Publications

September 2018 (Revised March 2019)
Case

National Australia Bank: Looking Out for the Customer

By: Mark R. Kramer and Hugh Foley

After learning that most defaults were due to health, job or marital problems, National Australia Bank revised its debt collection department to shift from penalizing people in default to assisting them in developing a work-out plan, enabling more than 90% to meet... View Details

Keywords: Banks and Banking; Borrowing and Debt; Customer Focus and Relationships; Success; Australia

March 2002 (Revised June 2003)
Case

MAC Development Corporation

By: Richard G. Hamermesh and Colleen McCaffrey

Deals with MAC Development's efforts to develop a 41-acre site near Chicago. Reviews two years of efforts and highlights the remaining issues of: 1) gaining town approval for development and tax reductions, 2) meeting the bank's debt covenants, including finding a... View Details

Keywords: Risk Management; Taxation; Financial Instruments; Borrowing and Debt; Asset Pricing; Construction Industry; Chicago

07 May 2012
News

Checking In with Employees (Versus Checking Up)

30 Mar 2022
News

The West Can Strengthen Zelensky’s Negotiating Position

17 Nov 2020
Video

New Founder Series: Customer Discovery

Interview with IAE Business School on Emerging Markets

Krishna Palepu attended the annual meeting of the Board and Academic Advisory Board of the IAE Business School in Buenos Aires, Argentina, where he spoke on emerging markets and the speed with which they are growing. Professor Palepu refers to Latin America as part of... View Details

February 2009 (Revised November 2016)
Exercise

Congo River Basin Project: Role for Dr. Beni

By: Kathleen L. McGinn, Anne Starks Acosta, Deborah M. Kolb and Cailin B. Hammer

The director of a research coalition and the founder/coordinator of an NGO consortium meet to discuss the possibility of jointly drafting a proposal for an integrated research and development project in the Congo River basin. Approved projects will receive an annual... View Details

Keywords: Decision Choices and Conditions; Negotiation Process; Projects; Research and Development; Non-Governmental Organizations; Cooperation; Congo Basin

September 1989 (Revised August 1990)
Case

Don Burr

By: Shoshana Zuboff

Traces the career development of People Express founder Don Burr. Shows how an individual's evolving set of needs and values influences career choices and how each successive working environment meets these needs or spurs the individual to move on. Concludes as Burr is... View Details

Keywords: Values and Beliefs; Working Conditions; Personal Development and Career; Human Needs

25 Apr 2013
News

The business strategy in plausible deniability

27 Apr 2020
News

Key tools for remote working

02 Aug 2024
Video

DocNet Admissions Panel at Harvard Business School

Web

The Five Forces - Institute For Strategy And Competitiveness

or Services A substitute is another product or service that meets the same underlying need that the industry’s product meets in a different way. Videoconferencing is a substitute for travel. Email is a... View Details

November 2006
Case

The Pine Street Initiative at Goldman Sachs

By: Boris Groysberg, Scott A. Snook and David Lane

Almost five years had passed since Goldman Sachs launched its innovative leadership development initiative called Pine Street. Focused primarily on developing Goldman's most senior managers, Pine Street had evolved significantly since its inception in November of 1999.... View Details

Keywords: Executive Education; Personal Development and Career; Leadership Development; Business Education; Financial Services Industry

October 2011 (Revised March 2012)
Case

Cottle-Taylor: Expanding the Oral Care Group in India

By: John A. Quelch and Alisa Zalosh

Brinda Patel, director of oral care products for the India division of a consumer home-care product company, develops a data-driven marketing plan for toothbrushes. She believes her plan can support a 20% increase in unit sales based on rising demand for modern... View Details

Keywords: Forecasting; Budgeting; International Marketing; Product Planning ＆ Policy; Sales Promotions; Marketing Plans; Products; Marketing Strategy; Consumer Behavior; Emerging Markets; Forecasting and Prediction; Advertising; Product Launch; Budgets and Budgeting; Product Development; Consumer Products Industry; Health Industry; India

September 2024
Case

Aramco: Navigating the Energy Transition

By: Tarun Khanna and Gizem Cihan Dincsoy

In March 2024, Amin Nasser, president, and CEO of the Saudi Arabian Oil Company (Aramco), had just delivered a speech about the future of energy at a global energy conference. The world was behind schedule in meeting long-term climate change goals. The global shift... View Details

Keywords: Energy Transmission; Oil ＆ Gas; Economic Diversification; International Business; Business Strategy; Corporate Strategy; Leadership; Transition; Non-Renewable Energy; Climate Change; Environmental Sustainability; Organizational Change and Adaptation; Energy Industry; Saudi Arabia