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Show Results For
-
All HBS Web
(3,458)
- People (8)
- News (493)
- Research (2,519)
- Events (20)
- Multimedia (8)
- Faculty Publications (1,282)
- Research Summary
On the Origins of Brokerage in Intraorganizational Networks
While we have ample empirical evidence linking brokerage in intraorganizational social networks to both individual and firm-level benefits, we know little about its origins. Prior research describes correlations between rough demographic categories and network...
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- April 2013
- Article
Who Is Governing Whom? Executives, Governance, and the Structure of Generosity in Large U.S. Firms
By: Christopher Marquis and Matthew Lee
We examine how organizational structure influences strategies over which corporate leaders have significant discretion. Corporate philanthropy is our setting to study how a differentiated structural element—the corporate foundation—constrains the influence of...
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Keywords:
Organizational Structure;
Corporate Strategy;
Philanthropy and Charitable Giving;
Leadership;
Governing and Advisory Boards;
Corporate Social Responsibility and Impact;
United States
Marquis, Christopher, and Matthew Lee. "Who Is Governing Whom? Executives, Governance, and the Structure of Generosity in Large U.S. Firms." Strategic Management Journal 34, no. 4 (April 2013): 483–497. (Earlier version distributed as Harvard Business School Working Paper No. 11-121.)
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality...
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Keywords:
by Michael Blanding
- 2022
- Working Paper
Stories, Statistics and Memory
By: Thomas Graeber, Christopher Roth and Florian Zimmermann
For most decisions, we rely on information encountered over the course of days,
months or years. We consume this information in various forms, including abstract
summaries of multiple data points – statistics – and contextualized anecdotes about
individual instances...
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Graeber, Thomas, Christopher Roth, and Florian Zimmermann. "Stories, Statistics and Memory." Working Paper, December 2022.
- 18 Jan 2012
- Research & Ideas
Beyond Heroic Entrepreneurs
a springboard from which to study where the field is headed. While their research is in its early stages, they already have uncovered two key trends about social entrepreneurs: One, many are not focused on changing the world, but rather...
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Keywords:
by Carmen Nobel
- October 2012
- Article
Target the Right Market
By: Jill Avery and Thomas Steenburgh
SparkPlace is a two-year-old business with a hot new product: software that manages and measures the effectiveness of permission-based marketing campaigns for social media. The company is in the process of deciding on which of two customer segments to focus its...
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Keywords:
Marketing;
Market Segmentation;
Customer Defection;
Customer Lifetime Value;
Customer Relationship Management;
CRM;
Market Segmentation And Target Market Selection;
Marketing Strategy;
Product Marketing;
Customer Focus and Relationships;
Customer Value and Value Chain;
Technology Industry;
United States
Avery, Jill, and Thomas Steenburgh. "Target the Right Market." Harvard Business Review 90, no. 10 (October 2012): 119–123.
- November 2015
- Article
The Highest Form of Intelligence: Sarcasm Increases Creativity for Both Expressers and Recipients
By: Li Huang, F. Gino and Adam D. Galinsky
Sarcasm is ubiquitous in organizations. Despite its prevalence, we know surprisingly little about the cognitive experiences of sarcastic expressers and recipients or their behavioral implications. The current research proposes and tests a novel theoretical model in...
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Huang, Li, F. Gino, and Adam D. Galinsky. "The Highest Form of Intelligence: Sarcasm Increases Creativity for Both Expressers and Recipients." Organizational Behavior and Human Decision Processes 131 (November 2015): 162–177.
- 2016
- Working Paper
Reviews, Reputation, and Revenue: The Case of Yelp.com
By: Michael Luca
Do online consumer reviews affect restaurant demand? I investigate this question using a novel dataset combining reviews from the website Yelp.com and restaurant data from the Washington State Department of Revenue. Because Yelp prominently displays a restaurant's...
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Keywords:
Revenue;
Network Effects;
Reputation;
Social and Collaborative Networks;
Food and Beverage Industry;
Service Industry;
Washington (state, US)
Luca, Michael. "Reviews, Reputation, and Revenue: The Case of Yelp.com." Harvard Business School Working Paper, No. 12-016, September 2011. (Revised March 2016.)
- Research Summary
Overview
By: Eva Ascarza
Professor Ascarza’s research primarily focuses on providing researchers and marketers a better understanding of how to manage customer retention so as to reduce churn and increase firm’s profitability. She addresses these issues by building empirical models of customer...
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- 2022
- Book
Deep Purpose: The Heart and Soul of High-Performance Companies
By: Ranjay Gulati
This book offers a compelling reassessment and defense of purpose as a management ethos, documenting the vast performance gains and social benefits that become possible when firms manage to get purpose right. Few business topics have aroused more skepticism in recent...
