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  • 16 Jul 2008
  • Op-Ed

What Should Employers Do about Health Care?

must expect health plans to direct patients to excellent providers, not those provider networks that offer the biggest discounts.” What to do? The most important single change necessary is for employers to think about health care in terms of value, not cost. View Details
Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health
  • Web

Resumes & Cover Letters - Alumni

might be, and your unique skill set. The best way to convince employers that you will add value is to show them that you've done it before. Alumni Resume Book Our Alumni Resume Book connects you with organizations looking for talent.... View Details
  • September 2021 (Revised December 2021)
  • Case

Telepass: From Tolling to Mobility Platform (Abridged)

By: Chiara Farronato, Stefano Denicolai and Sarah Mehta
Telepass, until very recently the sole processor of electronic toll payments on Italy’s highways, has ambitions beyond tolling. Since the mid-2010s, the company has been expanding into adjacent services. In 2017, Telepass launched TelepassPay—a mobile payment... View Details
Keywords: Mobile Payment; App; Mobility Services; Analysis; Change; Change Management; Transformation; Transition; Innovation and Invention; Strategy; Information Technology; Mobile and Wireless Technology; Transportation; Transportation Networks; Value; Value Creation; Technology Industry; Transportation Industry; Insurance Industry; Europe; Italy; Milan
Related

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • February 2021
    • Tutorial

    What are Agile Teams?

    By: Tsedal Neeley
    This video explores the elements that constitute agile teams. From its history in the "Agile Manifesto," this philosophy for organizational behavior prioritizes working software over comprehensive documentation, customer collaboration over contract negotiation, and... View Details
    Keywords: Agile Practices; Organization Behavior; Priorities; Groups and Teams; Decision Choices and Conditions; Values and Beliefs
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    • June 2018
    • Teaching Note

    The Transformation of Microsoft

    By: C. Fritz Foley and F. Katelynn Boland
    Teaching Note for HBS No. 218-048. In early 2015, Amy Hood, CFO of Microsoft, and the rest of the senior leadership team faced a set of fundamental choices. The firm had opportunities to serve customers in ways that would be associated with higher growth but lower... View Details
    Keywords: Growth; Corporate Finance; Valuation; Growth Management; Communication Strategy; Transformation; Information Technology Industry; Computer Industry; United States
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    • July 2008 (Revised April 2009)
    • Background Note

    Horizontal Specialization and Modularity in the Semiconductor Industry

    By: Willy C. Shih, Chintay Shih and Chen-Fu Chien
    Well-codified interfaces have enabled horizontal specialization in the global semiconductor industry. This Technical Note describes the modern integrated circuit value chain, and the motivation for the reuse of blocks of intellectual property in modern IC designs. It... View Details
    Keywords: Customer Value and Value Chain; Intellectual Property; Industry Structures; Horizontal Integration; Semiconductor Industry
    Related
    • 09 Mar 2009
    • Research & Ideas

    How to Revive Health-Care Innovation

    similar way, write the authors. "There is little dispute that we need a system that is competitive, responsive, and consumer-driven, with clear metrics of value per dollar spent." In the following excerpt, they outline three... View Details
    Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health
    • September 2021 (Revised December 2021)
    • Case

    Telepass: From Tolling to Mobility Platform

    By: Chiara Farronato, Stefano Denicolai and Sarah Mehta
    Telepass, until very recently the sole processor of electronic toll payments on Italy’s highways, has ambitions beyond tolling. Since the mid-2010s, the company has been expanding into adjacent services. In 2017, Telepass launched TelepassPay—a mobile payment... View Details
    Keywords: Mobile Payment; App; Mobility Services; Analysis; Change; Change Management; Transformation; Transition; Innovation and Invention; Strategy; Information Technology; Mobile and Wireless Technology; Transportation; Transportation Networks; Value; Value Creation; Consumer Behavior; Technology Industry; Transportation Industry; Insurance Industry; Europe; Italy; Milan
    Related
    • Program

    Senior Executive Leadership Program—Middle East

    deliver value to customers Lead authentically and ethically at all levels and foster a culture of accountability across the organization Build confidence in yourself as a leader, decision-maker, and... View Details
    • 13 Jan 2003
    • Research & Ideas

    The Subconscious Mind of the Consumer (And How To Reach It)

    Harvard Business School professor Gerald Zaltman's latest book, How Customers Think: Essential Insights into the Mind of the Market, delves into the subconscious mind of the consumer—the place where most purchasing decisions are made. The... View Details
    Keywords: by Manda Mahoney
    • June 2008
    • Case

    System on a Chip 2008: Global Unichip Corp.

