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Show Results For
- All HBS Web
(12,248)
- People (21)
- News (3,796)
- Research (7,037)
- Events (62)
- Multimedia (59)
- Faculty Publications (5,732)
- 30 Jul 2019
- News
Turning Around Tesco
The British-based grocery chain Tesco—the third-largest retailer in the world—recently marked its 100th anniversary with a record-setting, 30-hour dance relay in Wembley Stadium. There were other reasons to celebrate, too: The chain is back in the black after surviving... View Details
- 06 Jun 2016
- News
Know the Job Your Product Was Hired to Do
- 25 Mar 2016
- News
Business Gets Serious Inside ‘Shark Tank’
- 01 Dec 2000
- News
Faculty News
With the 2000-2001 academic year in full swing, the expanding HBS faculty — now more than two hundred members strong — has seen a number of promotions, accessions to chaired professorships, movement of previously chaired professors to vacated chairs, and, in two cases,... View Details
- 01 Mar 2006
- News
Student Real Estate Champs
A team of six MBA students from HBS won the fourth annual National Real Estate Challenge, held at the University of Texas in November. Teams from sixteen MBA programs spent two days evaluating a case involving an investment in a high-end condominium project. The HBS... View Details
- 29 May 2009
- News
Last Look - June 2009
A Tupperware party at HBS? So say MBA 1992 classmates Olaf Krohg (Section E) and Jamie Millar (B). Krohg writes, “I believe this was a Tupperware party conducted in Professor Len Schlesinger’s Service Management class for the Class of ’92. What the bags had to do with... View Details
- 01 Dec 2010
- News
Clubs Assist Start-Ups
Got a great start-up idea? Enter it in this year’s Alumni New Venture Contest. Fourteen HBS alumni clubs in twelve host regions — Boston, Brazil, Chicago, Germany, India, Mexico, New York, Northern California, Southern California, Shanghai, Toronto, and the United Arab... View Details
Keywords: contests
- 11 Feb 2015
- News
Dedicated to a public service mission
Western Pacific deployments during Operations Enduring Freedom and Iraqi Freedom, then joined the private sector at Caustic Soda and, more recently, Dow Solar. Outside the office, he has actively volunteered at his local church and a... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
From social media to the grocery store to the corner office and all the way to the stratosphere, the research and entrepreneurial adventures HBS faculty, doctoral students and alumni undertook this year have changed the way we understand and View Details
- 22 Nov 2017
- News
How to Build a Winning Culture on a Losing Team
hours into the market. The markets where we say live, work, play, and win. And I think that understanding that we are a millennial group here, understanding that we need to operate differently, really celebrating the fact that it's up to... View Details
- 19 Jul 2023
- News
The Best Leaders Are Also Technical Experts
- 29 Apr 2014
- News
"Pull People Through"
- 04 Sep 2020
- Blog Post
Advice from a Career Switcher: The Value of Informational Conversations with Alumni
his internship search, Adam recalls being ambivalent about whether to seek out a role at an operating company or at an energy-focused venture capital firm. Thirsty for the information that would help him decide on a direction and build a... View Details
- Web
Print View - Course Catalog
Entrepreneurial Management Shikhar Ghosh Spring 2025 Q3Q4 3.0 ^ back to top A Area Faculty Name Term Quarter Credits A Manager's Guide to Leveraging Technology Technology & Operations Management Michael Parzen Fall 2024 Q1 1.5 Advanced... View Details
- 30 Nov 2009
- Research & Ideas
Tracks of My Tears: Reconstructing Digital Music
At the dawn of the digital music era, record labels went along with a pricing scheme devised by Apple that they are still paying for today. The idea to "unbundle" albums into separate tracks sold for 99 cents each suddenly allowed consumers to bypass higher... View Details
- December 2022
- Article
I Don't 'Recall': The Decision to Delay Innovation Launch to Avoid Costly Product Failure
By: Byungyeon Kim, Oded Koenigsberg and Elie Ofek
Innovations embody novel features or cutting-edge components aimed at delivering desired customer benefits.
Oftentimes, however, we observe the need to recall new products shortly after their introduction. Indeed, a firm
may rush an innovation to market in an attempt... View Details
Keywords: Innovation Management; Innovation And Strategy; Product Development Strategy; Product Introduction; Quality Control; Product Recalls; Game Theory; Market Timing; Innovation Strategy; Product Launch; Product Development
Kim, Byungyeon, Oded Koenigsberg, and Elie Ofek. "I Don't 'Recall': The Decision to Delay Innovation Launch to Avoid Costly Product Failure." Management Science 68, no. 12 (December 2022): 8889–8908.
- Article
Fighting Bias on the Front Lines
By: Alexandra C. Feldberg and Tami Kim
Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral.
This article presents research... View Details
This article presents research... View Details
Keywords: Customer Service; Customer Focus and Relationships; Service Delivery; Diversity; Prejudice and Bias; Organizational Change and Adaptation
Feldberg, Alexandra C., and Tami Kim. "Fighting Bias on the Front Lines." Harvard Business Review 99, no. 6 (November–December 2021): 90–98.
- 2021
- Working Paper
Impact Accounting for Product Use: A Framework and Industry-specific Models
By: George Serafeim and Katie Trinh
This handbook provides the first systematic attempt to generate a framework and industry-specific models for the measurement of impacts on customers and the environment from use of products and services, in monetary terms, that can then be reflected in financial... View Details
Keywords: Impact Measurement; Product Impact; Customer Welfare; Environment; ESG; Product; Customers; Well-being; Environmental Sustainability; Measurement and Metrics; Accounting; Financial Statements; Analysis; Framework
Serafeim, George, and Katie Trinh. "Impact Accounting for Product Use: A Framework and Industry-specific Models." Harvard Business School Working Paper, No. 21-141, June 2021.
- November 2011 (Revised June 2012)
- Case
The Big 3 Roar Back
By: William W. George
The "Big 3"—Ford Motor Company, General Motors, and Chrysler—were all headquartered in Detroit, Michigan. Born between 1903 and 1928, they dominated the automobile industry in the U.S. for decades until they became complacent. In the 1970s they started losing share to... View Details
Keywords: Production; Labor Unions; Labor and Management Relations; Industry Clusters; Competitive Strategy; Auto Industry; Manufacturing Industry; Michigan
George, William W. "The Big 3 Roar Back." Harvard Business School Case 412-072, November 2011. (Revised June 2012.)