community service - Publications - Faculty & Research

08 Sep 2003
Research & Ideas

A Bold Proposal for Investment Reform

out of the rut we're currently in, both the suppliers and those demanding information have to be willing to consider radical ideas in terms of reform. What radical measures should the investor community or those demanding information... View Details

Keywords: by Ann Cullen; Financial Services

04 Aug 2014
Op-Ed

Why Small-Business Lending Is Not Recovering

more tentative for small firms than for large firms. Regarding points of access to capital, community banks have long been crucial to small business lending. But community bank failures have been high and... View Details

Keywords: by Karen Mills; Financial Services; Financial Services

June 2018 (Revised October 2018)
Teaching Note

Valuing Snap After the IPO Quiet Period (A), (B), and (C)

By: Marco Di Maggio and Benjamin C. Esty

Teaching Note for HBS Nos. 218-095, 218-096, and 218-116. View Details

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March 2015
Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman

Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details

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15 Nov 2010
Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

what your salespeople (and other customer-facing personnel, such as service personnel) must be good at. Then, the issue is aligning field behaviors with those required tasks and utilizing the appropriate internal levers for doing so. The... View Details

Keywords: by Sean Silverthorne; Retail

04 Oct 2011
First Look

First Look: October 4

knowing "who we are" might depend in part on repeatedly remembering to forget "who we were not." The Enabling Role of Social Position in Diverging from the Institutional Status Quo: Evidence from the U.K. National Health View Details

Keywords: Sean Silverthorne

22 Mar 2010
Research & Ideas

One Strategy: Aligning Planning and Execution

Steven wrote over 1,000 pages of blogs to communicate with his team. This provided an incredible wealth of information from which to draw and synthesize what we now believe are some pretty interesting insights. The book combines a... View Details

Keywords: by Sean Silverthorne; Web Services; Web Services

02 Oct 2019
What Do You Think?

What Grade Would You Give Walmart CEO Doug McMillon?

What do you think? Original column Evaluating the decisions of CEOs and their boards used to be straightforward, or so it seemed. During my years of service on corporate boards, if I heard the comment, “we’re here to maximize shareholder... View Details

Keywords: by James Heskett; Retail

18 Jun 2013
First Look

First Look: June 18

https://www.hbs.edu/faculty/Pages/item.aspx?num=39382 Cases & Course Materials Harvard Business School Case 913-041 SaferTaxi: Connecting Taxis and Passengers in South America SaferTaxi, a taxi booking service in South America, must develop its... View Details

Keywords: Anna Secino

10 Jan 2005
Research & Ideas

Motivation and the Cross-Sector Alliance

but in the Partnering Motivation Spectrum, the focus is simply on the partners' motivations rather than the ultimate outcomes. Altruistic motives are centered, for example, on helping individuals in need, solving community problems, or... View Details

Keywords: by James Austin, Ezequiel Reficco & SEKN research team

06 Feb 2006
What Do You Think?

Should CEOs of Public Companies Offer Earnings Guidance?

the company and the industry." And Lorenzo Ferlazzo comments, "I would maybe run a slew of guidance measures in commentary . . . and suggest analysts use their own initiative to communicate their interpretation to the... View Details

Keywords: by James Heskett; Financial Services

28 Apr 2009
First Look

First Look: April 28, 2009

the conception, development, and implementation of the Corporate Services Corps (CSC), an international community service assignment for high-potential IBM employees. The year... View Details

Keywords: Martha Lagace

13 Apr 2015
Research & Ideas

3 Ways Firms Can Profit From Environmental Investments

In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details

Keywords: by Carmen Nobel; Energy; Utilities

16 Apr 2001
Research & Ideas

Brand Power from Wedgwood to Dell: Part One

feedback, they adjusted their product and services accordingly. Effective brand creation and management have a vital interactive component, and this two-way communication served Wedgwood remarkably well.... View Details

Keywords: by Martha Lagace

28 Oct 2014
First Look

First Look: October 28

of Search Engine Services: Channel Interdependence in Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own services and effects on users' choice of... View Details

Keywords: Carmen Nobel

08 May 2006
Research & Ideas

The Cost of Cutting in Line

show, for example, that companies must not try to buy local approval if they plan to open a new facility that the local community does not welcome. If Wal-Mart plans to open a new store and the town does not like it, the worst thing the... View Details

Keywords: by Sean Silverthorne

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

small, incremental steps," said Upton. "The same holds true for information technology." In the wake of the Internet and advances in IT have come a host of service firms, including the three represented on Upton's panel:... View Details

Keywords: by Jim Aisner

25 Jan 2000
Research & Ideas

Strategic Alliances

apparel and footwear, when City Year requested fifty pairs of boots for its youth service corps program. "In the philanthropic relationship," Austin observes, "each side benefits modestly. The NPO receives funding, goods, or services,... View Details

Keywords: by Nancy O. Perry

17 May 2011
First Look

First Look: May 17

PatientsLikeMe: An Online Community of Patients Sunil Gupta and Jason RiisHarvard Business School Case 511-093 PatientsLikeMe (PLM) is an online community where patients share their personal experiences with... View Details