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- All HBS Web (1,207)
- Faculty Publications (238)
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- 01 Sep 2012
- News
An Intellectual Capital: Some Influential HBS Ideas, at a Glance
In “Marketing Myopia” in HBR, Ted Levitt (below) famously asks “What business are you in?” and insists that customer focus be paramount. 1977 Abraham Zaleznik raises a provocative, game-changing question in “Managers and Leaders: Are They...
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Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton;
Colleges, Universities, and Professional Schools;
Educational Services
- 26 Apr 2011
- News
BioMine Strikes Gold
international regions, presented business plans for their start-ups to judges on Monday, April 25, during the final round of competition. On Tuesday, Rakhi Mehra (MBA '09), founder of micro Home Solutions, a social housing initiative for...
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- 11 Dec 2017
- News
Growing from Within
expectations; helping us understand impact at the restaurant level of initiatives we are rolling out; and developing a pipeline of talent for the company. What have you seen as the largest growth drivers in the past 12 months? It all...
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- 06 Aug 2020
- News
Defining Flex Work
estimated that some 30 percent of women would leave the professional world to become caregivers, but that 70 percent would have stayed if they had access to a flexible schedule. It was an “aha” moment for Auerbach. She initially launched...
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- 01 Jun 2013
- News
School of Hard Knocks
Collegiate Research Services, designed to help all students, including disadvantaged minorities and the first-generation college bound. Over time, my initial focus on students has evolved into a larger mission: helping organizations build...
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- 01 Apr 1996
- News
Technology for Learning's Sake
In an interview in last December's Bulletin Dean Kim B. Clark talked of launching "a profound transformation around information technology (IT)," an initiative that would earn for the School an unequaled reputation for intelligent,...
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by Deborah Blagg; photo by David Zadig
- 01 Sep 2008
- News
Faculty Books
A Sense of Urgency by John P. Kotter (Harvard Business Press) Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his 1996 book, Leading Change, Professor Emeritus Kotter revealed...
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- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
twenty years ago the company was unprepared for changes in the marketplace as competitors emerged that offered clients individual pieces of the technology package, such as a database program or storage device. This brought about increased options and lower prices for...
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- 01 Dec 2014
- News
Dressing by Number
recommended clothing based on the data they provide; clients purchase only the items they love. The more information a customer gives Stitch Fix—the initial “style profile,” shared Pinterest boards, feedback...
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- 04 Sep 2019
- News
Clicks and Mortar
has to create a branded experience that goes beyond the purely transactional—one that aims to build a relationship with the customer and communicate the brand in an experiential way. There’s still a purpose for physical shopping in...
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- 23 Oct 2019
- News
Preparing Leaders to Leverage Artificial Intelligence
learning techniques to draw conclusions that weren’t possible with traditional methods, and creating new machine learning approaches and algorithms. They have published more than 70 cases that address AI uses such as how to improve View Details
- 22 Feb 2022
- News
Case Study: Welcome Aboard
manage their assets, tenants, and leasing, the software solutions that Lerner and Holder supported offered the promise of a cutting-edge solution. The implementation process once a customer signed on, however, could be a struggle, with...
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Jen McFarland Flint
- 01 Jun 1997
- News
A Better Way to Go on Strike
Ideally, the specifics of the No-Fist mechanism would be part of the initial collective bargaining agreement, since agreement on true variable costs of operations could be difficult and to some extent arbitrary. Estimates of real variable...
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- 01 Feb 2000
- News
Better Mousetraps: At Product Design Fair, Student Ideas Get Real
from initial research phases, to brainstorming, to concept development and prototyping. The results? A car that might feature a personalized hood ornament and an interior with pulsating floor lights, View Details
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Margie Kelley
- 24 Apr 2014
- News
Tackling the data dilemma
firm with innovative products, services, and solutions to help companies transition to the new style of IT. Since joining HP in 2011, Whitman has championed initiatives that help customers navigate the new...
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- 01 Apr 1997
- News
Manager's Notebook
In this new series, the Bulletin will feature occasional reports on faculty research in progress. Who Has Your Number? Customer information is the lifeblood of business. Indeed, a company's success often hinges on how well it understands...
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Judith Ross
- 26 Feb 2021
- News
Latinx on Boards; High-Tech Reforestation
Management Leadership for Tomorrow, says the initiative touches on all aspects of the mission of the HBSLAA, by “empowering capable alumni to serve in this valuable capacity, connecting recent and more experienced alumni to each other and...
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Margie Kelley
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie...
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- 01 Jun 2014
- News
Case Study: A Souped-Up Strategy
Bookalokal is a social dining platform that launched in Brussels in 2012. The initial concept: Connect travelers with locals through home-cooked, gourmet meals in people's homes. Prospective diners search through Bookalokal's online...
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- 25 Aug 2022
- News
Case Study: Sound Check
Illustration by Neil Webb Illustration by Neil Webb Josh Hoffman-Senn (MBA 2019) and fellow cofounder of LS, Jimmy Pemberton, launched their initial digital toolkit in 2021, after seeing fellow musicians search out supplemental income...
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