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All HBS Web
(1,234)
- People (5)
- News (330)
- Research (689)
- Events (1)
- Multimedia (16)
- Faculty Publications (441)
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- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
patient satisfaction, and problems with patient safety. Nearly all U.S. health care organizations have used similar evidence to justify their investments in safety and quality....
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Sean Silverthorne
- 04 Jun 2013
- First Look
First Look: June 4
Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of...
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Sean Silverthorne
- 24 Jul 2007
- First Look
First Look: July 24, 2007
to use its limited resources focusing on Home Depot or find a new target to forward their cause. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407097 Apollo Hospitals—First-World Health Care at...
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Martha Lagace
- 05 Jul 2011
- First Look
First Look: July 5
valuations of consumers who have access to vouchers must systematically differ from—and typically be lower than—those of consumers who do not have access to vouchers. Offering vouchers is more profitable for merchants that are patient or...
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Sean Silverthorne
- 20 Jan 2015
- First Look
First Look: January 20
rededicating themselves to improving the value they deliver to their patients: better outcomes and lower costs. Time-driven activity-based costing offers the potential for clinicians to redesign their care processes toward that end. This...
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Sean Silverthorne
- 18 Mar 2014
- First Look
First Look: March 18
drawn from decided cases that explore the following: a classic test of loyalty when one partner elects to take advantage of an opportunity the partnership may also be able to pursue (Meinhard v. Salmon); the care and procedure directors...
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Sean Silverthorne
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
Schedule each day. Many parents are caring for their children and guiding their remote learning while trying to do their own jobs—and feeling like they’re failing on all fronts. Eventually, thoughts about unfinished work tasks encroach on...
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by Dina Gerdeman and Danielle Kost
- 07 Aug 2007
- First Look
First Look: August 7, 2007
from imperfect local institutions in developing countries. Download the paper: http://www.hbs.edu/research/pdf/08-003.pdf Improving Patient Outcomes: The Effects of Staff Participation and Collaboration in Healthcare Delivery...
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Martha Lagace
- 24 Feb 2009
- First Look
First Look: February 24, 2009
not only experience project-level success with the implementation of new work practices, but also organizational-level success as indicated by overall measures of performance. We tested our hypothesis in a longitudinal study of 23 hospital neonatal intensive View Details
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Martha Lagace
- 28 Jan 2014
- First Look
First Look: January 28
After an overview of Boston Children's Hospital and its local health care market environment, the case presents process maps and financial data relating to patients making office visits to a plastic surgeon...
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Sean Silverthorne
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
large operating losses into positive operating margins, while achieving levels of patient care and satisfaction that were ranked best in their category. Having constructed the high-level strategy map and...
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by Robert S. Kaplan & David P. Norton
- 15 Apr 2014
- First Look
First Look: April 15
weighing options for growth. CTCA was entirely cancer focused and specialized in treating patients with complex and advanced-stage cancers, who were reached through advertising its integrative, team-based approach to care. CEO Stephen...
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Sean Silverthorne
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
Intermountain Healthcare: Pursuing Precision Medicine Headquartered in Salt Lake City, Intermountain Healthcare operates 23 hospitals and hundreds of clinics in Utah and Idaho and provides insurance to approximately 850,000 patients...
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Carmen Nobel
- 14 Nov 2006
- First Look
First Look: November 14, 2006
device company selling products to physicians for use with patients suffering chronic end-stage disease, to a medical technology company providing life-long solutions for people with chronic diseases. With the new vision setting...
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Sean Silverthorne
- 11 Dec 2012
- First Look
First Look: Dec. 11
of Health Care Reform Oberholzer-Gee, Felix, Raffaella Sadun, and Richard G. HamermeshHarvard Business School Case 711-403 Per the Patient Protection and Affordable Care Act...
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Sean Silverthorne
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
deductibles. We show how choice difficulties or biases may lead patients to respond to such increases in patient cost-sharing by reducing demand for high-value care, muddying the traditional argument that...
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Sean Silverthorne
- 06 Mar 2012
- First Look
First Look: March 6
century. It focuses especially on Beiersdorf, a pharmaceutical and skin care company in Germany. During World War I, the expropriation of its brands and trademarks revealed its vulnerability to political risk. Following the advent of the...
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Sean Silverthorne
- 29 Apr 2014
- First Look
First Look: April 29
Harvard Business School Case 413-096 Novartis: Leading a Global Enterprise Novartis, the world's leading health care company, was formed in 1996 out of a merger of two very different, mid-tier Switzerland-based pharma companies. The case...
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Sean Silverthorne
- 15 Sep 2009
- First Look
First Look: September 15
integration, such as hiring primary care physicians and hospitalists, and even proposing formation of a physicians' organization (PO)—a move its veteran private practitioners sharply oppose. In 2009, NWH is renowned for high-quality View Details
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Martha Lagace
- 29 Jan 2013
- First Look
First Look: Jan. 29
Authors:Rotemberg, Julio J. Publication:Marketing Science Abstract A setting is considered where consumers keep track of the extent to which brands care about them, which is modeled as altruism of brands towards their target consumers....
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Sean Silverthorne