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- 01 Oct 1999
- News
New Chairman Updates Development in MBA Program
provide more efficient and customized services. What are some of the changes in the Admissions area? This year we are putting more resources into marketing - both to the world in general and, in particular, to underrepresented groups that...
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- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
the author’s debt to Belvedere College and the Jesuits as the great influence on his life philosophy and life choices. McEvoy also reflects on how Irish banks morphed from being customer oriented, conservative, dull, and profoundly honest...
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- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
live and work. "Cross-sector partnering between business, government, and nonprofit sectors will be the collaboration paradigm of the 21st century," he asserts. Teaching Millions One customer with a $500 savings account is not very...
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- 01 Mar 2011
- News
James McNerney Jr.
systems. What does it mean to be globally competitive in today’s economy? From a business fundamentals perspective, you win through innovation, low cost, or better customer service; in my opinion, innovation is the most sustainable...
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- 01 Jun 2003
- News
Student Conferences, at a Glance
governance in Asia, and measuring performance in nonprofit organizations. As always, there was ample opportunity for networking and socializing with participants and speakers from across the Harvard University community and beyond. The...
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- 01 Dec 2020
- News
The Fine Print: Alumni Recommend Their Best Reads
(MBA 2009) I received a copy of the late Professor Clay Christensen’s How Will You Measure Your Life? as a graduation gift from BSSE (Building and Sustaining a Successful Enterprise) this year. I highly recommend the book, regardless of...
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- 01 Dec 1997
- News
Growing Together
performance. The process helps these organizations measure the volume of services they deliver, determine customer satisfaction, apply special analytic techniques to evaluate performance, and keep the public...
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Marguerite Rigoglioso and Nancy O. Perry
- 01 Mar 2010
- News
Money Matters
Indian stock market was booming, and investors had grown accustomed to outsized returns. Then the bottom fell out. The financial crisis spawned in the United States reverberated around the globe during the summer and fall of 2008, and iTrust’s fledgling View Details
- 01 Dec 2018
- News
Hard Choices
much in the employer’s interest to also be there for them. I ask you, does it maximize profit to treat customers well by selling them products that represent good value for the money, or is it best to charge them as much as you can while...
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Seth Klarman (MBA 1982)
- 01 Jun 2013
- News
Five Bright Ideas
algorithms and data collected from the individual student (and from other students previously) to create, according to that student's needs and knowledge, a customized road map for arriving at the individual's educational objective....
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- 17 Nov 2022
- News
Alumni Leaders on Decarbonization Strategies for Combating Climate Change
We are in a unique moment in time, where the United States’ chance to make a difference on climate is greater – and more necessary – than ever. With the passage of the Inflation Reduction Act (IRA) in August, business leaders have a nearly $370 billion opportunity to...
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- 01 Mar 2013
- News
A Healthy Profit
Matrix allows users—health officials, for example—to assign weights to traditional measures that define the scale of health problems, the impact of diseases on household income, the medical and social spillovers of disease onto other...
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- 01 Dec 2013
- News
Faster, Bigger, Stronger: Supersizing the NFL
together before the season," O'Reilly says. Guided by its extensive customer research, fan polling, and tracking of fan-engagement data across all its platforms, the NFL "gets smarter every day in terms of what our different fan segments...
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- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients...
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- 01 Mar 2023
- News
Clearing the Air
consideration but also an economic consideration, because you need a credible measurement and verification process that says, yes, in fact, you did capture these molecules and they can be sequestered or reused in a way that they’re not...
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- 16 May 2018
- News
ALUMNI NVC Finals and Regional Roundup
WeMaintain, an elevator maintenance services platform that pairs elevator mechanics with property managers and parts suppliers, “revolutionizing customer experience and empowering mechanics.” “The HBS Club of France is proud to organize...
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Margie Kelley
- 01 Mar 2017
- News
Alumni and Faculty Books for March 2017
symptoms of projectitis and how to defeat it; what digitized processes are and the role they play in performance improvement; how to identify key metrics and develop a balanced measurement scorecard; how to sense deep View Details
- 01 Dec 2016
- News
Alumni Books of 2016
companies are converting the delivery of their offerings to the as-a-service model. The next disruption will focus less on the delivery model and more on the value delivered. Bernshteyn’s value-as-a-service model is the simple idea that View Details
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
prices. Incomes were soaring, and by some measures about 1,000 new cars were being added to Jakarta streets every day. Not long after his graduation in 2011, Makarim joined Germany-based e-commerce investment firm Rocket Internet as its...
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- 01 Mar 2007
- News
The Plight of the Global Poor
anything they can eat or sell. Payatas and the orderly, verdant Harvard Business School campus — nearly equals, as it happens, in terms of the acreage they occupy — are separated by a gulf far greater than any measure of miles or...
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