Publications

August 2020 (Revised March 2021)
Supplement

Migros Turkey: Scaling Online Operations (B)

By: Antonio Moreno and Gamze Yucaoglu

The case opens in February 2020 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are looking over the results of the fulfillment pilot the... View Details

Keywords: Grocery; Business Model; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Corporate Strategy; Retail Industry; Turkey

05 Oct 2010
First Look

First Look: October 5, 2010

supplement (B):http://cb.hbsp.harvard.edu/cb/product/110030-PDF-ENG Compass Maritime Services, LLC: Valuing Ships Benjamin C. Esty and Albert SheenHarvard Business School Case 211-014 Tom Roberts, a founding... View Details

Keywords: Sean Silverthorne

08 May 2022
Blog Post

The Territory of Motherhood: A Reflection in Honor of Mother’s Day

I was anticipating how helpful this community of moms would be to ease the logistical challenges of an early, quick delivery without family in town, I greatly underestimated how important their emotional support View Details

December 2018
Case

Choosy

By: Jeffrey J. Bussgang and Julia Kelley

Founded in 2017, Choosy is a data-driven fashion startup that uses algorithms to identify styles trending on social media. After manufacturing similar items using a China-based supply chain, Choosy sells them to consumers through its website and social media pages.... View Details

13 May 2021
Blog Post

HBS Got Talent

rockstar team of RC (first-year) Service Reps to help drum up enthusiasm and recruit section talent. We were overwhelmed by their dedication, helpfulness, and overall excitement for the event. Emily Keeley... View Details

22 May 2020
Blog Post

Reflections on Service - Armed Forces Alumni Association Student Profiles

entity and everyone’s journey is different. Right at the beginning, however, I got my first look at the tangible impact to people’s lives that made my experience truly unforgettable. It was only my second week as a Naval officer when I... View Details

16 Jun 2020
Blog Post

Delivering Solutions During a Crisis: an Interview with Hans Kristian Furuseth

manage through the pandemic, Furuseth tapped into lessons learned at HBS and led his team in setting up war rooms before Norway went into lockdown. It was these strategic conversations that allowed the Farmasiet.no team to communicate... View Details

March 1993 (Revised April 1995)
Case

IBM After-Sales Service

By: Janice H. Hammond

IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party... View Details

Keywords: Service Delivery; Service Operations; Supply Chain; Supply Chain Management; Logistics; Operations; Distribution; Customer Focus and Relationships; Competitive Strategy; Computer Industry

February 1985
Case

General Electric--Thermocouple Manufacturing (B)

By: David A. Garvin

Describes what has happened since the introduction of just-in-time production techniques were developed to reduce inventory. Reviews the progress to date in such areas as process rationalization; set-up reduction; quality improvement and leveling the scheduling; and... View Details

Keywords: Supply Chain; Logistics; Production; Business Processes; Technological Innovation; Quality; Performance Improvement; Management Analysis, Tools, and Techniques; Manufacturing Industry

01 Mar 2011
News

Fast Casual

electrical engineering, who designs the procedures and logistics that ensure smooth, efficient operations. Of PRG and its husband-wife leadership team, Peggy said, “We had to... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

November 2011 (Revised June 2015)
Case

COSCO: Implementing Sustainability

By: Christopher Marquis, Juelin Yin and Dongning Yang

Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact; Shipping Industry

18 May 2015
Research & Ideas

Advertisers Get Serious About Playing With Their Brands

At last year's Grammy Awards, singer Pharrell Williams wore such an outlandish hat—a cross between Smokey the Bear's forest-brown lid and The Sorting Hat at Gryffindor—that it quickly received its own Twitter account. Then some marketing... View Details

Keywords: by Dina Gerdeman; Advertising

01 Mar 2004
News

New Horizons for Iraq

The flight deck had taken a beating from takeoffs and landings and needed to be resurfaced. Being a supply officer is like managing a small city. At the Naval Academy I was intrigued by the glamour of being... View Details

Keywords: Garry Emmons; James E. Aisner; Julia Hanna; National Security and International Affairs; National Security and International Affairs

Other Unpublished Work

Cross Sectional Analysis of Phantom Products at Retail Stores

By: Zeynep Ton and Ananth Raman

Keywords: Distribution; Logistics; Retail Industry