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All HBS Web
(23,236)
- Faculty Publications (7,605)
- February 1982
- Case
MCI Telecommunications Corp. (B): Customer Service Strategy and Organization
By: John F. Cady and Frank V. Cespedes
Keywords:
Customer Relationship Management;
Customer Focus and Relationships;
Strategy;
Telecommunications Industry
Cady, John F., and Frank V. Cespedes. "MCI Telecommunications Corp. (B): Customer Service Strategy and Organization." Harvard Business School Case 582-108, February 1982.
- 1982
- Discussion Paper
The Current Status of the Interface Between Information Science and Economics
By: Jerry R. Green
Green, Jerry R. "The Current Status of the Interface Between Information Science and Economics." Discussion Paper, National Science Foundation, Washington, D.C., 1982.
- 1982
- Article
The Economics of Matching: Stability and Incentives
By: Alvin E. Roth
Roth, Alvin E. "The Economics of Matching: Stability and Incentives." Mathematics of Operations Research, no. 7 (1982): 617–628.
- 01 Dec 1981
- Conference Presentation
Social Indicators of the Changing Relationship of Individuals and Organizations
By: R. M. Kanter
- November 1981
- Supplement
Corning Glass Works International, Part I, Interviews with Division Managers, Video
Presents tapes of interviews with Forrest Behm (previously president of Corning International), Bill Hudson (ex-country manager, international business manager, world board chairman, and current product division manager), and Van Campbell (corporate treasurer)....
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Bartlett, Christopher A., and Michael Y. Yoshino. "Corning Glass Works International, Part I, Interviews with Division Managers, Video." Harvard Business School Video Supplement 882-512, November 1981.
- October 1981
- Background Note
Note on Rewards Systems
By: Michael Beer
Looks at rewards in general, and pay in particular, and studies the conditions that may enhance or detract from employee satisfaction and organizational effectiveness.
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Keywords:
Compensation and Benefits;
Wages;
Organizations;
Performance Effectiveness;
Motivation and Incentives;
Satisfaction
Beer, Michael. "Note on Rewards Systems." Harvard Business School Background Note 482-017, October 1981.
- 01 Aug 1981
- Conference Presentation
The Development and Transmission of New Workplace Structures: Organizational and Market Characteristics of Innovating Corporations
By: R. M. Kanter
- July 1981
- Supplement
Reagan Plan, The: Supplement
By: D. Quinn Mills
Supplements the case.
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Mills, D. Quinn. "Reagan Plan, The: Supplement." Harvard Business School Supplement 382-005, July 1981.
- June 1981 (Revised February 1983)
- Case
West Point: The Cheating Incident (A)
Presents a review of published data on the 1976 cheating scandal at West Point. Written from the perspective of the Academy Superintendent, it raises issues of ethics, organizational change and action planning in the face of conflicting stakeholder interests.
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Keywords:
Organizational Change and Adaptation;
Higher Education;
Ethics;
Government Administration;
Conflict and Resolution;
Planning;
Public Administration Industry;
Education Industry
Schlesinger, Leonard A. "West Point: The Cheating Incident (A)." Harvard Business School Case 481-117, June 1981. (Revised February 1983.)
- May 1981 (Revised February 2000)
- Case
Reagan Plan, The
By: George C. Lodge
Contains President Reagan's address to Congress in February of 1981 in which he proposes $49 billion in budget cuts and tax reductions. Also contains David Stockman's "economic Dunkirk" memorandum of November 1980. Exhibits contain economic data. Purpose is to provide...
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Lodge, George C. "Reagan Plan, The." Harvard Business School Case 381-173, May 1981. (Revised February 2000.)
- April 1981 (Revised January 1997)
- Case
Corning Glass Works: The Z-Glass Project
By: Kim B. Clark
Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply. The process is complex: the plant organization is not cooperative and there are deep disagreements about what is wrong and how to fix...
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Keywords:
Decisions;
Production;
Problems and Challenges;
Conflict Management;
Performance Productivity;
Factories, Labs, and Plants;
Groups and Teams;
Consumer Products Industry;
Manufacturing Industry;
United States
Clark, Kim B. "Corning Glass Works: The Z-Glass Project." Harvard Business School Case 681-091, April 1981. (Revised January 1997.)
- April 1981
- Case
Mexican Rural Development: SAM and PIDER
By: James E. Austin
Austin, James E. "Mexican Rural Development: SAM and PIDER." Harvard Business School Case 581-139, April 1981.
- March 1981 (Revised October 1998)
- Case
Corning Glass Works International (A)
Follows the impact of a change in global strategy on a diversified company's global organization structure. Traces two failed attempts at bringing a business perspective to a geographic organization, and poses the problem of what the international division president...
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Keywords:
Disruption;
Framework;
Global Strategy;
Organizational Structure;
Perspective;
Power and Influence
Bartlett, Christopher A., and Michael Y. Yoshino. "Corning Glass Works International (A)." Harvard Business School Case 381-160, March 1981. (Revised October 1998.)
- March 1981 (Revised November 1998)
- Supplement
Corning Glass Works International (C2)
Follows the impact of a change in global strategy on a diversified company's global organization structure. Reviews the company's subsequent performance internationally. Also presents reflections by top management on future possible change in the organization...
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Keywords:
Global Strategy;
Change;
Performance;
Globalized Firms and Management;
Management Teams;
Manufacturing Industry
Bartlett, Christopher A., and Michael Y. Yoshino. "Corning Glass Works International (C2)." Harvard Business School Supplement 381-164, March 1981. (Revised November 1998.)
- March 1981 (Revised February 1993)
- Case
Hank Kolb, Director, Quality Assurance
By: Frank S. Leonard and W. Earl Sasser
Designed to introduce the systemic nature of product quality and the complexity of quality problems. Uses a new director, quality assurance, and the discovery of a quality problem. The new director has to decide if it is a real problem, what to do about it, and how to...
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Keywords:
Leadership;
Product;
Organizational Culture;
Problems and Challenges;
Quality;
Attitudes;
Complexity
Leonard, Frank S., and W. Earl Sasser. "Hank Kolb, Director, Quality Assurance." Harvard Business School Case 681-083, March 1981. (Revised February 1993.)
- January 1981 (Revised February 1982)
- Case
People's Republic of China: Development Strategies and Performance
By: James E. Austin
Keywords:
Development Economics;
Growth and Development Strategy;
Business and Government Relations;
China
Austin, James E. "People's Republic of China: Development Strategies and Performance." Harvard Business School Case 381-111, January 1981. (Revised February 1982.)
- January 1981
- Case
Mary Kay Cosmetics, Inc.
By: John P. Kotter
Introduces the student to Mary Kay Cosmetics, Inc., its business, its strategy, and its organization. Provides the necessary background for understanding the contributions of Mary Kay Ash, the company's founder and chairman.
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Kotter, John P. "Mary Kay Cosmetics, Inc." Harvard Business School Case 481-126, January 1981.
- 1981
- Chapter
Mathematical Analysis and Convexity with Applications to Economics
By: Jerry R. Green and Walter P. Heller
Green, Jerry R., and Walter P. Heller. "Mathematical Analysis and Convexity with Applications to Economics." In Handbook of Mathematical Economics, Vol. 1, edited by Kenneth J. Arrow and Michael D. Intriligator. Amsterdam: North-Holland Publishing Company, 1981.