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Show Results For
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All HBS Web
(1,347)
- News (181)
- Research (959)
- Multimedia (3)
- Faculty Publications (303)
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- 08 Apr 2008
- First Look
First Look: April 8, 2008
Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,...
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Martha Lagace
- 12 Sep 2016
- Research & Ideas
What Brands Can Do to Monitor Factory Conditions of Suppliers
not, multinational brands have taken up the mantle of responsibility, establishing codes of conduct that their suppliers are—theoretically at least—obligated to adhere to. Often, the brands also monitor their suppliers’ performance with...
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by Michael Blanding
- 30 Mar 2003
- Research & Ideas
How Your Employees and Customers Drive a New Value Profit Chain
transfer into their organizations? How can companies be sure they are collecting the right information? Heskett: The collection and processing of information about customers is one of the most critical functions View Details
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by Manda Mahoney
- 25 Jul 2011
- Research & Ideas
How Disruptive Innovation is Remaking the University
institutions. They have the capacity to determine their own fate and in so doing take the indispensable university to new heights. In performing that critical task, they must understand not only current...
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- 14 Apr 2015
- First Look
First Look: April 14
O'Toole Abstract—In this chapter, we present the two primary functions of corporate reporting (information and transformation) and why currently isolated financial and sustainability reporting are not likely to effectively perform these...
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Sean Silverthorne
- 15 Sep 2014
- Research & Ideas
Are the Most Talented Employees the Highest Paid? Yes—If They’re Bankers
their pay, at least in economic terms. Because their talent is highly scalable in finance, they are paid accordingly to the profits their talent generates." According to salary survey results, the majority (65 percent) of engineers in the finance industry are...
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- 01 Oct 2001
- Research & Ideas
Connecting With Nonprofits
strategic implications for attaining that. For example, within their portfolios, businesses and nonprofits might wish to continue to have several philanthropic relationships as relatively low maintenance engagements that serve useful albeit not View Details
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by James Austin
- 16 Nov 2010
- First Look
First Look: November 16, 2010
Conflict Management Research (forthcoming) Abstract Routine and persistent acts of dishonesty prevail in everyday life, yet most people resist shining a critical moral light on their own behavior, thereby maintaining and oftentimes...
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Sean Silverthorne
- 28 Oct 2008
- First Look
First Look: October 28, 2008
source development. We use DSMs to analyze a sample of matched-pair products—products that perform the same function but that have been developed via these contrasting modes of organization. Our results reveal significant differences in...
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Martha Lagace
- 07 Sep 2020
- Research & Ideas
How to Help Small Businesses Survive COVID's Next Phase
performance on real-time dashboards, making monitoring less onerous. “Small-business owners tend to focus on their customers, and on their products and services,” Mills says. “They often don’t have time for the accounting and paperwork....
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- 21 Sep 2009
- Research & Ideas
Excessive Executive Pay: What’s the Solution?
crescendo last March when insurance conglomerate AIG, kept on life support with up to $183 billion in taxpayers' cash, dished out bonuses totaling $165 million to 400 employees in the London office whose derivatives trading nearly destroyed the company. Lavish pay for...
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by Roger Thompson
- 18 Aug 2009
- First Look
First Look: August 18
development, fluid teams of individuals with different sets of experience are tasked with projects that are critical to the success of their organizations. Although building teams from individuals with diverse prior experience is...
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Martha Lagace
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
critical principles followed by companies that formed successful collaboration programs. What are these principles? A: First, firms must develop a collaboration strategy that is aligned to their business needs. At its heart, this requires...
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by Sean Silverthorne
- 28 Mar 2004
- Research & Ideas
HBS Celebrates Social Enterprise Initiative
encounters countless barriers because organizational innovation implies changes in strategy, structure, systems, and attitudes. And if one continues to push on the edge of the envelope, as is our norm, then new barriers arise. Perseverance and continual learning are...
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by Manda Salls
- 24 Jan 2012
- First Look
First Look: Jan. 24
for examining this question. Results indicate that nonnative English-speaking employees experienced status loss regardless of their English fluency level. Yet variability in their self-assessed fluency-an achieved status marker-was...
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Sean Silverthorne
- 26 Jul 2006
- Research & Ideas
The Strategic Way to Go to Market
participants? A: A channel steward is someone who is able to interpret the needs of customers (including latent needs) and construct appropriate channels to address them. It is important to underscore that in so doing, a channel steward creates value for customers,...
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by Sean Silverthorne
- 29 Jan 2007
- Research & Ideas
The Business Press Is a Watchdog that Bites
advance, and they even create the original information in a large percentage of the situations. Often, the press is way out there before the SEC," explains Miller. His wide-ranging survey of press outlets found no evidence to support the common View Details
- 24 Sep 2013
- First Look
First Look: September 24
sustainability performance and how its sustainability initiatives were contributing to its financial performance. The narrative of this call was very similar to the narrative of the company's first "integrated report," which was...
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Sean Silverthorne
- 14 Apr 2009
- First Look
First Look: April 14, 2009
Bradley R. Staats and David M. Upton Abstract While the concepts of lean production are frequently applied in service organizations, there is little work that rigorously has examined implementing lean production in contexts other than manufacturing, as well as lean...
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Martha Lagace
- 31 Jan 2011
- Research & Ideas
Taking the Fear out of Diversity Policies
often, then, companies will adopt diversity policies more out of fear than anything else, the researchers argue. And this can lead to nonproductive situations. For example, a manager may shy away from constructively criticizing a minority...
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by Carmen Nobel