
First Look: Jan. 18
under the Hood: Wealth-based Discrimination in Illicit Customer Help Authors:F. Gino and L. Pierce Publication:Organization Science 21, no. 6 (November-December 2010) Abstract This paper investigates whether an employee's perception of...
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Sean Silverthorne
- 14 Aug 2007
- First Look
First Look: August 14, 2007
allow holders of patents the right but not the obligation to sue others. We suggest that the likelihood of a patent's being litigated is positively associated with the value of the patent and the extent of disclosure (prior art cited) in...
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Martha Lagace
- 23 May 2016
- Research & Ideas
A Little Understanding Motivates Copyright Abusers to Pay Up
amount, including the licensing fee and an additional amount to recoup enforcement costs. Complicating the issue is that many infringement incidences in this context appear to be “uninformed,” that is the businesses are unaware they infringed and had legal View Details
- 14 Sep 2021
- Blog Post
How to Support Your Employees’ Career Development
employee’s day job. “Hitting it out of the park in the day job should be baseline,” said Fitzpatrick. “Employees need to understand the obligation to their current role and team and then the secondary part is growing your skills. If...
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All Industries
- 14 Sep 2021
- Blog Post
How to Support Your Employees' Career Development
day job. “Hitting it out of the park in the day job should be baseline,” said Fitzpatrick. “Employees need to understand the obligation to their current role and team and then the secondary part is growing your skills. If they’re really,...
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- Web
Supplemental Financial Information - Annual Report 2019
addition to increased participation in the School’s comprehensive leadership programs, this enrollment growth reflected an increase in the number of focused programs, including the launch of three new focused programs during the year. Participation in View Details
- 05 Jul 2011
- First Look
First Look: July 5
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1590245 Cases & Course MaterialsBook Publishing in 2010 Stephen P. Bradley and Nancy BartlettHarvard Business School Note 711-419 Legacy book publishers wrangled with e-book retailers over royalty rates, release...
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Sean Silverthorne
- 01 Jun 2020
- News
Unleashed
As this existential crisis unfolded, a customer called FedEx in tears because her wedding dress hadn’t arrived yet, with less than twenty-four hours until the ceremony. A frontline service employee named Diane jumped into action, tracked...
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Jen McFarland Flint
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
competitors and a resurgence in local consumer sensitivities obliged multinationals to incorporate local relevance into global brands. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55958 Institutional Resilience and...
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Dina Gerdeman