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Keywords:
Purpose;
Business And Society;
Organizations;
Mission and Purpose;
Performance Effectiveness;
Organizational Culture
Gulati, Ranjay. Deep Purpose: The Heart and Soul of High-Performance Companies. New York: Harper Business, 2022.
- January 2010 (Revised August 2011)
- Case
United Breaks Guitars
By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a...
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Keywords:
Communication Technology;
Customer Satisfaction;
Marketing Communications;
Marketing Strategy;
Consumer Behavior;
Network Effects;
Service Delivery;
Social and Collaborative Networks;
Internet;
Air Transportation Industry
Deighton, John A., and Leora Kornfeld. "United Breaks Guitars." Harvard Business School Case 510-057, January 2010. (Revised August 2011.) (request a courtesy copy.)
- 2013
- Working Paper
Who Is Governing Whom? Executives, Governance and the Structure of Generosity in Large U.S. Firms
By: Christopher Marquis and Matthew Lee
We examine how organizational structure influences strategies over which corporate leaders have significant discretion. Corporate philanthropy is our setting to study how a differentiated structural element—the corporate foundation—constrains the influence of...
View Details
Keywords:
Philanthropy and Charitable Giving;
Corporate Governance;
Governing and Advisory Boards;
Leadership;
Managerial Roles;
Corporate Social Responsibility and Impact;
Organizational Structure;
Corporate Strategy;
United States
Marquis, Christopher, and Matthew Lee. "Who Is Governing Whom? Executives, Governance and the Structure of Generosity in Large U.S. Firms." Harvard Business School Working Paper, No. 11-121, May 2011.
- 2023
- Working Paper
Money, Time, and Grant Design
By: Kyle Myers and Wei Yang Tham
The design of research grants has been hypothesized to be a useful tool for
influencing researchers and their science. We test this by conducting two thought
experiments in a nationally representative survey of academic researchers. First,
we offer participants a...
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Myers, Kyle, and Wei Yang Tham. "Money, Time, and Grant Design." Harvard Business School Working Paper, No. 24-037, December 2023.
- March 2015
- Module Note
Power and Influence in Society
By: Julie Battilana
This module aims to help students understand how power and influence are employed, both to reproduce the status quo and to effect change in society. It first helps them to understand why, more often than not, power is used to reproduce the existing way individuals and...
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Battilana, Julie. "Power and Influence in Society." Harvard Business School Module Note 415-055, March 2015.
- 04 Mar 2013
- Working Paper Summaries
The Dirty Laundry of Employee Award Programs: Evidence from the Field
Matthew C. Weinzierl
Matt Weinzierl is Senior Associate Dean and Chair of the MBA Program at Harvard Business School, where he is the Joseph and Jacqueline Elbling Professor of Business Administration in the Business, Government, and the International Economy Unit, and a Research... View Details
Keywords:
aerospace
- Research Summary
Thin Slices of Groups [Under Review]
In this paper with Jeff Polzer, Lisa Kwan, Wannawiruch Wiruchnipawan, and Marina Miloslavsky, we extend research on “thin slices” by testing and determining that perceivers are able to accurately judge the effectiveness of small, task-performing groups... View Details
- 2022
- Book
Democratize Work: The Case for Reorganizing the Economy
By: Isabelle Ferreras, Julie Battilana and Dominique Méda
What happens to a society—and a planet—when capitalism outgrows democracy? The tensions between democracy and capitalism are longstanding, and they have been laid bare by the social effects of COVID-19. The narrative of “essential workers” has provided thin cover for...
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Keywords:
Democratic Capitalism;
Essential Workers;
Sustainability;
Equality and Inequality;
Climate Change;
Social Issues
Ferreras, Isabelle, Julie Battilana, and Dominique Méda, eds. Democratize Work: The Case for Reorganizing the Economy. Chicago: University of Chicago Press, 2022.
- 17 May 2004
- Research & Ideas
Why We Don’t Study Corporate Responsibility
For too long, scholarship in the field of management has looked at economic performance rather than social welfare, argue HBS professor Joshua Margolis and colleagues James P. Walsh, of University of Michigan Business School, and Klaus...
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Keywords:
by Manda Salls
- 03 Mar 2011
- Research & Ideas
HBS Faculty on Revolution in the Middle East and North Africa
members—Deepak Malhotra, an authority on negotiation strategy; Noel Maurer, an expert on the politics and economics of the energy business; and Magnus Thor Torfason, an authority on how behavior is influenced by the social structures of...
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