operator - Publications - Faculty & Research

February 1990 (Revised August 2001)
Case

Merloni Elettrodomestici SpA: The Transit Point Experiment

Merloni Elettrodomestici is a leading Italian manufacturer of domestic appliances. In 1986, an exposition for Merloni customers is scheduled at its Milano regional warehouse. During the two-month period preceding the event, when the warehouse must be free of inventory,... View Details

Keywords: Logistics; Marketing Channels; Planning; Time Management; Distribution Channels; Competitive Advantage; Customer Relationship Management; Information Technology; Consumer Products Industry; Italy

Citation

Educators

Purchase

Web

Ditching to drain off the whey - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

and when acidity is at just the right degree, the curd is permitted to settle and the whey is drained off. The curd is then drawn to the sides of the vat, as shown in the picture, to permit thorough draining. This operation is known as... View Details

20 Mar 2018
News

Seeing a Way Forward

and 7 percent of diabetics in Mexico are unnecessarily blind. Since 2011 salauno has treated more than 150,000 patients and performed more than 18,000 surgeries, 40 percent of which were free of charge. In her role, Leger works to make the for-profit organization’s... View Details

01 May 2013
News

Brahmal Vasudevan, MBA 1997

for underserved children in the markets in which Creador operates in South and Southeast Asia. Vasudevan’s passion for education also extends to HBS, where he has established an endowed fund to support global research and provide... View Details

24 Apr 2014
News

Leaning in for a more equitable world

included roles as vice president of Global Online Sales and Operations at Google, and as chief of staff to US Secretary of the Treasury Larry Summers. (Published April 2014) View Details

01 Mar 2007
News

Eyeing the Dominoes?

interest in running, others aren’t buying it. Said one veteran Republican operative of Bloomberg, “He’s a very savvy, smart, strategic politician. He recognizes the hunger for something new. He’s making the preparations in case the... View Details

Keywords: American presidency; Executive, Legislative, and Other General Government Support; Government

Career Coach

Phil Wong

operational foundation for running healthcare practices. Prior to pivoting into healthcare, Phil was a portfolio manager at a fund of hedge funds managing $1Bn+ on behalf of pension plans and insurance companies. His investing role... View Details

Keywords: Entrepreneurship; Corporate Finance; Financial Services (All); Investment Banking; Financial Services (All); Investment Management; Financial Services (All); Private Equity; Financial Services (All); Venture Capital; Financial Services (All); Health Care; Startup - Founder; Entrepreneurship

Career Coach

Ryan Kennedy

hone their career visions, craft their job searches, and take the next steps towards a meaningful career. Work Experience: Product Manager at LendingHome.com (mortgages), Risk & Operations Manager at Earnest.com (student loans),... View Details

29 Jan 2019
News

Seth Klarman on the Critical Value of the Long View

short-term thinking—while companies that operate in good faith are overlooked. “You have people who are princes, who have good values, who treat people right,” Klarman says in the article. “We don’t tend to pay a lot of attention; we... View Details

02 Feb 2004
Research & Ideas

Where Does Apple Go From Here?

focused in his first couple of years. He got rid of a huge number of product lines. He streamlined the operations and he bet on a very small number of products. The combination of the early success of the iMac, the booming marketing in... View Details

Keywords: by Sean Silverthorne

14 May 2013
Blog Post

The Self-Discovery Process

were looking for. Every step is hard, but in every step you get a little bit closer. After all the excavation, now I know that I loved my operational past and I loved the project management role. Nonetheless, I also know that I missed... View Details

Keywords: Consulting

Web

Industrial Life Photograph Collection - Photography Collections - Historical Collections

1920s to the early 1940s—from hardhats operating rail trucks in the depths of the International Salt Company mines to uniformed women of the California Fruit Growers Exchange packing produce in cavernous factory spaces. Detroit, Michigan... View Details

Web

Launch Lab/Capstone 2 - Course Catalog

will create value, including business model design, pricing, sales and marketing, operating model and profit formula. The Capstone is divided into two parts, the first of which is an immersive course completed during the January term of... View Details

09 Apr 2024
News

To Serve and Protect the Markets

Every day, in her role as the director of the Atlanta Regional Office of the Securities and Exchange Commission (SEC), Nekia Hackworth Jones (MBA 2004) stands in the breach between the $100 trillion in securities traded on U.S. equity markets and the bad actors who... View Details

Keywords: Margie Kelley

25 Aug 2022
News

The Great Priority Reset

future, airlines will have to make some major operational moves, from reconfiguring cabins to examining the economics of certain routes. Those traveling for pleasure, meanwhile, aren’t waiting—and they are driving change at the airport.... View Details

11 Apr 2017
News

Keeping the Missions Under Control

human space flight activities. What that means is that all operations that take place for human space flight, real-time operations, and development fall under my purview. “The skill set that I have to have is very broad, and what the HBS... View Details

01 Jun 2014
News

Ask the Expert: Braving an Insecure New World

Are limits or balance possible? Clemens Aichholzer (MBA 2003), London, England Additional Reading Scott Howe (MBA 1994) is making Big Data–driven marketing more transparent We've been trading privacy for convenience for a long time—from dictating a message to a... View Details

Keywords: cybersecurity; Information

01 Mar 2006
News

Faculty Books

operations covering widely recognized brands including Lipton, Hellmann’s, Birds Eye, Ben & Jerry’s, Dove, Sunsilk, and Pond’s. Taking advantage of full access to corporate archives and executives, Jones discusses Unilever’s strategies to... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

11 Jan 2000
Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

and organizations, strategic planning, and operations management as we have come to know them. Professor Christopher Bartlett is faculty chair of the Program for Global Leadership. Executive Education recently invited him to discuss his... View Details

Keywords: by Staff

28 Jun 2010
HBS Case

Cincinnati Children’s Hospital Medical Center

Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. "It's a good TOM case in that it includes hard numbers and rigorous analysis,"... View Details

Keywords: by Julia Hanna; Health

Publications