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Show Results For
- All HBS Web
(3,199)
- People (1)
- News (895)
- Research (1,983)
- Events (7)
- Multimedia (36)
- Faculty Publications (935)
- 04 Feb 2010
- What Do You Think?
What’s the Best Way to Make Careful Decisions?
decision anyone makes." What do you think? Original Article In his book Blink, discussed in this column in February 2005, Malcolm Gladwell advised us to place faith in intuition based on experience in deciding many things quickly. Now View Details
Keywords: by James Heskett
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
high [customer] retention can create a tremendous competitive advantage, boost employee morale, produce unexpected bonuses in productivity and growth, even reduce the cost of capital." Now comes Michael Treacy, writing in his book,... View Details
Keywords: by James Heskett
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
- 06 Aug 2018
- Research & Ideas
Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
tell,” was how Michael Polanyi described it in his book Personal Knowledge in 1958. Sharing tacit knowledge is obviously harder, and that’s why it is often extremely valuable. Knowledge gets embedded in tools when machine makers distill... View Details
- 11 Jul 2012
- Research & Ideas
The Future of Boards
of maximizing shareholder value [originated by HBS Professor Emeritus Michael Jensen] was so quickly accepted and absorbed into how people think about corporations and boards because it's so simple? A: Yes,... View Details
Keywords: by Julia Hanna
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
position: the chief experience officer or CXO." A knowledge of customer experiences can be invaluable in the design and distribution of a product or service. We were convinced of that by Joseph Pine and James Gilmore in their influential... View Details
Keywords: by James Heskett
- 05 May 2003
- Research & Ideas
Sharing the Responsibility of Corporate Governance
entity is controlled by a fluid disaggregated group of public shareholders. Thus, the Delaware Supreme Court ruled that a proposed merger of Time Incorporated and Warner Communications did not effect a change of control of Time even... View Details
Keywords: by Carla Tishler
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
early weeks (the man does not let up!), the students come to appreciate the intensity and rapid-fire humor of their teacher. Clearly, he cares. A lot. And by the end of the semester, something transformative has happened: They are better... View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
in other spheres that are vital to the interests of society (such as law and government, military affairs, health, and religion, to consider the classic examples), modern societies have responded by creating the institutions that we know... View Details
- 19 Mar 2007
- Research & Ideas
Handicapping the Best Countries for Business
fiscal deficits and, most of all, in cumulative current account deficits (and debt). We need to deal with these issues now if we're going to maintain our competitive advantage. Q: Thinking back to Michael Porter's The Competitive... View Details
Keywords: by Sean Silverthorne
- June 2020
- Teaching Note
Fossil Fuel Divestment
By: Michael W. Toffel and Sarah Gulick
Teaching note to accompany HBS case 620-093, Fossil Fuel Divestment, by Michael W. Toffel and Sarah Gulick. View Details
- 24 Feb 2014
- News
Uncovering Racial Discrimination in the ‘Sharing Economy’
- 29 May 2019
- Video
2019 Alumni Achievement Awards Presentation
- 23 Jun 2015
- News
Navigating the potentially murky world of online reviews
- 16 Dec 2011
- Research & Ideas
Reintroducing Intellectual Ambition to the Study of Business History
The 85-year-old Business History Review, published quarterly by Harvard Business School, is the acknowledged leading peer-reviewed journal in the field. (BHR has recently been made available online through Cambridge University Press.) So... View Details
Keywords: by Geoffrey Jones & Walter Friedman
- 01 Jun 2016
- News
In My Humble Opinion: Julie Bishop (AMP 151, 1996)
delivering foreign aid that includes Michael Bloomberg (MBA 1966). “The House of Representatives can be very noisy and rowdy. I focus by imagining I’m speaking to people watching TV at home.” “The House of... View Details
Keywords: Julia Hanna; photography by X99/Zuma
- 28 Oct 2013
- Research & Ideas
Book Excerpt: The Good Struggle: Responsible Leadership in an Unforgiving World
book excerpt Evolving Committments From The Good Struggle: Responsible Leadership in an Unforgiving World By JOSEPH L. BADARACCO In a turbulent, sometimes dangerous world, responsible leaders need a broader view of critical decisions.... View Details
Keywords: by Joseph L. Badaracco
- 12 Oct 1999
- Research & Ideas
Media Metamorphosis: Advertising in the Technology Age
horizontal integration," Silk explains. To better understand the dynamics that mold the media industry from within, Silk and his coauthors adapted the "five forces" model of competitiveness developed by HBS professor View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
Their Organizations, by Boris Groysberg and Michael Slind, explores how companies’ outreach strategies evolved from top-down, command-centric communiques to something more informal, immediate, and... View Details