Public Service - Publications - Faculty & Research

12 Sep 2017
First Look

First Look at New Research and Ideas, September 12, 2017

others—have become “hub firms” because they control access to billions of mobile customers coveted by all kinds of product and service providers. These hubs drive increasing returns to scale and claim a disproportionate share of the value... View Details

Keywords: Carmen Nobel

10 Jul 2007
What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

image of General George S. Patton stepping in front of a huge American flag to deliver a stirring speech, whether it really happened or not, is carefully staged theater. When he was commissioner of the New York City Police Department, Bill Bratton staged a View Details

Keywords: by Jim Heskett

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

Business schools are positioned on increasingly unsteady—and unpopular—ground. MBA enrollments fluctuate or decline; recruiters voice skepticism about the value of newly-minted MBA degrees; and deans, faculty, students, executives, and a concerned View Details

Keywords: by Martha Lagace; Education

13 Oct 2009
Research & Ideas

7 Lessons for Navigating the Storm

crisis management to plan for the future, but this is required to win. How will you reshape your organization's strategy to emerge from the crisis as the winner? Step 6: Create your company's image as the industry leader. With public... View Details

Keywords: by Martha Lagace

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

pandemic. Consumers consider the brands they use to be trusted partners and look to them for information about the crisis and how it is affecting their companies, employees, and the products and services they provide. Brands should try to... View Details

Keywords: by Jill Avery and Richard Edelman

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The Competitive Advantage of... View Details

Keywords: Re: Michael E. Porter

17 Oct 2017
First Look

First Look at New Research and Ideas, October 17, 2017

https://www.hbs.edu/faculty/Pages/item.aspx?num=50576 Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations rely on... View Details

Keywords: Sean Silverthorne

03 Jan 2011
Research & Ideas

Most Popular Articles of 2010

to Customer Service Is your enterprise resilient or rigid? In this Q&A, HBS professor Ranjay Gulati, an expert on leadership, strategy, and organizational issues in firms, describes how companies can evolve through four levels to... View Details

Keywords: by Staff

17 Dec 2008
Lessons from the Classroom

‘Ted Levitt Changed My Life’

borders of the home country. Instead, he shouts: 'Wake up!' " Throughout his career, in different ways, Levitt kept shouting. When HBS Dean John McArthur appointed him editor of HBR (a position he held from 1985 to 1989), he transformed the magazine from a more... View Details

Keywords: by Julia Hanna; Education; Retail

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

solutions such as the construction of mobile COVID test units with medical teams, which have so far tested over 60,000 people. The design was donated to 10 hospitals and is now also available for free online. Case 2: Leverage and protect your clients ITCleaning is an... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

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24 Jul 2000
Research & Ideas

Something Ventured, Something Gained: A European View of Venture Capital

fundraising there were traditionally far more modest, with the bulk of it in Great Britain; buyouts and later-stage investment opportunities were the prevailing mindset; and the requirements of the established stock exchanges made going View Details

Keywords: by James E. Aisner; Financial Services

02 Jul 2013
First Look

First Look: July 2

Publications 2006 pub Matching Firms, Managers, and Incentives By: Bandiera, Oriana, Luigi Guiso, Andrea Prat, and Raffaella Sadun Abstract—We exploit a unique combination of administrative sources and survey data to study the match... View Details

Keywords: Anna Secino

November 2016 (Revised August 2020)
Case

Improving Access at VA

By: Ryan W. Buell, Robert S. Huckman and Sam Travers

In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details

Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Public Administration Industry; United States

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04 Aug 2014
Op-Ed

Why Small-Business Lending Is Not Recovering

Assessing creditworthiness of small businesses can be difficult due to information asymmetry. Little, if any, public information exists about the performance of most small businesses because they rarely issue publicly traded equity or... View Details

Keywords: by Karen Mills; Financial Services; Financial Services

24 Mar 2002
Lessons from the Classroom

Case Study: A Lesson in Private Venture Financing

security services to companies in South Africa, other African countries, and parts of Europe. In the case, Gray has recently undergone a financial restructuring with the help of private equity firm Brait Capital Partners. Now its owners... View Details

Keywords: by Julia Hanna

March 2018
Supplement

Improving Access at VA

By: Ryan W. Buell and Robert S. Huckman

In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details

Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Public Administration Industry; United States

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15 Nov 2001
Research & Ideas

Five Questions for Paul Gompers and Josh Lerner

HBS Working Knowledge contributor Carol Elsen conducted an e-mail interview with Paul Gompers and Josh Lerner about their new book, The Money of Invention: How Venture Capital Creates New Wealth. Elsen: Since the dot-com implosion, how has the venture capital industry... View Details

Keywords: by Carol Elsen; Financial Services

20 Oct 2014
Research & Ideas

Users Love Ello, But What’s the Business Model?

need to turn back to the users, like Wikipedia, and say "we need your help." You might be somewhere between an NPR model, where the service you're providing is good for the user and for society so people donate to keep it going,... View Details

Keywords: Re: John A. Deighton & Sunil Gupta; Financial Services; Financial Services

20 Oct 2010
Working Paper Summaries

Financing Risk and Bubbles of Innovation

Keywords: by Ramana Nanda & Matthew Rhodes-Kropf; Financial Services

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First Look at New Research and Ideas, September 12, 2017

How Much of Leadership Is About Control, Delegation, or Theater?

What Is the Future of MBA Education?

7 Lessons for Navigating the Storm

What Customers Need to Hear from You During the COVID Crisis

Porter’s Perspective: Competing in the Global Economy

First Look at New Research and Ideas, October 17, 2017

Most Popular Articles of 2010

‘Ted Levitt Changed My Life’

Restarting Under Uncertainty: Managerial Experiences from Around the World

Leadership and Teaming

Something Ventured, Something Gained: A European View of Venture Capital

First Look: July 2

Improving Access at VA

Why Small-Business Lending Is Not Recovering

Case Study: A Lesson in Private Venture Financing

Improving Access at VA

Five Questions for Paul Gompers and Josh Lerner

Users Love Ello, But What’s the Business Model?

Financing Risk and Bubbles of Innovation

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