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  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

into consideration the intense emotions of parents and children. So Dietz and his team embarked on a patient-centered redesign by attempting to view the diagnostic procedure through the eyes of a child. The result: Adventure Series... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 25 Jul 2005
  • Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

found that if someone is strongly disliked, it's almost irrelevant whether or not she is competent; people won't want to work with her anyway. By contrast, if someone is liked, his colleagues will seek out every little bit of competence... View Details
Keywords: by Tiziana Casciaro & Miguel Sousa Lobo
  • 04 Apr 2011
  • HBS Case

Reinventing the National Geographic Society

behaviors, and values of a legacy organization, changing a business model from paper to digital, capitalizing on huge brand awareness and international presence, and promoting cross-functional and cross-divisional collaboration. Increasing Geographic Knowledge View Details
Keywords: by Sean Silverthorne; Publishing
  • 28 Jan 2020
  • Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

attracting corporate customers who trusted them more than the traditional power company. They also found new applications of their solar cells along the way. "It’s always amazing to me to see how ubiquitous resistance to change is,... View Details
Keywords: by Sean Silverthorne
  • 28 Feb 2023
  • Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

apprenticing in their junior year of high school. Each first-year apprentice works 16 hours per week during the school year. Fuller and colleagues tracked 232 CareerWise apprentices during 2017 and 2018 and found that of those completing... View Details
Keywords: by Michael Blanding
  • April 2015
  • Article

Measuring Teamwork in Health Care Settings: A Review of Survey Instruments

By: Melissa Valentine, Ingrid M. Nembhard and Amy C. Edmondson

Background: Teamwork in health care settings is widely recognized as an important factor in providing high quality patient care. However, the behaviors that comprise effective teamwork, the organizational factors that support teamwork, and the relationship... View Details

Keywords: Teamwork; Psychometric Properties; Survey Instruments:; Measurement and Metrics; Surveys; Groups and Teams; Health Care and Treatment; Health Industry
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  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

commitment, and trust in the long term. What do employers need to get right with their return-to-work policies? 1. Make sure your policy has legitimacy. Take a close look at what employees were able to do during the pandemic. Many companies View Details
Keywords: by Kristen Senz
  • 17 Jun 2011
  • HBS Case

KFC’s Explosive Growth in China

brought on board were also close in a way Shelman found surprising when she spent time with them when researching the case. "There was huge camaraderie evident in the way that the top management team... View Details
Keywords: by Maggie Starvish; Food & Beverage
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

other factor for the great influence it has enjoyed in American society—have changed significantly from the era when the earliest schools were founded up until the present day. Thus the institution that came to be the major influence on... View Details
Keywords: Sean Silverthorne
  • 15 Aug 2022
  • Book

University of the Future: Finding the Next World Leaders in Higher Ed

China to the first ranks in science and engineering, while—whenever political circumstances have permitted—also promoting the values of open inquiry that have marked the world’s leading institutions of higher learning. Chinese universities were View Details
Keywords: by Dina Gerdeman; Education
  • January 2010 (Revised November 2012)
  • Case

Savage Beast (A1)

By: Noam Wasserman and LP Maurice
For several months, things had been spiraling downwards at Savage Beast, the music-recommendation company started three years before by Tim Westergren. The company's founder-CEO recently left due to pressures both at home and within the venture. Dozens of investors... View Details
Keywords: Business Exit or Shutdown; Business Startups; Entrepreneurship; Venture Capital; Financing and Loans; Lawsuits and Litigation; Management Teams; Partners and Partnerships
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  • 14 Jun 2021
  • Op-Ed

When Your Nerves Get the Best of You, Change the Narrative

When I first started teaching executive education classes at Harvard Business School, I was part of a team of five professors who conducted one-week programs for leaders of businesses from all across the globe. Most of my colleagues had... View Details
Keywords: by Francesca Gino
  • 26 Oct 2022
  • Research & Ideas

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)

reputations, the authors collected data from more than 850 beauty-and-lifestyle YouTube influencers. They evaluated more than 85,000 videos posted over a one-year period that began in 2019 and found that almost 6,000, or 7 percent, were... View Details
Keywords: by Kara Baskin; Technology; Media & Broadcasting
  • May 2013 (Revised March 2014)
  • Case

Benetton Group S.p.A., 2012

By: John R. Wells and Galen Danskin
On May 31, 2012, after 36 years on the Milan Stock Exchange, Benetton was officially delisted and taken private by Edizione, the Benetton family's holding company. Since 2000, Benetton shareholders had seen its market value fall from $4.3 billion to $720 million at the... View Details
Keywords: Strategy; Fashion; Retail; Privatization; Family Ownership; Performance Improvement; Problems and Challenges; Management Teams; Globalized Firms and Management; Change Management; Restructuring; Competitive Strategy; Retail Industry; Fashion Industry; Apparel and Accessories Industry; Italy
Related
  • 21 Feb 2023
  • Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

communicate them.” The reason might be as simple as employees not knowing about the incentive programs. Leslie John, professor of business administration at Harvard Business School, and a team of researchers View Details
Keywords: by Scott Van Voorhis
  • 05 May 2020
  • Research & Ideas

China Tariffs and Coronavirus a Double Hit to American Retailers

after a year and a half, companies have still only raised prices by around 2 percent, despite tariffs rising as high as 20 or 25 percent. “There are some mechanisms that retailers seem to be using to avoid increasing prices,” Cavallo says. By comparing prices in the US... View Details
Keywords: by Michael Blanding
  • 12 May 2020
  • Blog Post

Leaving a Career in Tech for Venture Capital and Entrepreneurship

thinking about the next step of my career. I’d learned a lot at Google while working on some of the biggest mobile apps and products in the world, getting exposure to thinking strategically, managing teams and having impact. However, I... View Details
  • 19 Jan 2024
  • News

The Values and Virtues of a Quick Fix

bigger issues, but they may actually be quite solvable and allow you to begin the trust rebuilding process, but you’ve got to get in there and figure out what they are. DM: You also talk about at the outset building a "good enough" plan, right? And I View Details
  • 18 May 2023
  • News

India's New Money Managers

into another obstacle: As Gupta began her career successfully setting up the trading desk for her company Navratan Capital, she found that investors would only speak with her male colleagues. Gupta persevered, View Details
Keywords: Maureen Harmon
  • 16 Mar 2023
  • Research & Ideas

Why Business Travel Still Matters in a Zoom World

Business School Associate Professor Prithwiraj Choudhury examined how, when, and whether nonstop flights could spark an increase in new ideas. In a broad examination of flight and patent data, Choudhury and co-authors found that a 10... View Details
Keywords: by Kara Baskin; Air Transportation