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  • 08 Oct 2020
  • Research & Ideas

Keep Your Weary Workers Engaged and Motivated

maximizing productivity? How do we help employees with work/life balance?” “How to keep people engaged and connected and OPTIMISTIC in appropriate measure while so many have so many competing personal and business and health and family... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

Walmart, which had entered the organic space. By 2017, Whole Foods had started closing stores. Turning data into customer value Amazon, by contrast, had always been about low costs and efficiency, pursuing a frugal focus and rigorous View Details
Keywords: by Michael Blanding; Food & Beverage
  • Web

Executive Education | Social Enterprise | Harvard Business School

Innovation - Virtual MAR 20-28, 2025 | Virtual Designed to help nonprofit leaders use performance measurement to enhance their organization's ability to achieve their mission, this program explores how... View Details
  • 28 Jun 2011
  • First Look

First Look: June 28

enhanced stakeholder engagement through CSR, and reduced informational asymmetries, due to increased transparency through non-financial reporting. Using a large cross-section of firms, we show that firms with better CSR View Details
Keywords: Sean Silverthorne

    Nitin Nohria

    Nitin Nohria served as the tenth dean of Harvard Business School from 2010-2020. He previously served as co-chair of the Leadership Initiative, Senior Associate Dean of Faculty Development, and Head of the Organizational Behavior unit.

    As Dean, building on... View Details

    Keywords: accounting industry; arts; biotechnology; emerging market private equity; energy; executive search; financial services; green technology; health care; high technology; industrial goods; information technology industry; infrastructure industry; investment banking industry; legal services; management consulting; manufacturing; oil ＆ gas; petroleum; pharmaceuticals; professional services
    • 2012
    • Article

    Demand and Capacity Management in Air Transportation

    This paper summarizes research trends and opportunities in the area of managing air transportation demand and capacity. Capacity constraints and resulting congestion and low schedule reliability currently impose large costs on airlines and their passengers. Significant... View Details
    Keywords: Demand Management; Capacity Management; Mathematical Modeling; Congestion And Delays; Trends And Opportunities; Demand and Consumers; Air Transportation; Mathematical Methods; Performance Capacity; Air Transportation Industry
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    • December 2018
    • Article

    Cross-boundary Teaming for Innovation: Integrating Research on Teams and Knowledge in Organizations

    By: Amy C. Edmondson and Jean-François Harvey
    Cross-boundary teaming, within and across organizations, is an increasingly popular strategy for innovation. Knowledge diversity is seen to expand the range of views and ideas that teams can draw upon to innovate. Yet, case studies reveal that teaming across knowledge... View Details
    Keywords: Teams; Innovation; Groups and Teams; Innovation and Invention; Knowledge; Performance Effectiveness
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    • 30 Apr 2024
    • Book

    When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

    performance against quotas set by their regional managers. Managers falling short were reportedly criticised and embarrassed in front of their colleagues. Between 2011 and 2016, this system seemed to be helping Wells Fargo grow its... View Details
    Keywords: by Dina Gerdeman
    • Web

    Podcast - Business & Environment

    Lu and Bob Kaplan. They discuss how Harvard is pilot testing the use of green concrete in its current construction projects as part of the university’s efforts to reduce its carbon footprint. They’ll also discuss various methods to View Details
    • 01 Nov 2021
    • What Do You Think?

    How Long Does It Take to Improve an Organization’s Culture?

    seem to be an obvious performance improvement effort? "An organization’s culture, among other things, touches every functional department ... and is often perceived as critical to its strategic direction." In my research on culture... View Details
    Keywords: by James Heskett
    • 26 Sep 2006
    • First Look

    First Look: September 26, 2006

    firm-level turbulence starting in the 1990s, as measured by the average intra-industry rank change in sales, enterprise value, and other metrics. Furthermore, we find that IT-intensive industries account for most of this increase in... View Details
    Keywords: Sean Silverthorne
    • March 2014
    • Teaching Note

    Oral Rehydration Therapy

    By: Nava Ashraf and Natalie Kindred
    This Teaching Note accompanies the case "Oral Rehydration Therapy" (911-035). The case highlights the puzzlingly high rate of diarrhea-related child mortality in developing countries despite the existence of a simple, effective treatment: oral rehydration therapy... View Details
    Keywords: Health Care and Treatment; Innovation Strategy; Problems and Challenges; Developing Countries and Economies; Technological Innovation; Distribution Channels; Emerging Markets; Consumer Behavior; Performance Consistency; Performance Evaluation; Health Industry; Africa; Asia
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    • February 1991
    • Case

    Burlington Northern: The ARES Decision (A)

    By: Julie H. Hertenstein and Robert S. Kaplan
    Burlington Northern's decision whether to invest in ARES, an automated train control system, is a ($350 million) strategic investment in information technology. Although set in a service industry (railroad) the issues around this decision arise in many organizations... View Details
    Keywords: Investment; Rail Transportation; Information Technology; Competitive Strategy; Performance Evaluation; Performance Effectiveness; Cost vs Benefits; Technology Adoption; Technological Innovation; Customers; Quality; Rail Industry
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    • Web

    Impact Investments

    principal to above-market. Therefore, impact investing is defined by both intention of generating social and/or environmental outcomes and measuring those outcomes. Impact investing has grown significantly over the past 15 years. From a... View Details
    • Web

    Health Care - Faculty & Research

    Bandiera and B. Kelsey Jack A substantial body of research investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations... View Details
    • Web

    FAQs - Alumni

    plant-based food offerings; and improved landscaping practices. *Note: SRECs, which represent the environmental benefit, are sold to the Harvard Utility to meet State Renewable Energy Requirements. What measures for waste and emissions... View Details
    • March 2017
    • Article

    Variation in the Cost of Care for Primary Total Knee Arthroplasties

    By: Derek A. Haas and Robert S. Kaplan
    The study examined the cost variation across 29 high-volume U.S. hospitals for delivering a primary total knee arthroplasty without major complicating conditions. Hospital and physician personnel costs were calculated using time-driven activity-based costing.... View Details
    Keywords: Cost Management; Performance Productivity; Health Care and Treatment; Health Industry
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      Luis M. Viceira

      Luis M. Viceira is the George E. Bates Professor in the Finance Unit  and a Research Associate at the National Bureau of Economic Research. His research, course development, and teaching focus on the areas of investment management... View Details

      Keywords: banking; education industry; financial services; nonprofit industry; retail financial services
      • December 2011
      • Article

      How Do Acquirers Retain Successful Target CEOs? The Role of Governance

      By: Julie Wulf and Harbir Singh
      The resource-based view argues that acquisitions can build competitive advantage partially through retention of valuable human capital of the target firm. However, making commitments to retain and motivate successful top managers is a challenge when contracts are not... View Details
      Keywords: Capital; Mergers and Acquisitions; Acquisition; Equity; Management Analysis, Tools, and Techniques; Contracts; Performance; Governance; Legal Services Industry
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      • 09 Sep 2008
      • First Look

      First Look: September 9, 2008

      agencies. While negative ratings may "shame" firms that are performing poorly, the threat of regulatory action and the presence of "low hanging fruit" are important drivers of how firms respond to information-based... View Details
      Keywords: Sean Silverthorne