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    Teresa M. Amabile

    Teresa Amabile is the Edsel Bryant Ford Professor, Emerita, at Harvard Business School. Originally educated and employed as a chemist, Teresa received her Ph.D. in psychology from Stanford University. Her current research investigates how people approach and... View Details

    • December 2014 (Revised July 2021)
    • Case

    Discovery Limited

    By: Michael E. Porter, Mark R. Kramer and Aldo Sesia
    Discovery Ltd. is a South Africa-based insurance company. Started in the early 1990s, Discovery used behavioral economics and data collection to innovate in the health care insurance industry. Its founder Adrian Gore believed that the company's products needed to not... View Details
    Keywords: Shared Value; Health Care; Financial Services; Strategy; Value Creation; Health Care and Treatment; Insurance; Growth and Development Strategy; Financial Services Industry; Health Industry; Insurance Industry; South Africa
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    • 15 Nov 2011
    • News

    750 World Wonders and counting

    describes a weekend jaunt to Ethiopia: Leave the office Friday at 5, take the subway to Heathrow, hop a 9 p.m. flight to Addis Ababa, land at 6:30 a.m. (“One hour time difference, no jet lag,” he comments.) Shoot Saturday and Sunday,... View Details
    Keywords: photography; Museums, Historical Sites, and Similar Institutions; Museums, Historical Sites, and Similar Institutions
    • 01 Aug 2001
    • News

    Class Day and Commencement 2001

    field. If you try to make more out of it than something very human and informal, you'll get all caught up in your tail. "The job of any leader is to build self-confidence in the people around him," Welch... View Details
    Keywords: Marcel Acosta; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
    • 05 Mar 2019
    • Working Paper Summaries

    The Impacts of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment

    Keywords: by Donald Ngwe, Kris J. Ferreira, and Thales Teixeira; Retail; Apparel & Accessories; Consumer Products
    • 30 Nov 2016
    • What Do You Think?

    How Do Leaders Manage the Tension Between Pride and Arrogance?

    worked in an organization that crossed far over the line where a pride in being the most prestigious firm in their industry became arrogance The result of this was stagnation and a rigid resistance to change, View Details
    Keywords: by James Heskett
    • 07 Apr 2020
    • Research & Ideas

    What Customers Need to Hear from You During the COVID Crisis

    have with their consumers which may be leveraged to mobilize action. In fact, 63 percent of those surveyed believe that their country will not make it through the COVID-19 crisis without brands playing a critical role in addressing... View Details
    Keywords: by Jill Avery and Richard Edelman
    • 12 Feb 2019
    • HBS Seminar

    Gary Loveman, Harvard Business School

    • October 29, 2020
    • Article

    How to Build a Digital Brand That Lasts

    By: William Collis and David Collis
    What makes a brand durable even as business models, technology and consumer behavior radically change? The key is that durable brands are adaptable brands—even legacy ones. To create durability, apply the MACE framework: 1) Mastery: Give your consumers... View Details
    Keywords: Brands and Branding; Business Model; Adaptation; Framework
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    • 06 Jan 2017
    • News

    Mental Illness and the Workplace

    combination of approaches that enables me to stay well. And I also, use something called dialectical behavioral therapy, which helps greatly in managing stresses, which can be the triggers of that psychosis... View Details
    • January 26, 2016
    • Article

    Hiding Personal Information Reveals the Worst

    By: Leslie K. John, Kate Barasz and Michael I. Norton
    Seven experiments explore people's decisions to share or withhold personal information and the wisdom of such decisions. When people choose not to reveal information—to be "hiders"—they are judged negatively by others (experiment 1). These negative judgments emerge... View Details
    Keywords: Disclosure; Transparency; Policy-making; Privacy; Information; Corporate Disclosure; Decision Choices and Conditions; Trust
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    • November 2019 (Revised April 2020)
    • Case

    Away: Scaling a DTC Travel Brand

    By: Jill Avery and Joseph B. Fuller
    Away, a direct-to-consumer, digital native e-commerce seller of travel luggage, is debating how to invest its latest round of venture funding. How quickly could and should Away scale and what were the most promising growth trajectories to maximize its potential? Three... View Details
    Keywords: Brand Management; DTC; Brand Extension; Lifestyle Brand; Customer Segmentation; Retailing; Scaling And Growth; Startup; Brands and Branding; Marketing; Marketing Strategy; Marketing Channels; Entrepreneurship; Venture Capital; Consumer Behavior; Growth and Development Strategy; Business Startups; E-commerce; Consumer Products Industry; Travel Industry; United States; North America
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    • Article

    Sadness, Identity, and Plastic in Over-shopping: The Interplay of Materialism, Poor Credit Management, and Emotional Buying Motives in Predicting Compulsive Buying

    By: Grant Edward Donnelly, Masha Ksendzova and Ryan Howell
    A comprehensive study is currently lacking to explain why material values strongly influence compulsive buying. The goal of the current study is to test if money management, buying motivations for improving mood and identity, and self-transformation expectations... View Details
    Keywords: Credit Cards; Consumer Behavior; Identity; Emotions
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    • October 2014 (Revised January 2016)
    • Case

    IDEO: Human-Centered Service Design

    By: Ryan W. Buell and Andrew Otazo
    The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
    Keywords: Design Thinking; Innovation; Service Management; Service; Design; Service Delivery; Innovation and Management; Entertainment and Recreation Industry; Peru
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      Matter Over Mind, by David Brooks

      I had a fantastic visit to the Harvard Decision Sciences Lab...and I got to meet several of the researchers there.

      I got to hear Amy Cuddy of the Harvard Business School, describe her research. I... View Details

      • 22 Mar 2010
      • Research & Ideas

      One Strategy: Aligning Planning and Execution

      CEO and the senior management team believe the firm should focus on. The second is bottom-up, "emergent" strategy, which is established by the actual decisions and... View Details
      Keywords: by Sean Silverthorne; Video Game; Web Services
      • 18 Sep 2013
      • Research & Ideas

      Unspoken Cues: Encouraging Morals Without Mandates

      Many institutions promote and even mandate moral behavior and values among their members, but how they do it differs greatly. Some organizations such as religious groups may... View Details
      Keywords: by Sean Silverthorne; Education
      • 09 Apr 2021
      • News

      Negotiation, Diplomacy, Leadership, and Conflict Resolution

      • 28 Apr 2015
      • News

      Beyond the Classroom

        How to Build a Digital Brand That Lasts

        What makes a brand durable even as business models, technology and consumer behavior radically change? They key is that durable brands are adaptable brands — even legacy ones. To create durability, apply the MACE framework: 1) Mastery: Give your consumers... View Details