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All HBS Web
(3,516)
- People (17)
- News (851)
- Research (1,505)
- Events (15)
- Multimedia (33)
- Faculty Publications (569)
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- 14 Jan 2019
- Op-Ed
These 4 CEOs Created a New Standard of Leadership
value. Through their leadership they encouraged other corporate leaders to embrace this multi-stakeholder approach. Harvard Business School’s Michael E. Porter called this idea “creating shared value” in January 2011. Let’s examine how...
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- September 2012 (Revised December 2012)
- Case
Addleshaw Goddard LLP (Abridged)
By: Robert G. Eccles, Amy C. Edmondson and James Weber
Addleshaw-Goddard (AG), the 15th largest law firm in the UK, is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim Hever...
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Keywords:
Price;
Innovation and Invention;
Service Operations;
Partners and Partnerships;
Competitive Advantage;
Diversification;
Legal Services Industry;
United Kingdom
Eccles, Robert G., Amy C. Edmondson, and James Weber. "Addleshaw Goddard LLP (Abridged)." Harvard Business School Case 413-064, September 2012. (Revised December 2012.)
- April 2023 (Revised July 2023)
- Case
Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco
By: Emily Truelove, Michelle Zhang and Alpana Thapar
Dena Almansoori, the first female and one of the youngest members of the United Arab Emirates-based e&’s leadership team, joined in 2020 just before e& began a strategic transition from being a regional telecommunications company to becoming a global technology...
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Keywords:
Leadership;
Culture;
Transformation;
Technology;
Telecommunications;
Employee Mobility;
Talent;
Leading Change;
Human Resources;
Telecommunications Industry;
Technology Industry;
Middle East;
United Arab Emirates
Truelove, Emily, Michelle Zhang, and Alpana Thapar. "Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco." Harvard Business School Case 423-040, April 2023. (Revised July 2023.)
- March 2009 (Revised May 2011)
- Case
Addleshaw-Goddard LLP
By: Robert G. Eccles, Amy C. Edmondson and James Weber
Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim...
View Details
Keywords:
Price;
Innovation and Invention;
Service Operations;
Partners and Partnerships;
Competitive Advantage;
Diversification;
Legal Services Industry;
United Kingdom
Eccles, Robert G., Amy C. Edmondson, and James Weber. "Addleshaw-Goddard LLP." Harvard Business School Case 409-056, March 2009. (Revised May 2011.)
- 26 Jul 2011
- First Look
First Look: July 26
material in one annual report. This case outlines the history and trends of corporate social responsibility reporting to encourage a discussion around the decision points and implications of reporting regulations. Purchase this...
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Keywords:
Sean Silverthorne
- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
authentic—because they are—and have proven very good at garnering more fans. For instance, the Facebook pages for both Nutella and Coca-Cola were created, unsolicited, by actual fans. In both cases, the companies have encouraged these...
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- 29 Aug 2022
- Op-Ed
Income Inequality Is Rising. Are We Even Measuring It Correctly?
suggest here and identify which measures are most suitable to capture inequality. Ultimately, we hope our work encourages statistics bureaus throughout the world to publish more detailed inequality data for public access. After all, the...
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- 17 Jan 2011
- Research & Ideas
Being the Boss
to be the be-all and end-all of the relationship. They want a personal, human connection, an emotional link. They want you to care about them as individuals. They want you to encourage their growth and development. Research tells us this...
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Keywords:
by Carmen Nobel
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
obvious that we must tax the hell out of vacant properties and/or urban land speculation?" Others suggested non-tax solutions. One such proposal was put forth by Mok Tuck Sung: "(The wealthy) should be encouraged to participate...
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Keywords:
by James Heskett
- 13 Feb 2006
- Research & Ideas
When Gender Changes the Negotiation
gender triggers. Some environments are full of triggers that encourage superior performance by women, while others are full of triggers that encourage superior performance by men. Rather than indicating...
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- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
comes to bear only when there is a mutual need to focus on joint objectives" This process of open communication encourages a great degree of buyer/seller cooperation and coordination, and literally a much broader agreement. More...
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- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
for Western companies to see," says Shelman. Younger employees, for example, are encouraged to socialize over company-provided video games on their breaks. This practice serves several purposes: It eases the minds of parents anxious...
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- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
to obtain.” In a study of a Chinese manufacturer that encouraged factory workers to submit innovative ideas to bolster the company’s operations, Gallani and her colleagues find that providing certain perks and incentives for task-based...
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Keywords:
by Scott Van Voorhis
- 26 Oct 2022
- Research & Ideas
How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)
budget to influencer marketing. Overall, Zhang hopes the research will encourage marketers to “take a step back” when measuring success. They should look beyond easy clicks to consider influencer reputation as part of their advertising...
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- 20 Aug 2013
- First Look
First Look: August 20
Publications August 2013 Marketing Science Do Bonuses Enhance Sales Productivity? A Dynamic Structural Analysis of Bonus-Based Compensation Plans By: Chung, Doug J., Thomas Steenburgh, and K. Sudhir Abstract—We estimate a dynamic structural model of sales force...
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Keywords:
Anna Secino
- 22 Jan 2013
- First Look
First Look: Jan. 22
PublicationsThe Burden of Guilt: Heavy Backpacks, Light Snacks, and Enhanced Morality Authors:Gino, F., M. Kouchaki, and A. Jami Publication:Journal of Experimental Psychology: General Abstract Drawing on the embodied simulation account of emotional information...
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Keywords:
Sean Silverthorne
- 01 Dec 2009
- Working Paper Summaries
Modeling a Paradigm Shift: From Producer Innovation to User and Open Collaborative Innovation
Keywords:
by Carliss Y. Baldwin & Eric von Hippel
- 09 Nov 2022
- In Practice
COP27: What Can Business Leaders Do to Fight Climate Change Now?
The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the...
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Keywords:
by Lynn Schenk and Danielle Kost
- 05 Aug 2015
- Research & Ideas
How Hormones Foretell Whether People Will Cheat
experiment, the researchers expected that elevated testosterone would encourage cheating. Previous studies have shown that elevated testosterone increases sensitivity to reward while decreasing sensitivity to punishment, which View Details
Keywords:
by Carmen Nobel
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
issue, show empathy, and solve it. “I’m not saying functionality and value aren’t important, but you should aim for the hearts of your customers, not just their heads,” Thomke says. “You do that through empathy, by putting yourself in the customer’s shoes. You take...
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