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- Faculty Publications (237)
Show Results For
- All HBS Web (1,163)
- Faculty Publications (237)
- 26 Jul 2018
- News
Running the Numbers
1965) and Jonathan Kraft (MBA 1990). “It was a tremendous opportunity,” she says. “The Krafts’ customer-first focus, and commitment to analytics-based decision making, fit perfectly with my interests and skills.” As head of customer... View Details
Keywords: Deborah Blagg
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
limited to the Mac and it had to become a PC peripheral as well. Once he made the move to the PC market, he created the potential to access a much broader market than his core customer base. The Apple core View Details
Keywords: by Sean Silverthorne
- 29 May 2013
- Blog Post
“A place to grow personally and professionally.” - Yolanda Anton
has visited Argentina, China or Norway? Or about the mechanical engineer fixing airplane engines? About the art lover that visits every possible museum? About the initiator of many initiatives to foster... View Details
- 29 May 2001
- Research & Ideas
Howard Stevenson on the Lessons of the Internet Era
yes/no decision making; Web-conditioned users who believe "free" is an entitlement; rapid mood swings in markets; and a lack of loyalty among customers and employees. New World, New Expertise In this topsy-turvy environment, a... View Details
Keywords: by Sean Silverthorne
- Profile
Stephanie Atiase
Stephanie Atiase’s passage from California to HBS was foreshadowed by an even longer journey: her parent’s emigration from Ghana to Austin, Texas, where they teach at the McCombs School of Business. Despite her family’s influence, Stephanie View Details
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
April 2018 Management Science Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits By: Bell, David R., Santiago Gallino, and Antonio Moreno Abstract—Omnichannel environments where customers shop online and offline at... View Details
Keywords: Sean Silverthorne
- 11 Nov 2014
- First Look
First Look: November 11
of its top customers to nontraditional competitors-IBM and SAP on the one hand, big data start-ups on the other-offering data-intensive, analytics-based services that could connect to any industrial device. So GE launched a... View Details
Keywords: Sean Silverthorne
- 24 Jun 2014
- First Look
First Look: June 24
terms that require prepayment. During the recent crisis, the exporter was more likely to demand cash in advance terms when transacting with new customers, and customers that traded on cash in advance and letter of credit terms prior to... View Details
Keywords: Sean Silverthorne
- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
29 percent, and customer satisfaction scores actually improved when compared to conventionally managed stores. The effort stalled only when the planned strategy was scaled down and Martin's successor halted further expansion of the... View Details
- 01 Dec 2003
- News
Can Manufacturing Keep Its Edge?
Photo Courtesy The Timken Company Product innovation and customer service initiatives have also been key to development of The Timken Company, a 104-year-old bearing and steel maker based in Canton, Ohio,... View Details
- 12 Apr 2023
- News
Step Change
working as an economist in the Egyptian Ministry of Finance when the Arab Spring swept through Cairo in 2011. When we met, she was executive director of the Egyptian American Enterprise Fund, a $300 million investment initiative between... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
provider—a comparatively costless and therefore puzzlingly rare decision that could supply redundancy and resilience in the event of an attack or service outage affecting one provider. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53830 The... View Details
Keywords: Sean Silverthorne
- 28 Oct 2013
- Research & Ideas
Book Excerpt: The Good Struggle: Responsible Leadership in an Unforgiving World
initial choice, for themselves and their organizations, among broad, flexible, open-ended directions. This initial direction will evolve, sometimes dramatically, in response to what is learned from first... View Details
Keywords: by Joseph L. Badaracco
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
periphery." Problems, in other words, appear initially at the borders. Unfortunately, when middle managers actually raise these problems—especially those that contradict the firm's prevailing assumptions and conventional wisdom—they are... View Details
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
reliable, branded beauty services in office parks and hotels, but she focused first on the high-visibility airport market, where customers in transit needed the services she could provide—and might relish them as an alternative to waiting... View Details
Keywords: by John S. Rosenberg
- 21 May 2014
- Lessons from the Classroom
CORe: HBS Powers Up Online Program on Business Fundamentals
time. While today the software is able to respond to wrong answers with a second layer of customized follow-up questions, he hopes eventually it will include three or four layers of customized questions and... View Details
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
can get beyond the initial negative reaction to what, for want of a better term, is the potential "commoditization" of people. As one respondent, Quan Quan, put it, "The preference will be decided by your own core values... View Details
Keywords: by James Heskett
- 23 May 2019
- News
Michael R. Bloomberg, MBA 1966
Return to Alumni Achievement Awards main page TIMELINE 1942 Born, Boston, Massachusetts 1964 Earns BS, Electrical Engineering, Johns Hopkins University 1966 Earns MBA 1966 Joins Salomon Brothers 1981 Launches Bloomberg LP 1983 Merrill Lynch becomes Bloomberg’s first... View Details
Keywords: Susan Young
- 15 Jan 2013
- First Look
First Look: January 15
only player in its segment to have a national presence. Headquartered in Chennai, India, the company built its unique national brand by emphasizing innovation, customer centric practices, quality, and... View Details
Keywords: Sean Silverthorne
- 16 Apr 2001
- Research & Ideas
Making the Most of Government Upheaval
the organizations they studied responded to their post-reform competitive environments in roughly four stages: Stage I: Turnaround and Catch-up. Recognizing that their efficiency and quality levels were far below those of world-class competitors, the firms View Details
Keywords: by Nancy O. Perry