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Show Results For
- All HBS Web
(3,482)
- People (5)
- News (624)
- Research (2,450)
- Events (5)
- Multimedia (5)
- Faculty Publications (1,348)
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
customer anxiety on service relationships is neither well understood, nor consistently factored into service design. How Do Incumbents Fare in the Face of Increased Service Competition?When does increased... View Details
- Web
Space, Public And Commercial Economics (SPACE) - Course Catalog
teaching fellow) Brendan Rosseau. Each session will be devoted to a chapter of the book, and most will include guests who are leaders in today’s space industry. Supplementing the book are optional reading assignments. Career View Details
- April 2008
- Module Note
Service Design in the Context of Customer-Operators
By: Frances X. Frei
Taught as the second module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Addresses the design and management of service operations with significant customer operating roles. The focus is on... View Details
Frei, Frances X. "Service Design in the Context of Customer-Operators." Harvard Business School Module Note 608-134, April 2008.
- Web
Building and Sustaining a Successful Enterprise - Course Catalog
Management Practice Willy Shih Spring; Q3Q4; 3.0 credits 28 Sessions Paper Career Focus Leaders who aspire to run successful enterprises need to connect the dots tightly around their business model, their core technology View Details
- 16 Jan 2018
- First Look
First Look at New Research and Ideas, January 16, 2018
But when properly managed, culture can help them achieve change and build organizations that will thrive in even the most trying times. In "The Leader's Guide to Corporate Culture," the authors describe eight distinct culture... View Details
Keywords: Sean Silverthorne
- 13 Dec 2022
- News
The First Five Years: Christine Keung and Reggie Smith
Christine Keung (at podium) and Reginald Smith (both MBA 2020) present recommendations for economic development to the West Virginia State Senate in May 2022. How did you meet? Reggie Smith: "We first met before classes started RC year at a big social event in... View Details
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
the end of the one-child policy, and ethnic tensions. Others focus on China’s relationship with other nations, particularly the United States. If America pulls back from its... View Details
Keywords: Sean Silverthorne
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
yourself,” says Arthur C. Brooks, Arthur C. Patterson Faculty Fellow. “You're not going to be a good entrepreneur unless you see that your life is your enterprise; your life is your startup.” Here’s what Brooks and four other HBS experts... View Details
Keywords: by Dina Gerdeman and Danielle Kost
- 2024
- Working Paper
Don’t Expect Juniors to Teach Senior Professionals to Use Generative AI: Emerging Technology Risks and Novice AI Risk Mitigation Tactics
By: Katherine C. Kellogg, Hila Lifshitz-Assaf, Steven Randazzo, Ethan Mollick, Fabrizio Dell'Acqua, Edward McFowland III, François Candelon and Karim R. Lakhani
The literature on communities of practice demonstrates that a proven way for senior professionals to upskill
themselves in the use of new technologies that undermine existing expertise is to learn from junior
professionals. It notes that juniors may be better able... View Details
Kellogg, Katherine C., Hila Lifshitz-Assaf, Steven Randazzo, Ethan Mollick, Fabrizio Dell'Acqua, Edward McFowland III, François Candelon, and Karim R. Lakhani. "Don’t Expect Juniors to Teach Senior Professionals to Use Generative AI: Emerging Technology Risks and Novice AI Risk Mitigation Tactics." Harvard Business School Working Paper, No. 24-074, June 2024.
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
perspectives of marketing strategies, store operations, and relationships between customers and store clerks. However, the significance of the... View Details
Keywords: Sean Silverthorne
- 01 Dec 1997
- News
Growing Together
customers and the community, and differentiates us from our competitors," explains Jackson. "It's all part of our business strategy for leading BankBoston into the 21st century... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
- 08 May 2018
- First Look
First Look at New Research and Ideas, May 8, 2018
shows how they addressed the formidable challenge of the internment of their employees in British camps during both WWI and WWII. We find that internment impacted business relationships in India well beyond... View Details
Keywords: Sean Silverthorne
- Web
Pricing Strategy: Monetizing and Growing the Business - Course Catalog
mechanics of setting prices, and pushes students to think critically about a company’s customer advantage in the marketplace and what monetization approach can most effectively... View Details
- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
mass customization. In the midst of all this added complexity, he said, the large, vertically integrated organization, involved with everything from Research and Development to customer delivery, is passing... View Details
Keywords: by Jim Aisner
- 21 Nov 2017
- First Look
First Look at New Research and Ideas, November 21, 2017
Clustering Customers at Chateau This case was written for the EC course “Managing with Data Science.” The course provides MBA students with no programming experience an introduction to the field of data science View Details
Keywords: Sean Silverthorne
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
others—have become “hub firms” because they control access to billions of mobile customers coveted by all kinds of product and service providers. These hubs drive increasing returns to scale View Details
Keywords: Carmen Nobel
- August 1984 (Revised March 1994)
- Case
The Toro Company S'no Risk Program
By: David E. Bell
Toro introduced a promotion in which purchasers of their snowthrower would receive a refund if the next winter brought only modest snowfall. The principal focus of the class is to understand what the risk implications are for the customer and for the company. May be... View Details
Bell, David E. "The Toro Company S'no Risk Program." Harvard Business School Case 185-017, August 1984. (Revised March 1994.)
- January 1999
- Case
State Street Corporation: Leading with Information Technology (B)
By: Stephen P. Bradley and Kelley Porter
With Multi-currency HORIZON, a real-time multi-currency accounting system that replaced the traditional batch-oriented single-currency accounting system, successfully launched, State Street Corp. (State Street) began to focus on growing the scope of its business... View Details
Keywords: Accounting; Trends; Global Strategy; Growth and Development Strategy; Competitive Strategy; Information Technology; Value Creation; Financial Services Industry
Bradley, Stephen P., and Kelley Porter. "State Street Corporation: Leading with Information Technology (B)." Harvard Business School Case 799-034, January 1999.
- Web
Leadership, Ethics, and Corporate Accountability Course | HBS Online
you earn Syllabus 5 Modules, 40-50 Hours Download full syllabus 12-16 hrs Module 1 - 2 Weeks Delivering on Responsibilities to Customers Understand what “gray-area situations” are and the reflective... View Details