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Show Results For
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All HBS Web
(3,538)
- People (10)
- News (739)
- Research (2,265)
- Events (20)
- Multimedia (28)
- Faculty Publications (1,274)
- 27 Jun 2017
- First Look
First Look at New Research and Ideas, June 27
products are developed. This article introduces a fundamental tension between incentives and improvement in the provision of feedback. Using a sample of 4,294 commercial logo design tournaments, I show that feedback reduces participation...
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Sean Silverthorne
- 11 Apr 2023
- Cold Call Podcast
A Rose by Any Other Name: Supply Chains and Carbon Emissions in the Flower Industry
- 19 Sep 2017
- First Look
First Look at New Research and Ideas, September 19
September 2017 Management Science Channel Integration, Sales Dispersion, and Inventory Management By: Gallino, Santiago, Antonio Moreno, and Ioannis Stamatopoulos Abstract—We study the effects of the...
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Sean Silverthorne
- 01 Feb 2016
- Research & Ideas
CEOs and Coaches: How Important is Organizational 'Fit?'
laboratory to study coach-team matching effects. Clear-cut measures of team performance and precise employment records are publicly available, and the set of teams vying for coaches’ services is...
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- Forthcoming
- Article
Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile
By: Shunyuan Zhang, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar and Xupin Zhang
Non-informational cues, such as facial expressions, can significantly influence judgments and interpersonal impressions. While past research has explored how smiling affects business outcomes in offline or in-store contexts, relatively less is known about how smiling...
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Keywords:
Sharing Economy;
Airbnb;
Image Feature Extraction;
Machine Learning;
Facial Expressions;
Prejudice and Bias;
Nonverbal Communication;
E-commerce;
Consumer Behavior;
Perception
Zhang, Shunyuan, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar, and Xupin Zhang. "Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile." Journal of Consumer Research (forthcoming). (Pre-published online August 9, 2024.)
- 02 Jun 2010
- What Do You Think?
How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?
The questions are: If your organization's performance (operating income) = 100%, roughly what percentage is accounted for by the quality of the organization's strategy (clients we target; products, services View Details
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by Jim Heskett
- 29 Aug 2017
- First Look
First Look at New Research and Ideas, August 29
years, the founder/owner has scaled down his involvement in the day-to-day operations, leading to a number of operational and financial issues, including variable food quality View Details
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Sean Silverthorne
- Web
Leading Change and Organizational Renewal | HBS Online
the qualities and skills that characterize an effective leader, gain an understanding of common leadership styles, and explore how you can unleash the potential in yourself...
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- Web
VBHCD Initiative - Institute For Strategy And Competitiveness
Value-Based Health Care Delivery Read more about Measuring Costs Action Research The Harvard Business School VBHCD team helps provider sites: Implement time-driven activity-based costing (TDABC) to measure costs over the full care cycle, View Details
- 20 Jun 2017
- First Look
First Look at New Research and Ideas, June 20
working to address supply through efforts to improve the quality of health care facilities through education and through a micro-lending program. At the same time, they are working to address demand through...
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Sean Silverthorne
- May 2022
- Article
Variance Analysis: New Insights from Health Care Applications
By: Robert S. Kaplan and Susanna Gallani
We use a health care application to illustrate how variance analysis can be used to benchmark costs across similar service delivery sites. Variances for personnel costs, typically the largest cost component in service organizations, are calculated for price, quantity,...
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Keywords:
Variance Analysis;
Benchmarking;
Time-Driven Activity-Based Costing;
Health Care;
Activity Based Costing and Management;
Health Care and Treatment;
Service Delivery;
Service Industry
Kaplan, Robert S., and Susanna Gallani. "Variance Analysis: New Insights from Health Care Applications." Issues in Accounting Education 37, no. 2 (May 2022): 27–36.
- Web
Buy Now, Pay Later: Credit and Information Technology
as Xerox. D&B was also an early adopter of information technology when it came to computers. Innovations that were first seen primarily as a means of reducing costs would go on to expand the quality and...
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- 02 Jan 2020
- Op-Ed
Medicare for All or Public Option: Can Either Heal Health Care?
The United States has serious health care problems: More than 27 million uninsured people, costs that are growing faster than income, and a staggering $37 trillion of unfunded liabilities in the Medicare program. Perhaps most alarming:...
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The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth
Conquer the most essential adaptation to the knowledge economy
The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who... View Details
- 13 Jun 2017
- First Look
First Look at New Research and Ideas, June 13
Business School Case 817-088 Hygeia Group: Delivering Quality Care in Nigeria Fola Laoye is the Group Managing Director of Hygeia Group, a Nigerian healthcare insurer and provider, View Details
Keywords:
Sean Silverthorne
- Research Summary
Clinical Trials as a setting for Health Policy and Management Research
The clinical trial marketplace is in flux. A decade ago, pharmaceutical firms almost exclusively conducted the study of their novel drug compounds within major academic medical centers. But today, industry-sponsored clinical trials are increasingly using community...
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- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
Philippines, found himself at a crucial turning point in his young company’s development. In just three years, Zalora had come from entering the Philippine fashion retail industry as an unknown quantity to becoming a household name across...
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by Sean Silverthorne
- July–August 2013
- Article
Connect, Then Lead
By: Amy J.C. Cuddy, Matthew Kohut and John Neffinger
In puzzling over whether it's better to be feared or loved as a leader, Machiavelli famously said that, because it's nigh impossible to do both, leaders should opt for fear. Research from Harvard Business School's Amy Cuddy and consultants Matthew Kohut and John...
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Cuddy, Amy J.C., Matthew Kohut, and John Neffinger. "Connect, Then Lead." Harvard Business Review 91, nos. 7/8 (July–August 2013): 54–61.
- 17 Sep 2019
- Cold Call Podcast
How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize
- 07 Dec 1999
- Research & Ideas
Henry Heinz and Brand Creation in the Late Nineteenth Century
strategic rationale of branding and its importance to competing effectively on the demand side of the economy. In a young market, he realized, consumers had to be able to identify a particular product's source, functional attributes,...
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by Nancy F. Koehn