Personal and Laundry Services - Publications - Faculty & Research

31 Mar 2009
First Look

First Look: March 31, 2009

to exit? If Costolo didn't think so, would he be able to convince his co-founders who all had different personal risk profiles? This was going to be the biggest decision in the life of FeedBurner and its... View Details

Keywords: Martha Lagace

13 Jul 2010
First Look

First Look: July 13

design and development firm (and once one of the largest in the business), to help turn it around after a series of crises that had seriously threatened its survival. Pearson has personally invested in the... View Details

Keywords: Martha Lagace

01 Jun 2007
What Do You Think?

How Should Pay Be Linked to Performance?

leading a transition from a highly decentralized, founder-led organization to one more reliant on shared services and central direction was enormous and that he was making good... View Details

Keywords: by Jim Heskett

28 Mar 2016
Research & Ideas

What's a Boss Worth?

one person who poisons the whole bunch,” says Stanton, who co-wrote the study with Edward Lazear and Kathryn Shaw of the Stanford Graduate School of Business, where he began the research as part of his... View Details

Keywords: by Michael Blanding; Service

Web

HBS - The year in Review

Scholarships Press Release New Faculty Welcomed Thirteen faculty members, including new tenure-track professors, visitors, and practitioners, participated in START, a deep-dive orientation to the School, that took place in View Details

22 Jul 2002
Research & Ideas

Is Performance-Based Pricing the Right Price for You?

services that simultaneously provide greater customer value and higher supplier profitability. We constantly strive to move elements of the relationship from the zero-sum conflict side to the win-win... View Details

Keywords: by Benson Shapiro; Manufacturing

Web

1.4.3 Required Curriculum (RC) - MBA

effective learning and shape the distinctive norms and personality of their sections. Students quickly discover that the section experience fully engages them during their... View Details

Web

Propose an Independent Project - MBA

projects. Each sponsoring organization will need to designate a senior manager to serve as the student team’s liaison. This person is expected to provide access to managers and information relevant to the... View Details

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

refinements or radical breakthroughs, improve the performance of established products and services along the dimensions that mainstream customers in major markets historically have valued. Examples: a... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

September 2023
Case

Derek Aguirre

By: Leslie Perlow and Hannah Weisman

Derek Aguirre is the executive director of a nonprofit organization in Detroit, Michigan that uses the sport of squash as a vehicle to support young people in low-income urban areas. The case discusses his path to pursue meaningful work and his reflections on the... View Details

Keywords: Personal Development and Career; Job Search; Happiness; Well-being; Work-Life Balance; Nonprofit Organizations; Social Enterprise; Business Startups; Sports; Education; Mission and Purpose; Service Industry; Service Industry; Service Industry; United States; Boston; Detroit

Citation

Educators

02 Jul 2013
First Look

First Look: July 2

http://hbr.org/search/313085-PDF-ENG Harvard Business School Case 413-060 Iz-Lynn Chan at Far East Organization Iz-Lynn Chan, assistant director of retail business group and service quality View Details

Keywords: Anna Secino

09 Apr 2018
Sharpening Your Skills

The Dark Side of Performance Bonuses

glitzy world of Las Vegas to steamy laundry plants in Asia. The results these studies have uncovered are important to understand for org designers, compensation committees, and any function such as sales... View Details

Keywords: by Sean Silverthorne

03 Nov 2015
First Look

November 3, 2015

Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats Abstract—A long line of research examines how best to... View Details

Keywords: Sean Silverthorne

05 Mar 2013
First Look

First Look: March 5

Essentials: Building a Global Service Business with Local Operations Applegate, Lynda M., William R. Kerr, and David LaneHarvard Business School Case 811-078 Chris Exline founded Home Essentials, a furniture... View Details

Keywords: Sean Silverthorne

25 Oct 2020
Research & Ideas

The Dark Side of Fintech Borrowing

debt.) That’s a far more extensive sample of consumer credit behavior than previous studies, which tend to focus on data from a single fintech lender like LendingClub and provide no bank comparison. The authors then tracked performance of... View Details

Keywords: by Rachel Layne; Financial Services; Financial Services

Research Summary

Overview

By: Mark L. Egan

When considering how households make investment decisions, Professor Egan became intrigued by the question, “What makes a bank ‘special’ when compared to other lending institutions?” Focusing on empirical industrial organization with applications to finance and... View Details

Keywords: Banking; Financial Advisors; Consumer Finance; Personal Finance; Corporate Finance

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

Investment Company, a Connecticut-based hedge fund.280 Banks rarely take a fee for this sort of entertainment. They make their money on trades and other services that are now a big source of revenue to the... View Details

Keywords: by D. Quinn Mills

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

of our clients who saw how we managed to overcome the crisis.” —Antonio Madero, Founder, Chairman and CEO of Sanluis Corporation (a leading Mexico-based automotive parts maker) Silverthorne: Was this focus on reputation development pushed... View Details

Keywords: by Sean Silverthorne

17 Jun 2015
Lessons from the Classroom

Excellence Comes From Saying No

lessons of the course was around change. From her service experience, Frei learned that making small changes are often more trouble than their worth-but in order to make big, meaningful changes, you often have to change at a pace faster... View Details

Keywords: by Michael Blanding

August 2020 (Revised November 2022)
Case

George Soros: The Stateless Statesman

By: Geoffrey Jones and Wendy Ying

This case traces the business career and philanthropic activities of George Soros. The Hungarian-born Soros made a fortune as a hedge fund investor after establishing Quantum Fund on the tax haven island of Curaçao in the Netherlands Antilles in 1973 where he was... View Details