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  • March 1988 (Revised September 1993)
  • Case

United Services Automobile Association (USAA)

Under the leadership of Robert F. McDermott, USAA has been transformed from a property and casualty insurance company with $200 million in assets in the late 1960s to a $11 billion financial services empire in 1988. The case illustrates the value of having a CEO drive... View Details
Keywords: Business or Company Management; Leadership; Information Technology; Financial Services Industry; Insurance Industry; United States
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  • January 1995 (Revised June 1995)
  • Case

Cybertech Project (A), The

Describes the development and exploitation of a radical new computer-integrated technology in the largely manual meat-processing industry. The technology has been developed by the meat industry's research organization over a period of 15 years and is now ready for... View Details
Keywords: Production; Animal-Based Agribusiness; Information Technology; Product Marketing; Manufacturing Industry; Information Technology Industry; Agriculture and Agribusiness Industry
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  • 10 Mar 2022
  • HBS Seminar

Adina Sterling, Stanford

  • August 2003 (Revised September 2003)
  • Case

Tower Software

Tower Software (TS) is a publicly traded corporation engaged in multiple facets of the computer software business. Its flagship product, TS SERVE, is a successful proprietary network operating system. TS also develops and sells applications software for word... View Details
Keywords: Applications and Software; Product Launch; Web Services Industry; Information Technology Industry
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  • 12 Oct 2022
  • Video

James Mickens: Why All Data Science is Political

  • 2009
  • Article

Running Out of Numbers: Scarcity of IP Addresses and What To Do About It

By: Benjamin Edelman
The Internet's current numbering system is nearing exhaustion: Existing protocols allow only a finite set of computer numbers ("IP addresses"), and central authorities will soon deplete their supply. I evaluate a series of possible responses to this shortage: Sharing... View Details
Keywords: Internet; Performance Capacity; Technology Networks; Market Transactions; Resource Allocation; Policy; Price; Information Technology Industry
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  • June 2007 (Revised October 2007)
  • Case

Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center

By: Richard M.J. Bohmer, F. Warren McFarlan and Julia Rose Adler-Milstein
Describes the history of clinical computing at Boston's Beth Israel Hospital and the development, since the 1996 merger to form the Beth Israel Deaconess Medical Center, of an information system designed to support the delivery of patient care. The hospitals' CIO, John... View Details
Keywords: Health Care and Treatment; Product Design; Service Delivery; Information Technology; Applications and Software; Health Industry; Boston
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  • 09 Oct 2013
  • News

What’s So Bad About Vocational Education?

  • Web

Marketing - Doctoral

field exam, and then another three years on dissertation research and writing. The Marketing program draws on computer science, economics, behavioral science, and psychological methods to focus on marketing problems faced by the firm and... View Details
  • 08 May 2018
  • First Look

First Look at New Research and Ideas, May 8, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=52570 Algorithm Appreciation: People Prefer Algorithmic to Human Judgment By: Logg, Jennifer M., Julia A. Minson, and Don A. Moore Abstract—Even though computational algorithms often... View Details
Keywords: Sean Silverthorne

    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • Web

    Curriculum - MBA

    epigenetic modifiers, metabolic enzymes and transcription factors. This course will teach students how to use modern computer modeling applications to perform structure-based design of small molecule ligands. Chemical Biology Applying... View Details
    • 09 Mar 2009
    • Research & Ideas

    How to Revive Health-Care Innovation

    in creating the personal computer industry; the department store Dayton-Hudson launched Target; and Hewlett-Packard created and grew to dominate the disruptive ink-jet printer business. When they follow the rules we've described in our... View Details
    Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health
    • January 2010 (Revised March 2010)
    • Case

    Transforming ASUSTeK: Breaking from the Past

    By: Willy C. Shih, Ho Howard Yu and Hung-Chang Chiu
    What happens when an original design manufacturer (ODM) firm tries to transform itself into a branded goods seller? The case traces the evolution of ASUSTeK from a motherboard supplier, to an ODM of desktop and notebook PCs, through its split into three companies that... View Details
    Keywords: Change Management; Transformation; Disruptive Innovation; Brands and Branding; Organizational Change and Adaptation; Organizational Structure; Competitive Strategy; Computer Industry; Computer Industry; Taiwan
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    • 07 Nov 2023
    • Research & Ideas

    When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part'

    study, Troncoso and Luo looked at six months of data collected by Freelancer.com in 2018. It covers more than 160,000 freelancers, over 2 million applications, and 63,014 completed jobs. They found that freelancers with certain attributes were more likely to land the... View Details
    Keywords: by Scott Van Voorhis
    • April 1992 (Revised July 1992)
    • Case

    U.S. Robotics, Inc.

    U.S. Robotics (USR) is a fast-growing $80 million computer communications company with the aggressive growth target of becoming a $500 million company by 1995. It is widely accepted as the technology leader in its market, and relies strongly on its ability to bring... View Details
    Keywords: Organizational Change and Adaptation; Expansion; Product Development; Growth and Development Strategy; Computer Industry; Computer Industry; United States
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    • March 2000 (Revised February 2005)
    • Case

    Hewlett Packard--Computer Systems Organization: Selling to Enterprise Customers

    By: Das Narayandas and Robert C. Dudley
    In late 1996, Manuel Diaz, head of Worldwide Sales for Hewlett-Packard's (HP) Computer Systems Organization (CSO), is reviewing the results of an audit of HP's enterprise customer management approach with the objective of identifying market and organizational... View Details
    Keywords: Accounting Audits; Transformation; Customer Relationship Management; Cost vs Benefits; Marketing Strategy; Sales; Computer Industry
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    • March 2015
    • Article

    Vulnerable Banks

    By: Robin Greenwood, Augustin Landier and David Thesmar
    We present a model in which fire sales propagate shocks across bank balance sheets. When a bank experiences a negative shock to its equity, a natural way to return to target leverage is to sell assets. If potential buyers are limited, then asset sales depress prices,... View Details
    Keywords: Financial Liquidity; Financial Crisis; Banks and Banking; Banking Industry; Europe
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    • December 2003 (Revised October 2005)
    • Case

    High-Definition TV: The Grand Alliance

    By: Thomas R. Eisenmann
    Describes political and economic forces that influenced the development of an all-digital, high-definition television (HDTV) standard in the United States between 1986 and 1996. Outlines the stakes for various government and industry participants in the... View Details
    Keywords: Decision Choices and Conditions; Investment; Policy; Management Practices and Processes; Emerging Markets; Standards; Business and Government Relations; Networks; Research and Development; Technology Adoption; Entertainment and Recreation Industry; Technology Industry; Japan; Europe; United States
    Related
    • 03 May 2016
    • News

    There Are Multiple Issues With Multitasking