end of life care - Publications - Faculty & Research

02 Sep 2010
What Do You Think?

How Transparent Should Boards Be?

Gogula put it, "While protecting the short term interests of shareholders and avoiding a depression of stock prices may be a tempting recourse for a Board member to take, long-term shareholder interest... View Details

Keywords: by Jim Heskett

19 Jul 2004
Research & Ideas

Your Customers: Use Them or Lose Them

respond because they're not set up to differentiate on service. "Commerce Bank basically figured out how to get customers to pay for the service in a rather clever way: It turns out that a lot of people don't View Details

Keywords: by Martha Lagace

18 Jul 2024
Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

“Delivering patient care is one of those situations where timely speaking up can be a matter of life and death, or frequently a matter View Details

Keywords: by Michael Blanding; Health

23 Mar 2021
Book

Succeeding in the New Work-from-Anywhere World

away, we're going to end up with a very different world, where we will have more hybrid organizations in terms of people working in the same space or not. Hopefully this book provides a blueprint for how... View Details

Keywords: by Michael Blanding

15 Feb 2016
Research & Ideas

Want Your Employees to Plan Better for Retirement? Don't Do This

the likelihood of participation by more than a third. This discouragement, Beshears said, stemmed from employees being reminded that they were already behind in their own investment efforts. “It ended up... View Details

Keywords: Re: John Beshears; Financial Services

27 Jun 2007
Lessons from the Classroom

Learning to Make the Move to CEO

into living groups of 8 people each, with careful attention paid to the balance of expertise and geographical representation. Each living group "pod" includes a... View Details

Keywords: by Julia Hanna; Education

01 Apr 2019
What Do You Think?

Does Our Bias Against Federal Deficits Need Rethinking?

accompanied by lower inflation and interest rates—that justify deficit spending to produce both economic growth and social programs designed to improve our quality of life and reduce social inequality”... View Details

Keywords: by James Heskett

11 Feb 2013
Research & Ideas

Neuroeconomics: Eyes, Brain, Business

conducted a series of experiments in cooperation with her PhD advisor at Dartmouth College, psychology professor Thalia Wheatley. (They detail their findings in The Tipping Point of Animacy: How, When, and... View Details

Keywords: by Carmen Nobel

17 Feb 2016
Research & Ideas

Man vs. Machine: Which Makes Better Hires?

who has studied how companies make organizational decisions in industries such as health care and education. “They are figuring out how to use the information of managers and combine it with this new... View Details

Keywords: by Michael Blanding; Employment

08 May 2020
In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

care Over these challenging times, the need for organizations that form part of the social support net is key. Yet, it is at these times that social impact organizations are the most vulnerable. The first... View Details

Keywords: by Danielle Kost

02 Aug 2024
HBS Case

How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

On a hectic Friday in October 2016, Josh Domingues wondered if he had made a mistake quitting the security of a well-paying job managing contracts for professional hockey players to start a new venture selling nearly expired groceries at discount prices. After all, a... View Details

Keywords: by Lane Lambert; Technology; Information Technology

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

limited control over sales," says Ton. "And of course, those boring supply-chain tasks won't get done." "Retailers have to cut labor to some extent when sales are lower," Ton says, "but they need to be View Details

Keywords: by Julia Hanna; Retail

27 Aug 2014
Lessons from the Classroom

Learning From Japan’s Remarkable Disaster Recovery

chrysanthemum producer to a provider of closures for families who have lost their loved ones. It was memorable to hear him talk about how his mission in life was developed and how he had redefined his... View Details

Keywords: by Sean Silverthorne; Energy; Utilities; Retail

18 Oct 2018
Research & Ideas

How to Use Free Shipping as a Competitive Weapon

ablokhin Free shipping is an increasingly important tool in the online retailer's marketing arsenal, but few sellers understand the intricacies of the strategy and are leaving significant profits on the table, new research suggests.... View Details

Keywords: by Kristen Senz; Retail

24 May 2004
Research & Ideas

The Watsons: IBM’s Troubled Legacy

The world's fair in New York City at the end of the depression decade was a big deal. Planning began in 1935. The fairgrounds covered 1,216.5 acres in what had been a garbage dump in Queens. By opening day,... View Details

Keywords: by Richard S. Tedlow

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

that there are a lot of heroic people in service organizations who feel compelled to be the best at everything. That's particularly evident in mission-driven and health care organizations, where managers... View Details

Keywords: by Deborah Blagg; Service

12 Feb 2001
Research & Ideas

John Irving’s Lessons for Business

even the most important aspect." Talent is overrated. That you're not very talented needn't be the end of it.— John Irving, quoting his former wrestling coach For the American Psychologist article,... View Details

Keywords: by Mallory Stark & Martha Lagace

02 Mar 2020
What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

rarely will one end up on the wrong side of right with these values.” Rod R. said, “Comeback? These have always been essential and valued if you are strolling through life as a... View Details