    By: Willy C. Shih, Chintay Shih, Chen-Fu Chien and Yuan-Chieh Chang
    Though much of the semiconductor industry has shifted to a horizontal model, complexity driven by technological evolution is driving a shift in the perceived boundaries in the value chain. Global Unichip sees itself as a "virtual integrated device manufacturer," a... View Details
    Keywords: Customer Value and Value Chain; Horizontal Integration; Vertical Integration; Boundaries; Semiconductor Industry
    Related
    • September 2021 (Revised March 2024)
    • Case

    Bühler: Mobilizing Industry around a Common Purpose

    By: Ranjay Gulati, Franz Wohlgezogen and Malini Sen
    Bühler Group, a Swiss multinational processing technology provider, started by selling machines for processing grains and later transitioned into selling food processing solutions. A family-owned business in the fifth generation, Bühler’s high-end milling, grinding,... View Details
    Keywords: Family Business; Customer Focus and Relationships; Machinery and Machining; Corporate Social Responsibility and Impact; Mission and Purpose; Innovation Leadership; Switzerland
    Related
    • March 2015
    • Teaching Note

    CVS Health: Promoting Drug Adherence

    By: Leslie John, John Quelch and Robert Huckman
    Email mking@hbs.edu for a courtesy copy.

    This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
    Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
    Related
    • February 2024
    • Case

    Tabby: Winning Consumers' Digital Wallets

    By: Eva Ascarza and Fares Khrais
    Hosam Arab (MBA 2009), cofounder and CEO of Tabby, a Saudi-based fintech startup, raised its Series D funding round in October 2023, four years after its inception, valuing it as a regional unicorn. Tabby's core product, a buy-now-pay-later (BNPL) service, allowed... View Details
    Keywords: Business Model; Business Startups; Risk Management; Competitive Strategy; Expansion; Financial Services Industry; Technology Industry; Saudi Arabia
    Related
    • 02 Oct 2014
    • Working Paper Summaries

    Bitcoin

    Keywords: by Rainer Böhme, Nicolas Christin, Benjamin Edelman & Tyler Moore; Banking
    • 29 Sep 2008
    • Research & Ideas

    How Economics May Lead to Better Football Games

    rankings are known. The resulting implications for college football are immense: "When the bowls have matched later, the quality of the teams matched to bowls has improved, the likelihood of a championship game has increased, and the View Details
    Keywords: by Sarah Jane Gilbert; Sports
    • December 2022
    • Case

    To Feed the Planet: Juan Luciano at ADM

    By: Joshua D. Margolis, David E. Bell, Damien McLoughlin, Stacy Straaberg and James Weber
    In December 2022, Juan Luciano, Chairman and CEO of agribusiness and nutrition giant ADM, considered the next phase of the historic company’s future. Beginning in 2011 when he joined as COO and moving into his tenure as CEO in 2015, Luciano led a transformation of ADM... View Details
    Keywords: Agriculture; Leadership; Agribusiness; Acquisition; Business Units; Customer Focus and Relationships; Customer Value and Value Chain; Forecasting and Prediction; Capital; Cash; Cost of Capital; Cost Management; Profit; Food; Global Range; Innovation Strategy; Leadership Development; Leadership Style; Leading Change; Growth and Development Strategy; Risk Management; Organizational Culture; Organizational Structure; Strategic Planning; Risk and Uncertainty; Adaptation; Business Strategy; Corporate Strategy; Vertical Integration; Value Creation; Transformation; Agriculture and Agribusiness Industry; Energy Industry; United States; Chicago
    Related
    • 21 Aug 2012
    • First Look

    First Look: August 21

    contests perform less well on average in the presence of a larger number of competitors in total and superstars. Particularly in field settings, studies often lack direct evidence about the underlying mechanisms, such as the amount of... View Details
    Keywords: Sean Silverthorne
    • 20 Jan 2015
    • First Look

    First Look: January 20

    rededicating themselves to improving the value they deliver to their patients: better outcomes and lower costs. Time-driven activity-based costing offers the potential for clinicians to redesign their care processes toward that end. This... View Details
    Keywords: Sean Silverthorne