by Michael Luca - Publications - Faculty & Research

November 2019 (Revised December 2019)
Case

Martini Klinik: Prostate Cancer Care 2019

By: Michael E. Porter, Jens Deerberg-Wittram and Thomas W. Feeley

Since its establishment in 2005, Hamburg’s Martini Klinik had single mindedly focused on prostate cancer care with a commitment to measure long-term health outcomes for every patient. A wholly owned subsidiary of the University Hospital Hamburg, Martini Klinik was a... View Details

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11 Apr 2023
Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

10 weeks won’t make up for any ground that gets lost. When Michael Watkins published his best-selling book The First 90 Days 20 years ago, the world was a kinder, gentler, and slower place. Today, given the speed that information travels,... View Details

Keywords: by John Quelch

01 May 2013
What Do You Think?

Why Isn’t ‘Servant Leadership’ More Prevalent?

Summing Up Is the Term "Servant Leadership" an Oxymoron? Servant leadership (SL) is a concept that triggers a great deal of interest, judging by my e-mail inbox and the number of responses to this month's column. Many comments... View Details

Keywords: by Jim Heskett

10 Mar 2020
Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

working closely with students in small groups, assisting teachers, and running extracurricular programs.) The ethos of the school centers on a “no excuses,” high standards approach for performance and behavior, backed by a system of... View Details

Keywords: by Julia Hanna

27 Sep 2018
Research & Ideas

Religion in the Workplace: What Managers Need to Know

direction of CEO Michael Jeffries, the company held onto a hint of its hallmark safari style while putting a greater emphasis on casual clothes and ballooned to more than 1,000 stores worldwide, with revenues exceeding $3.5 billion View Details

Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories

05 Dec 2016
News

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

19 Dec 2022
Research & Ideas

The 10 Most Popular Articles of 2022

even in a job you don't love. 9. Rituals at Work: Teams That Play Together Stay Together Rituals—even seemingly silly ones—help employees bond and add meaning to their work, says research by Michael Norton,... View Details

Keywords: by Danielle Kost

02 Sep 2015
What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

the workplace. Michael expressed that the industry/culture has been disrupted by emerging technological and economic change that forces the lower-retention model. "It looks like we will end up with a... View Details

Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion

03 Mar 2017
News

Do Search Ads Really Work?

26 Apr 2016
News

When Personalization Leads To Discrimination On AirBnB

27 Sep 2011
First Look

First Look: September 27

Michael W. Toffel Abstract Process-improvement ideas often come from frontline workers who speak up by voicing concerns about problems and by taking charge to resolve them. We... View Details

Keywords: Sean Silverthorne

24 Mar 2022
Research & Ideas

Why Cutting Jobless Aid Isn't the Answer to Worker Shortages

University of Massachusetts, Amherst; and Michael Stepner from the University of Toronto. “The smaller-than-expected response begs the question of why so many people still haven't returned to the labor force,” Kluender says. Probing the... View Details

Keywords: by Rachel Layne

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

across socioeconomic groups. Instead of experiencing happiness or well-being, HNAPs seek "relief in the accomplishment of tasks." Moving immediately to the next task on the list, they never savor accomplishments for long, he says. This creates a vicious cycle... View Details

Keywords: by Kim Girard

14 Dec 2015
Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

championship win over the Indianapolis Colts by tampering with the footballs. Accusers, which included the National Football League’s head office, said someone with the team underinflated the balls to make them easier for quarterback Tom... View Details

Keywords: by Roberta Holland; Sports

Research Summary

Crowdsourced reviews

To determine whether online consumer reviews influence the way that reputation is formed, Professor Luca has combined reviews from the website Yelp.com with public restaurant data. He has shown that a one-star increase in Yelp ratings results in a 5- to 9-percent... View Details

19 Dec 2023
Research & Ideas

15 Podcast Episodes That Grabbed Listeners in 2023

to innovate in the climate space, and shares his advice for those interested in careers in business and climate. Beyond Net Zero: How Seventh Generation Plans to Achieve Real Zero Carbon Ashley Orgain, chief impact officer at Seventh Generation, explains to View Details

Keywords: by Danielle Kost

15 May 2017
Sharpening Your Skills

The Promises and Limitations of Big Data

data, which can be used to improve programs and services, according to Michael Luca and his research colleagues. Why Millennials Flock to Fintech for Personal Investing New tech-heavy financial firms are... View Details

Keywords: by Sean Silverthorne; Financial Services; Utilities; Public Administration; Health

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

02 Aug 2020
What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

level. Their work has been both influenced by and reported recently by several academics. Harvard Business School professors Michael Luca and Max... View Details

Keywords: by James Heskett; Technology

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

What lessons could the humid shores of the Caribbean, the freezing heights of the Himalayas, or the farthest reaches of Earth's atmosphere hold for your company or organization? Although those places couldn't be more different, all were the scenes of disastrous... View Details

Keywords: by Garry Emmons

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