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All HBS Web
(3,516)
- People (17)
- News (851)
- Research (1,505)
- Events (15)
- Multimedia (33)
- Faculty Publications (569)
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- 16 Oct 2012
- First Look
First Look: October 16
2011. Setting/Participants: Participants included 4,642 employees of a large hospital in Boston, MA, who were regular cafeteria patrons. Interventions: The first intervention was a traffic-light style color-coded labeling system View Details
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Sean Silverthorne
- 31 Jan 2018
- Research & Ideas
American Idle: Workers Spend Too Much Time Waiting for Something to Do
that strategic use of leisure time could help counteract the negative effects of idle time in the workplace as well. For that to happen, managers must encourage transparency, so they know how much work employees are actually doing, and...
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by Michael Blanding
- 16 Oct 2017
- Research & Ideas
The Most Successful Startups Have Hands-On Founders
better-performing companies. Learning from the network If this intensive style doesn’t come naturally to a founder-manager, the good news is it can be learned, Koning says. “What’s encouraging about this paper is that we found that...
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by Dina Gerdeman
- 09 Jul 2007
- Research & Ideas
Five Steps to Better Family Negotiations
as they are currently rather than as they were when they were younger. Third, because families generally fear conflict, they avoid certain conversations (that may be useful or necessary in a negotiation) for fear it will touch on a sensitive issue or View Details
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by John A. Davis and Deepak Malhotra
- 05 Oct 2020
- Book
Want to Be Happier? Make More Free Time
calendar to tackle your most challenging work, particularly when your energy is high, and focus on giving it your undivided attention by turning off distracting notification pings on your phone, email, and Slack channels. In a recent study, computer engineers who were...
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by Dina Gerdeman
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
between customer success and improved financial performance. Finally, perhaps a customer is unprofitable because it is purchasing only a single service. As an alternative to raising the price for this single service, the company can View Details
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by Robert S. Kaplan
- 04 Oct 2022
- What Do You Think?
Have Managers Underestimated the Need for Face-to-Face Contact?
to a rubber band that snaps back toward a somewhat constant middle ground even after pandemic-level disruptions. Here’s the argument as it applies to remote work or “work from anywhere”: Remote work, already common, was first required by the pandemic, then View Details
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by James Heskett
- 28 Feb 2023
- Research & Ideas
Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note
John Hickenlooper. It provides encouraging evidence that for the large percentage of students who are not headed to college, apprenticeship can provide a satisfying transition to well-paying jobs in finance, IT, manufacturing, and other...
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by Michael Blanding
- September 2012 (Revised December 2012)
- Case
Addleshaw Goddard LLP (Abridged)
By: Robert G. Eccles, Amy C. Edmondson and James Weber
Addleshaw-Goddard (AG), the 15th largest law firm in the UK, is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim Hever...
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Price;
Innovation and Invention;
Service Operations;
Partners and Partnerships;
Competitive Advantage;
Diversification;
Legal Services Industry;
United Kingdom
Eccles, Robert G., Amy C. Edmondson, and James Weber. "Addleshaw Goddard LLP (Abridged)." Harvard Business School Case 413-064, September 2012. (Revised December 2012.)
- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
to obtain.” In a study of a Chinese manufacturer that encouraged factory workers to submit innovative ideas to bolster the company’s operations, Gallani and her colleagues find that providing certain perks and incentives for task-based...
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by Scott Van Voorhis
- 01 Jun 2007
- What Do You Think?
How Should Pay Be Linked to Performance?
performance." Generally speaking, respondents favored schemes designed to reward long-term as well as short-term performance, encourage retention, recognize special needs of an organization, be based on the achievement of both...
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by Jim Heskett
- 26 Jul 2011
- First Look
First Look: July 26
material in one annual report. This case outlines the history and trends of corporate social responsibility reporting to encourage a discussion around the decision points and implications of reporting regulations. Purchase this...
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Sean Silverthorne
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
encouragement but also practical help in solving problems. Why do employees' perceptions of a leader's support or lack thereof make a difference in their creativity? A: We found that employees' perceptions of team leader support were more...
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by Martha Lagace
- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
researching ways that a Vietnamese bank could encourage customers to save more went to the mall on a weekday to interview "unbanked" consumers—those without bank accounts at all. "They would cash their paycheck and spend it on basic...
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by Michael Blanding
- 20 Sep 2013
- Working Paper Summaries
Historical Origins of Environmental Sustainability in the German Chemical Industry, 1950s-1980s
- 14 Jan 2020
- Research & Ideas
The Business Case for Becoming a Jack-of-All-Trades
“Young scholars frequently like to study a lot of different things, but they are often encouraged to really focus,” says Frank Nagle, assistant professor in the Strategy Unit at Harvard Business School. “Otherwise, how are you going to...
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by Michael Blanding
- 18 Dec 2017
- Op-Ed
Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs
Credit: Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that...
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by Joseph Fuller
- 05 Feb 2018
- What Do You Think?
Should Companies Disclose Employee Compensation?
resurrect the truth. In the current climate encouraging increased disclosure, would for-profit organizations be better off emulating their governmental organization counterparts, where compensation is public information, and there are...
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- 30 Apr 2020
- Book
Fighting Climate Change Requires a New Capitalism
Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant....
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- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
resource-based view and identification of core competencies are effective frameworks for strategy formulation. If the company has a great human capital base, with skilled, experienced, and highly motivated employees, then striving to create a learning organization and...
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by Martha Lagace