Business Schools - Publications - Faculty & Research

08 Jan 2013
News

Piecing the parts together

23 Sep 2019
News

The $100 Trillion Opportunity: The Race To Provide Banking To The World’s Poor

01 Mar 2019
News

Required Reading: The Keys for Unlocking the Customer Value Chain

23 Sep 2016
News

Why Critics Say Airbnb's Anti-Discrimination Plan Fails To Go Far Enough

25 Feb 2019
Research & Ideas

How Gender Stereotypes Kill a Woman’s Self-Confidence

believe they won’t excel in, despite having the skills to succeed, says Harvard Business School Assistant Professor Katherine B. Coffman. “Our beliefs about ourselves are important in shaping all kinds of... View Details

Keywords: by Dina Gerdeman

12 Jun 2014
News

Second Wind

28 Feb 2017
First Look

First Look at New Research, February 28

important implications for many platform firms operating in today’s digital economy. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52315 Harvard Business School Case 717-416 DO & CO:... View Details

Keywords: Sean Silverthorne

Web

Academic Units - Faculty & Research

Harvard Business School seeks candidates in all fields for full time positions. Candidates with outstanding records in PhD or DBA programs are encouraged to apply. Learn More View Details

April 2008
Module Note

Improvement with Customer-Operators

By: Frances X. Frei and Dennis Campbell

Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is... View Details

Keywords: Service Operations; Performance Improvement; Customer Focus and Relationships; Framework; Employees; Business Model; Management Practices and Processes; Organizational Design

Citation

Purchase

Web

Pursuing a JD/MBA Joint Degree - MBA

Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details

08 Mar 2022
Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

Ten years before Harvard Business School published its first case study, activists across Europe celebrated the first International Women’s Day. They demanded, among other things, the right for women to hold... View Details

Keywords: by Colleen Ammerman and Boris Groysberg

10 Jul 2018
First Look

New Research and Ideas, July 10, 2018

prices enhance demand by misleading consumers about true original prices. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50777 Harvard Business School Case 818-065 The Dalian Wanda... View Details

Keywords: Dina Gerdeman

30 May 2017
First Look

First Look at New Research and Ideas, May 30

These findings challenge previous recommendations for optimal advice-seeking behavior. Harvard Business School Case 617-059 Flashion: Art vs. Science in Fashion Retailing Kate Wilson, retail analytics... View Details

Keywords: Sean Silverthorne

27 Jul 2009
Research & Ideas

Social Network Marketing: What Works?

When marketers want to reach users of social networks such as Facebook, MySpace, or Cyworld, they have two choices: buy advertising or start a viral campaign. New research by Harvard Business School... View Details

Keywords: by Sarah Jane Gilbert; Advertising; Publishing; Retail

Program

Real Estate Management Program

leaders in different segments of the industry, you will develop a new ability to make informed decisions that help you make the most of new opportunities. This program is presented jointly with the Harvard University Graduate School of... View Details

Keywords: Real Estate; Real Estate

Program

Senior Executive Leadership Program—Middle East

prior to the start of the program are subject to a fee of one-half of the program fee. Requests received within 14 days are subject to full payment. Potential candidates may apply through the HBS Executive Education website. Harvard View Details

26 Oct 2009
Lessons from the Classroom

The New Deal: Negotiauctions

complex, ever-changing deal situations that occur in today's business environment. Harvard Business School professor Guhan Subramanian fills that gap by examining complex deals... View Details

Keywords: by Julia Hanna

10 Feb 2011
Working Paper Summaries

The Dark Side of Creativity: Original Thinkers Can Be More Dishonest

Keywords: by Francesca Gino & Dan Ariely

05 Nov 2014
HBS Seminar

CV Harquail, Authentic Organizations and Stevens Institute of Technology

22 May 2018
First Look

New Research and Ideas, May 22, 2018

working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54507 Harvard Business School Case 318-040 Wilderness Safaris: Ecotourism Entrepreneurship Wilderness Safaris sees itself as a conservation... View Details